The Speaking Show with David Newman

Episode 13: Laurie Guest

Guest Encounters of the Third Kind with Laurie Guest

Podcast header _with_ (1)-3

Laurie Guest, customer service expert and CSP, talks with David about the current landscape of customer service. We also get an inside look at some of her programs based on her successful keynotes and how she incorporates the expertise of fellow speaking colleagues.

In This Episode, You'll Learn...

  • ‘The Red Carpet Secrets’
  • The ‘Guest Encounters’ Program
  • Applying keynotes from other speakers
  • Customers are ‘walking billboards’ for your business
  • When to praise and when to criticize
  • Where customer service is at today


Subscribe and Share

Subscribe-on-Stitcher-300x150-2 download 256-256-54467b24b9fb48509238faa8b64ae0cb-twitter-1


Links and Resources