Do It! Marketing Blog: Marketing for Smart People™

You should have been here - in my office - 5 minutes ago.

This whiteboard was FULL - and I mean jam-packed - with ideas, notes, bullets, to-dos, action items, brainstorms, and some jottings about the "next big thing" for our professional speaking and inbound marketing firm.

Perhaps you have a similar whiteboard in your office. Or a wall filled with post-it notes. Or plaques and awards on your bookcase. Or other visual reminders of where your company has been and all that you have accomplished.

Tremendously exciting. Truly.

The only problem: it was tremendously exciting in your past. With every day, every week, every month - hell, every hour - that you do not ACT on those ideas, they start to turn on you.

They are no longer motivators - they are pacifiers that remind you how great you WERE. What you imagined would BE. And what - for better or worse - didn't quite turn out the way you envisioned last week, last month or last year.

In my case, my office whiteboard was holding onto ideas and initiatives from 6 months ago. Yikes! Totally useless to me today. EXCEPT it made me feel good about how gosh darn smart I am and what big plans I have/had (NOT!)

When Steve Jobs came back as interim CEO of Apple in 1997, he had every award, plaque, and completed project plan removed from the walls and hallways of Apple. He did not want any visual reminders of the past. All he wanted his teams to see was their future.

NEW plans, CURRENT prototypes, and UPCOMING projects were all over Apple's hallways, offices, and conference rooms. Everything was future-focused and kept rigorously up to date.

What do you need to erase from your whiteboard? Which awards should you put away? Which of your accolades are keeping you stuck in the past?

Put that stuff away.

Look to your CURRENT future. In the words of Steve Jobs - it will help you "Stay hungry. Stay foolish." And it will help you achieve your NEXT level of "insanely great."

Want to apply for your Speaker Strategy Call to see how you can IMPLEMENT some of these concepts right away? Apply for your call here.

LinkedIn is the new cold call. Perhaps this sounds familiar to you... 

As a marketing speaker and marketing coach, I continually study the field, read a ton of books, and attend seminars and workshops from my fellow marketing enthusiasts.

And I'd like to respectfully disagree with that analogy.

LinkedIn is way better, smarter, faster, and more effective than a cold call. In fact, I'd slant the analogy a different way altogether:

LinkedIn is the new email with a red velvet rope around it, a priority seal, and a much more attractive return address envelope!

First let's explore those three points and then you'll see an example of LinkedIn in action PLUS here are some sample social media scripts you can use that have gotten awesome results for our clients in our marketing mastermind and private mentoring programs. 

3 Reasons LinkedIn Beats Email

1. Red Velvet Rope - This is a term popularized in the marketing arena by Michael Port. It means there's an exclusive, members-only feel to your marketing. It's not for everyone - and not everyone qualifies. You need to be "in the club." When you reach out to a fellow Group member on LinkedIn, you both are in the club and there's a strong element of peer-to-peer belonging that encourages community, communication, and responsiveness. Can't say that about a cold call or a plain old email!

2. Priority Seal - Most executives and business owners feel overwhelmed by email. When they're not tackling the email monster (click here if you'd like to master your email!), they are wall-to-wall with meetings, phone calls, and their daily dose of dealing with crises. LinkedIn messages DO trigger an email notification but you have the choice of responding via email or via LinkedIn -- and LinkedIn messages (for most of us) are few and far between so they give the impression of being more important, more filtered, and more personally relevant. Think of it as a FedEx envelope arriving in your daily mail. Sure, you can ignore it - you can toss it - you might not get to it for a few days. But chances are greater that you will because of curiosity - a basic trait of human nature.

3. More Attractive Return Address Envelope - LinkedIn messages tend to be shorter than emails - and a shorter note merits a shorter response. You've just given your prospects, clients, and connections a huge "out" because they do NOT need - and probably would not even consider - sending you a long, involved response. If you send a short, succinct note to reconnect with a past client - they'll respond with a short, succinct note and you'll probably use LinkedIn to make plans to connect in a longer format offline (phone call, lunch, coffee, in-person meeting). Yours will be a fast, easy and appealing note to respond to - so your chances of getting a prompt response just went up considerably!

