Do It! Marketing Blog: Marketing for Smart People™

Testimonials are among the most powerful marketing ammunition in your marketing arsenal. As a small business marketing speaker, I'm often asked if testimonials are important - and if so, why?

Testimonials have the power to achieve a variety of things for your marketing and customer retention programs.

Each time you use a testimonial you need to decide what you are trying to accomplish or what message you are trying to support. For example, they can:

* Overcome buyer skepticism. Use a testimonial to shine light on your credibility, or on the quality of your product or service. This type of testimonial builds trust and overcomes natural barriers. In the example above, the testimonial could have read: "Best product I've tried in this price bracket - and I've tried many. Great value for money, and no shortcuts on quality."

 * Overcome objections. Your readers are going to be naturally skeptical of any claims, promises or bold statements. As much as you can back yourself up with facts, a third party experience or opinion will work wonders to overcome unspoken objections in the customer's mind. "It all sounded too good to be true, but when I used the hair straightener, there was more shine and less breakage."

* Simplify or make a point. A customer's personal experience with your product or service will work to persuade your audience like a story does. Complex explanations or abstract applications will make more sense when applied to real life examples. This works well with highly technical products or complex services where the customer doesn't need to understand all the details.

* Break up and maintain interest in long copy. Readers have short attention spans and they will get bored unless you can change up the structure on a regular basis. Quotations and testimonials will break up the tone or voice of the copy, and sound like the customer is reading dialogue, which will keep them engaged. You can also break up paragraphs with a testimonial that supports the point you have just made.

* Target anxieties or doubts. Just like they can overcome skepticism and objections, they can also overcome hidden anxieties or doubts at each stage of the sales process. Anticipate questions like "is this worth my money?", "do I really need this?", "can I trust the guarantee?" and "will they sell my information?", and place testimonials accordingly.

Use testimonials in your marketing efforts and you'll unleash the power of social proof, reduce risk, and induce the "I gotta get me some o' that" factor!

What has been your experience with testimonials? Use the comments area below to share your thoughts...

"We often talk about ourselves as if we have permanent genetic flaws that can never be altered."
-- Marshall Goldsmith

This snippet from America's preeminent executive coach (and founding director of the Alliance for Strategic Leadership) speaks volumes about where most people are today, and where they COULD BE.

My wife was on the phone a while back with a friend who runs a video production business. She asked him, "So, Ron - do YOU have the sales gene?" Turns out that neither one of them believed they had "the sales gene." Problem is, HE was in sales and my wife wasn't!

Guess how robust his sales are?

Exactly.

Although I'm a marketing speaker and not a sales trainer, I can tell you that this mindset WILL hurt your bottom line.  

And the term "gene" - as in the creativity gene, the leadership gene, the money-making gene, the happiness gene - is as FLEETING in reality as it sounds BIOLOGICALLY PERMANENT when we talk about it!

Thomas Watson, Jr. of IBM weighed in on this issue when talking about excellence (or the 'excellence gene' as we might call it in this context):

"If you want to achieve excellence, you can get there today. As of this second, quit doing less-than-excellent work."

Try this version on for size: If you want to achieve X (sales, dating, marketing, whatever), as of this second, start believing that you DO possess that gene -- and then ACT on that fact!

Marketing speakers and marketing consultants are famous for packing in "over 100 strategies you can use immediately" and "97 secrets" or "51 immutable laws" of this and that.

Problem is - those numbers are too high. You don't need 100, you can't implement 97, and you'll never get a handle on 51.

You need 3-4 max. Three strategies. Or four tactics. Used with focus, momentum, and consistency...

Less is truly more. Here's Picasso's take on it:
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You must always work not just within, but below your means. If you can handle three elements, handle only two. If you can handle ten, then handle only five. In that way, the ones you do handle, you handle with more ease, more mastery, and you create a feeling of strength in reserve.

-- Pablo Picasso
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If any one thing characterizes the time in which we live, it is the tendency to strive and to overreach and to want more, more, more, now, now, now.

The problem with multi-tasking and this go-go-go pattern of life and work is that there is no room for mastery, for ease, for “strength in reserve.”

• If you want to get more done, work more slowly.
• If you want it faster, develop a singular focus.
• If you want to get better, do less.

As a marketing speaker and marketing coach to other professional speakers, CEOs, and business owners - and certainly from my own experience - I can safely say that too often, we get caught up in trying to get everything just perfect.

While you are working on “perfect,” someone else with “just okay” is raking in all the money. 

Face it - Reading the next book, attending the next seminar, or trying the latest software alone will do nothing for you. This is the classic "Ready, Aim, Aim, and Aim" syndrome. Always aiming and never pulling the trigger.

The key lies in taking action. I would like to invite you to try a technique suggested by my colleague Michael Masterson—the Ready, Fire, Aim technique. Do something; even if it is wrong, go ahead take the shot -- screw up.

At the very least, you are moving in the right direction.Fellow speaker and prosperity guru Joe Vitale says, “Money loves speed” those who take the swiftest action make the most amount of money.

Go ahead -- DO IT, and once you're moving, then worry about making it perfect.

Let's take the specific context of internet marketing as an example. And we'll start with your e-zine or blog...

In its simplest form an e‐zine or blog is all about information. Give your reader the information he wants to read about, and he will reward you with his trust and eventually his money.

There are five phases for any Internet marketing entrepreneur. In phase one, you read and study Internet marketing, go to conferences, devour e‐books and courses. At this stage, you are thinking about internet marketing all the time, yet you are not actually in it yet—not actually doing it. You don’t have a list, product, or the infrastructure in place to do business online.