LinkedIn in Action and Results

This story was submitted by my motivational speaker colleague Jim Clemmer to the excellent SpeakerNetNews:

Using LinkedIn to (Re)Connect and Build Business — Jim Clemmer

I have been using LinkedIn to reconnect with old contacts and to connect with anyone signing up for my newsletter. I do this with the LinkedIn for Outlook utility showing if anyone sending me an email (or completing any website form that is emailed to me) has a LinkedIn account. As my connection numbers build, more website visitors, book readers, and subscribers are now asking to connect with me. We’ve also done a few email blasts to our database asking for connections to those who have LinkedIn accounts. Over the last two years we can directly trace a few hundred thousand dollars in speaking/workshop or long term/ongoing consulting fees that started with these (re)connections.

3 LinkedIn Secrets from Jim's Success:

1. As my friend and Speaker Hall of Fame member Dr. Alan Zimmerman likes to say, "your business comes from your business." (He's a guy who enjoys a 92% repeat and referral rate from his client base so he's walking that talk.) Note that Jim Clemmer is also generating his success not ONLY from new connections - but from RE-connections. Try it for yourself and see what conversations you can generate with the folks who already know you, love you, and have given you money in the past.

2. You gotta ask for the connection. Note that Jim's strategy also involved email blasts to his list proactively asking them to connect on LinkedIn. And not just once - but several times over the past 2 years. Remember to make your social media scripts appealing, relevant, and NOT focused on you - but focused on the value you'd like to deliver to your connections.

3. It takes time and there are both direct and indirect benefits. Notice that Jim said, "over the last two years" - not the last 2 weeks or 2 months. This is a marathon, not a sprint. Notice also that he said he could DIRECTLY trace several hundred thousand dollars of new business. That's great - and in addition, Jim has likely generated that much money or more INDIRECTLY, meaning that people didn't hire him FROM LinkedIn but BECAUSE they saw something he contributed, received a connection update, or otherwise "bumped into" Jim's name, content, ideas, website, blog or network - and were prompted to engage with him.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

As a speaker, consultant, thought-leading executive or entrepreneur, you may have heard about the importance of building an audience for your work... Sounds great. 

But pleasing a nice audience is nowhere as important as developing a market of true buyers for your expertise. 

Here are 17 vital differences between a market and an audience.

You can spend YEARS attracting and serving an audience that is NOT your market. And that's just sad, painful, and frustrating. 

These are as pernicious as they are deceptive. 

WHICH of these has been holding you back - confusing you - or set you to wondering how come you're not making more money as a speaker, consultant, or solo professional?

Let's go down the list... 

1. An audience listens - A market pays attention
2. An audience wants entertainment - A market wants to solve problems
3. An audience values an experience - A market values expertise
4. An audience wants to watch - A market wants to act
5. An audience wants information - A market wants implementation
6. An audience reacts - A market responds
7. An audience wants their questions answered - A market wants their answers questioned
8. An audience wants you to be popular - A market wants you to be right
9. An audience asks “What can you do?” - A market asks “What’s next?” and “What else?”
10. An audience says, “Great show!” - A market says, “Great job!”
11. An audience tells their friends - A market tells their boss
12. An audience buys your book - A market reads your book
13. An audience likes your ideas - A market implements your ideas
14. An audience wants your autograph - A market wants to give you their signature (on checks!)
15. An audience applauds - A market refers
16. An audience says, “Thank you” - A market says, “Thank goodness!”

And finally - most important of all - read this next one as often as you need to...

17. An audience will HEAR you - A market will PAY you (well, often, and gladly)

Highly successful professional speakers, consultants, and experts not only build an audience - they develop a hungry market of true buyers who are ready, willing, and eager to invest in their value, ideas, products, services, and programs. 