In phase two, you dip your toe in the water—developing a product and making a few sales. The income is not significant. Except now, the idea of making money online is no longer merely a dream, an idea in your head. It’s reality. Making your first few sales will energize you and propel you forward to phase three.

In phase three, you develop more products, build your e‐zine subscriber list, and start making a significant spare‐time income online. Maybe it’s a thousand dollars a month in sales. Maybe it’s a thousand dollars a week. It’s not enough to live on, yet. But the extra money allows you to buy nicer things and become more financially secure.

In phase four, you reach a point where your Internet business makes enough money for you to live on—enough for you to quit your job and leave the rat race behind forever. For some people, this might be $2,000 to $3,000 a week in net online revenues.

In phase five, you double or triple the size of your list, add more products make more deals, and start making hundreds of thousands of dollars a year, or even a million dollars or more. You become an Internet millionaire.

The problem is that the large majority of people who explore Internet marketing never get past phase one. They get addicted to reading “make money on the Internet” materials and attending conferences and tele‐seminars on the subject. But they never actually do something.

No matter what the marketing strategy, tactic, or business development effort - get going with baby step... RIGHT NOW.

You want an inbound link back to your blog or website? Great - leave a comment below with your reactions to the "Ready, Fire, Aim" technique - and you'll have DONE something to build your business. Do it!!!

What does your referral blurb look like?

Excuse me? What?? You don't know what a referral blurb is?

Hmmm... don't tell me, let me guess: 

• YOU are not getting enough referrals
• You'd like to get MORE referrals but you're not sure how
• You HATE asking for referrals
• You do GREAT work - people should just refer you on the basis of your great work alone, shouldn't they?

Well, maybe all of that is true - but as it turns out, my friend, you are living in what we marketing coaches call "Referral Fantasy Land."

Want more referrals? OK listen up. 

YOU need a referral blurb. My friend, management training expert Eric David shared this idea with me. I wanted to introduce him to the CEO of a small 10-person professional services firm, one of my clients. He said, "David, that would be great. I'll send you the email."

I asked Eric, "What??"

He said, "I have an email ready to go that contains everything you need to send your CEO contact about meeting me, what I do, and why it might make sense for him." 

Dang... I was impressed. He says, "I'm building my business 100% through three strategies: 1. Personal networking; 2. Referring good people I know to others they should be connected to; and 3. Arming my network with this paragraph of email copy - his referral blurb.

You want to see what this looks like, don't you? Sure you do... OK you win:

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Dear XXX,

I want to introduce you to my friend and colleague Eric David. Eric is the Delaware Valley licensee for Crestcom International, a leader in management and leadership training. After meeting with Eric and hearing about his training program, I think his materials and training methodology make a lot of sense (and could really benefit your organization). I suggested that you would be a great person for him to meet and feel completely comfortable asking if you would be open to meeting him for 30 minutes or so. Based on what I know about Eric and Crestcom, this 30 minutes will be well worth your time and there is no obligation if you are not interested after the half-hour meeting.

Thanks in advance for giving this your thoughtful consideration. I'm looking forward to hearing back from you soon.

===

Now, as a marketing speaker and marketing coach, I asked Eric 2 things: 

1. Do you mind if I steal this?

2. Do you mind if I try to improve it?

He gave his blessing, so here's my version. Notice that I changed not only the business (I'm a marketing coach, he's a management trainer) but I also tweaked some of the "ME" language into "YOU" language aimed at the recipient. Made it more about THEM. This is key. Take a look:

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Dear XXX,

I want to introduce you to my friend and colleague David Newman. David works with small business owners and independent professionals who want to do a better job of marketing themselves and grow their business. After meeting with David and exploring how you are currently attracting, engaging, and winning clients, you may discover that his marketing programs make sense for you (and could really benefit your bottom line). I suggested that you would be a great person for him to meet and feel completely comfortable asking if you would be open to meeting him for 30 minutes or so.

Based on what I know about David and his track record of helping small and solo business owners succeed - even in this economy - your 30 minutes will be well spent, even if it's just to explore other ways you might be helpful to each other. Thanks in advance for giving this your thoughtful consideration.

I'm looking forward to hearing back from you soon.

===

OK, now it's your turn. You ready? Use this template:

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Dear XXX,

I want to introduce you to my friend and colleague [YOUR NAME]. [FIRST NAME] works with [TARGET BUYER PERSONA] who want to [SPECIFIC BENEFIT or OUTCOME]. After meeting with [FIRST NAME] and exploring how you are currently [VERB STATEMENT OF AN IMPORTANT GOAL OF THEIRS], you may discover that his [TOPIC EXPERTISE] programs make sense for you (and could really benefit your bottom line). I suggested that you would be a great person for him to meet and feel completely comfortable asking if you would be open to meeting him for 30 minutes or so.

Based on what I know about [FIRST NAME] and his track record of helping [BUYER PERSONA CATEGORY] succeed - even in this economy - your 30 minutes will be well spent, even if it's just to explore other ways you might be helpful to each other. Thanks in advance for giving this your thoughtful consideration.

I'm looking forward to hearing back from you soon.

===

Send your referral blurb to 10 of your trusted allies, referral partners, and close business friends... and then leave a comment back here to tell me how much money you've made with this one incredibly powerful idea - your referral blurb.

Grab your FREE copy of the Strategic Marketing eBook.

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

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