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

As a speaker, consultant, thought-leading executive or entrepreneur, you may have heard about the importance of building an audience for your work... Sounds great. 

Here are 17 vital differences between a market and an audience.

You can spend YEARS attracting and serving an audience that is NOT your market. And that's just sad, painful, and frustrating. 

These are as pernicious as they are deceptive. 

WHICH of these has been holding you back - confusing you - or set you to wondering how come you're not making more money?

Let's go down the list... 

1. An audience listens - A market pays attention
2. An audience wants entertainment - A market wants to solve problems
3. An audience values an experience - A market values expertise
4. An audience wants to watch - A market wants to act
5. An audience wants information - A market wants implementation
6. An audience reacts - A market responds
7. An audience wants their questions answered - A market wants their answers questioned
8. An audience wants you to be popular - A market wants you to be right
9. An audience asks “What can you do?” - A market asks “What’s next?” and “What else?”
10. An audience says, “Great show!” - A market says, “Great job!”
11. An audience tells their friends - A market tells their boss
12. An audience buys your book - A market reads your book
13. An audience likes your ideas - A market implements your ideas
14. An audience wants your autograph - A market wants to give you their signature
15. An audience applauds - A market refers
16. An audience says, “Thank you” - A market says, “Thank goodness!”

and finally - most important of all - read this next one as often as you need to...

17. An audience will HEAR you - A market will PAY you (well, often, and gladly)

Expert marketers not only build an audience - they develop a market for their value, ideas, products, services, and programs.

Want to apply for your Speaker Strategy Call to see how you can IMPLEMENT some of these concepts right away? Apply for your call here.

Wow. 

Speechless.

As a marketing coach, I see a lot of misguided people in the marketplace but this one has to be in my Top 3 of all time...

Yup, it's been a while but here's the latest winner in the now infamous Marketing Jackass Awards...

Somebody was crazy enough to post this egomaniacal rant on Facebook.

She was complaining that (yet AGAIN) she was not hired by a prospect after slathering her self-centered egotistical slime all over them.

Shocking, right? 

1. Take a look - and for a fun exercise, COUNT the number of times she uses the words, "I, me, and my." 
2. Bonus question: If you were an executive on the receiving end of her pitch as she describes it, would YOU hire her? Why or why not? 
3. Leave a comment below and let's discuss.

Here it is, straight from the source:

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IT HAPPENED AGAIN!!! I had a meeting with an organization leader. After going through what I have accomplished, what I am great at fulfilling to help others excel, and the list of services and products I have created WITH MY TEAM OF EXPERTS, I was indirectly asked to *downplay* my genius because many people will feel uncomfortable and jealous. Really? I am being asked to be small, to suppress my God given gifts to help others because I have to protect the ego of people who are less capable? How is that being of service to people in need? How is that being authentic, and being true to who we are, our convictions and our mission in life?

I am deeply grateful to God for blessing me with many talents and abilities. I have learned many valuable lessons in life through my own experiences, and through the wisdom of mentors who I chose to help me become the best I can be to fulfill my big mission in life. I make no excuses for the magnificent person I have become because of my experiences and choices. Not everyone will support my big mission in life, and it is ok. I stand true to my values, and my higher mission to be the voice of Hope, Courage, Inspiration, Transformation and Resilience. People need me to lead them from their places of darkness into light, and help them stand confidently in their own magnificence. People need me to find the joy, peace, healing and positive changes in their lives. It will be a disservice for me to not share all the fantastic things I can help them with, because others will feel insecure.

Not everyone will get me. And no one can stop me. I WILL BE OF SERVICE TO HUMANITY FOR THE HIGHER GOOD, IN MY OWN AUTHENTIC AND SPECTACULAR WAY. IF OTHERS ARE BLINDED BY MY LIGHT, THEY NEED TO WEAR SUNGLASSES, or stay in the shade, and not block the sun from shining on others in need of light. 

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Here's a bonus graphic reminder for you. If you agree, please grab this image and share it with your social media networks: 

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Thought Leader’s Bookshelf 2014

Here are 7 books filled with great ideas that every thought-leading entrepreneur and executive needs to read, absorb, and implement.

If you want to be considered a genuine expert by your prospects, clients, customers, followers, subscribers and fans, these 7 books are your go-to resource library. Enjoy!

1. Ready to Be a Thought Leader: How to Increase Your Influence, Impact, and Success

2. Platform: Get Noticed in a Noisy World

3. Do It! Marketing: 77 Instant-Action Ideas to Boost Sales, Maximize Profits, and Crush Your Competition

4. Content Rules: How to Create Killer Blogs, Podcasts, Videos, Ebooks, Webinars (and More) That Engage Customers and Ignite Your Business

5. The Expert's Edge: Become the Go-To Authority People Turn to Every Time

6. How to Position Yourself As the Obvious Expert: Turbocharge Your Consulting or Coaching Business Now!

7. POP!: Create the Perfect Pitch, Title, and Tagline for Anything

BONUS: Here's a great slide deck on thought leadership from Art Kleiner of Strategy & Business magazine, put out by Booz & Company:

Got some other great book recommendations along these lines? Please use the COMMENTS area below and join the conversation...

Entrepreneurs who START a business typically exhibit these traits:

1. Independent - they want to be their own boss.
2. Self-Reliant - they want to know they're 100% responsible for their own results
3. Hard-working - they're not afraid of hard work, long hours, and the toughest boss they'll ever have (see #1 above!)

Entrepreneurs who SUCCEED in business typically exhibit these traits:

1. Dream big but dream focused. They want to create something that is substantial and that makes a real contribution. But they are also focused enough and disciplined enough to distinguish between opportunities and distractions.
2. Lifelong student. They're willing to learn, experiment and try new things. They regularly challenge their own assumptions and explore outside their comfort zone.
3. Willing to ask for help, delegate, and outsource. Most entrepreneurs are better at helping than being helped. But if you’re not willing to ask for help or delegate to others, you severely limit your growth.
4. Will break through obstacles. Entrepreneurs always get stuck. Whether in dire straits financially, facing a tough new competitor, or dealing with internal headaches, the entrepreneurial journey is almost always turbulent. Successful entrepreneurs expect this and have learned to "secure their own oxygen mask before assisting others."
5. Resilient. They face disappointment with courage. And more important, they bounce back. Again and again and again. And again!!
6. Have patience. Things rarely work out for entrepreneurs as quickly as they'd like. Successful entrepreneurs have come to understand that sometimes the "shortcut" is the long way.

Buyers who lie should be deeply ashamed.

Salespeople and marketers have a bad rep for lying and deception but in my experience (both in my own speaking and consulting practice and via the hundreds of other consultants, entrepreneurs and independent professionals who tell me THEIR horror stories), PROSPECTS are much, much worse liars.

Somehow (for buyers) they think it's perfectly OK.

In reality, it's an unconscionable breach of professionalism.

For me personally, this has become VERY unusual because I've learned to be relentless in nailing down commitments.

Except once in a while, a buyer totally blindsides me. This is the story of how that happened and how YOU can avoid it happening to YOU. 

You will also get my voicemail and email templates and scripts to circle back with elusive "closed" prospects multiple times. 

Back story: 3 questions to lock in commitment

This prospect (an association executive director) gave me a verbal agreement to hire me over the phone - as in answering point blank my questions:

1. "So are you still looking at other options or are we closing this deal right now on the phone?"
2. "Who else needs to sign off on this before we make it final?"
3. "Are you sure that you're ready to sign the agreement?"

Answers were:

1. "We're closing the deal right now"
2. "Nobody else - I hire the speakers and my marketing person will be in touch with you to get everything we need for the website and the program book"
3. "Yes we have a deal."

Within 30 minutes of hanging up the phone, I emailed her the agreement, the invoice and my "Welcome Kit" email.

This was followed by WEEKS of radio silence, unanswered emails, unanswered voice mails and then an email from her this morning which says, "We decided to go with a local California speaker"

In the rest of this post, you'll get my follow-up sequence which will make YOU money if you use it. So the good of the many outweighs the good of the few... or the one. 

This is a classic case of "The operation was a success. Unfortunately, the patient died."

How to circle back with a "closed" sale with dignity  

Here's my recommended timeline for you when you get a verbal YES commitment from a prospect (which should be as good as a signed agreement but let's face it - it's FAR from it!) and they disappear on you. 

1. Phone call with prospect. 

2. Ask qualifying/closing questions

3. Send agreement/invoice paperwork. 

4. If they go radio silent, EMAIL #1 is 6-7 days later and you simply resend your original email with all attachments and this added note at the top:

Susie,
Just resending the below in case it got lost in the shuffle last week. Please confirm receipt because I want to make sure this lands safely in your hands. Thanks! 

5. Follow-up phone message (either at the same time as the email or a day or two before or after):

Susie,
Just wanted to make sure our agreement landed safely in your email inbox. Please do give me a call back at xxx-xxx-xxxx just to confirm you received it. I'm looking forward to our work together.

6. If no response, Wave 2 comes 3-4 days after that and sounds like: 

Susie,
We're both flying at 100mph. Please do get back to me with a quick reply and let me know if we're still a go as you indicated on the phone. If yes, we'll start preparations as soon as you return the paperwork. Looking forward to our collaboration. 

7. Again, it's your preference whether you leave a 2nd voice mail message a few days before or after or simultaneous with the email above. Whichever you choose, the second voice mail sounds like: 

Susie,
If you've had a change of heart about your decision, please let me know. If you'd like to discuss these arrangements, please let me know that too. Thank you in advance for your reply so I can plan around your event accordingly. Give me a ring when you get a moment at xxx-xxx-xxxx. Thank you, Susie and talk to you soon. 

8. Next email is 2-3 days later and is simply a written version of the above "change of heart" voice mail message. 

9. The final note is something like this: 

Susie,
Circling back with you about next steps. Please let me know which of these multiple choice answers is most reflective of current reality (which I lose track of regularly!!)

a. I am swamped but still want to move ahead with what we agreed to  
b. Our needs have changed and I want to discuss a different approach 
c. The deal is off in spite of the verbal commitment I made
d. Hey Newman - drop dead and never darken my doorstep again. Buzz off!!

Thank you in advance for hitting reply with your quick answer.

10. In my particular case, my prospect at great long last sent me this note:

Hi David,

Thank you for following up. I apologize for the delay in responding. I didn't want to re-connect with you until we had resolved several critical, conference-related details.

We have decided to go with a local, Southern California keynote speaker for the XXXXX 2014 Conference in San Diego. Upon reflection, it makes better business sense for us to employ local resources whenever possible.

I truly appreciate your time spent discussing XXXX 2014 with me. Thank you, too, for your diligence in following up.

We will be back to the East Coast within the next few years, and we will touch base with you again.

Take care ~ 

Susie Liar, Liar, Pants on Fire Prospect [Not her real name]

11. I hate liars and lying. (I admit it - it's one of my hot buttons.) So this is the reply I sent. I've added the decoding in green for your benefit: 

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Susie,

Totally understand. [Every email where I'm stunned and have no idea what planet the person is from starts with these 2 words. It's much nicer than "Are you freaking nuts?"]

Just one final question for you. [The old Columbo TV detective strategy]

Is your local speaker a better fit content-wise or just budget-wise? [Did you lie to me for money or for a better reason?]

If it's strictly a budget issue, I wish you had come back to me first because we could have worked out a travel-inclusive fee arrangement that would still be within your budget. [I'm a nice guy and was - and still am - willing to work with you despite the fact that you reneged on the deal after I verbally confirmed it with you THREE different times on the phone]

Is this worth revisiting since you and I had a confirmed verbal agreement to book the conference? [You should be ashamed for going back on your word without so much as a courtesy email or phone call to let me know the deal was falling apart and/or to ask for my help in saving it]

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What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on these ideas and join the conversation... 

I asked one of my favorite marketing coaching clients, "How's your DIP?"

She responded, "Dip? We're talking party recipes now?"

"No, no - remember the acronym I shared with you last time? DIP stands for Dollars In Play." She remembered.

Then she asked me to hang on as she shuffled through some notes and papers.

"Where are you looking for these numbers?" And she said that she keeps a scratch pad by her keyboard and has a more detailed tracking document that she updates every couple of weeks on her computer. 

"Oh my goodness, there's your problem right there. You have to keep this info right in front of your face all day long." 

REALLY in front of your face. My suggestion - make a poster using something as simple as a piece of flipchart paper and two different size Post-It notes: the Jumbo size and the smaller 3x3 square size.  

Here's what a DIP (Dollars in Play) wall chart looks like: 

Here's how it works:

1. Two categories: one called "In Play" and the other one for less serious prospects ("Jokers") You can see in the photo above, I've had a little fun and made a silly cartoon joker card. These are folks who are in my pipeline but (in my estimation) less serious, less committed, and less capable of making the financial commitment to hire me.

2. Post your prospects' full names, the service/product/program you discussed with them, the dollar value, and the source. For example, Jane Doe came from a referral from Frank. We have not talked yet, so there's no dollar value. Nat Cole came from Linkedin and we talked about a $1500 1-on-1 marketing consulting package.  Sam Smith is hiring me for a $6500 speech in October. (All prospect names have been changed for the purposes of this blog post and photo - could you tell?)

3. Real time updates. Sometimes I'll even grab my pad of 3x3 Post-Its and write someone's name down WHILE I'm on the phone with them, walk over to the wall chart and stick their name on it. Can't tell you how satisfying this physical act can be. 

4. Fluid movement. Don't be afraid to upgrade a joker to the serious column and don't be afraid to take a (formerly) serious prospect and move them into the Joker column. The factors to consider are their commitment level based on email and phone communication, their level of responsiveness, and how rapidly you are moving them from point to point in your sales process.   

5. Reminders rule. If you see someone on your chart whom you have not spoken with or heard from in a few weeks, you probably need to get back in touch. Ideally, you never have a prospect who is just "floating" out there without a firm decision call on their calendar. But it happens. The chart reminds you to close those loops and corral your prospecting mustangs back onto your sales ranch.  

6. Relentless removal. Remember the old sales adage, "Some will. Some won't. Who cares? Next!" That's the point of the chart. Up or out. If you're not going to buy, I'm going to cut you loose and throw you back in the ocean. The SECOND most fun you'll have with this chart (after slapping a brand new prospect's name onto the chart) is grabbing a prospect who said no - or who has disappeared on you despite your best efforts to hold them to their commitments - and RIP their name off the chart and tear it into tiny little pieces and chuck it in the trash.  

7. Do the math. Feel the power. The point of tracking your sales pipeline in this manner is so that you have a real-time sense of "Dollars in Play." Every so often, you should glance over at your chart and add up the numbers that you see in the "In Play" column ONLY. (Don't add the jokers because that's why they're in the joker column - instead, do everything you can to move your jokers into the "In play" column or remove them altogether!)

In the photo above, you would have a "Dollars in Play" number of $21,000. For prospects who are considering mutliple options (for example, Mindy Kaling is holding a proposal with a $7500 option and a $2500 option), you should count the higher number.

Two reasons: 1.) It sets your internal expectation in that direction which will enhance your confidence in your subsequent conversations with Mindy. A confident seller creates confident buyers. So it's a self-fulfilling prophecy. 2.) It builds your capacity for marketing optimism, which every entrepreneur needs. Plus if you're going to be relentless in removing people (See Rule #6 above), you might as well be relentlessly optimistic about the folks who earn and keep a place in your active sales pipeline.  

Now, are YOU ready for some DIP?

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on this topic and join the conversation...