Do It! Marketing Blog: Marketing for Smart People™

Small Business Marketing Wisdom: 3 Keys

marketing coach marketing speaker wisdomBy three methods may we learn wisdom: First by reflection, which is noblest; second, by imitation, which is easiest; and third, by experience, which is bitterest.
-- Confucius

Let's examine these three methods a little more closely.

Learn by reflection: My friend and mentor, Michael Ray, believes that the question, "What should I do?" is not really a question of action - it's a question of information.

When it comes to small business marketing, whenever you find yourself asking, "What should I do?" there's something you need to find out first: it could be information about yourself, your capabilities, your prospects, your marketplace, your goals, your resources, or your intentions, but there's some piece of information that is missing.

When you have all the information, you will know exactly what to do.

The best way to access this information might be to take 10 steps back from the problem - zoom way, way out - and spend some time on a mental "retreat." The retreat could be as short as an hour, or as long as a week, or even more if you have the time.

Take the time you need to re-examine the situation and your relationship to it. Look inward and explore your intuition and your feelings. If you need more external information, go find it - talk to people, do some research, get out and about.

But always bring that information back and examine it introspectively and holistically to put all the pieces of the puzzle on the table. Then, allow what you see and feel to help you decide what
to do.

Learn by imitation: Best practices are dead. So that's not what I mean by imitation. But if you see something that works in one company or industry, see how that might apply in a cross-pollinating way to your organization - and specifically to the marketing challenge you're trying to acquire wisdom about solving.

For example, what can you learn from:

Southwest Airlines flies to a limited number of cities that are profitable for them. They choose where they want to compete.

AOL used to send out countless millions of subscription CD's for people to try their service firsthand.

Sony prides itself on the speed with which they can take a new idea and prototype it in order to get feedback from internal groups. Their average time to prototype: 5 days.

As composer Igor Stravinsky put it, "A good composer does not imitate; he steals."

Learn by experience: People sometimes make the mistake of assuming that learning by experience is the same as learning from your mistakes. That's only part of it.

Perhaps more important is learning from your successes.

Look for what went right in the past; what successes were easy, effortless, and enjoyable? What did you put into motion that "just clicked" and turned out even better than you expected?

It is these successes that are some of your most powerful teachers in business and in life.

I'm not suggesting that you try to replicate past successes - you can't.

But you can replicate the conditions under which those successes came to be. You can look back and recall the tools, the skills, and the resources that you mobilized. You can start to inventory your strengths, personal preferences, and your own best ways of working.

And those things, if used intentionally and with clarity, are much more likely to serve you well in the future!

Tags: marketing speaker, small business coach, marketing coach, small business marketing, success

Small Business Marketing Coach: Developing Customer Intimacy

marketing speaker marketing coach intimacy

As a small business marketing coach, I'm often asked about market research. It all comes down to customer intimacy.

Now THAT sounds like a fancy marketing term. It’s definition is simple – the business that knows their customers best WINS.

How do you get to know them?

Move closer to the customer. Live in their world, think about their problems, and think about their clients and prospects. Their families. Their wants, needs, hopes, dreams, opportunities, and challenges.

Think about what they’re up against. Consider what they need the most help with.

What’s the first step? Research. Preparation. Homework.

Industry, regional, business, demographic and consumer news, trends and statistics are now at every business owner’s fingertips on the Internet. Often for free.

If you’re not intelligently researching your target market’s issues, challenges, and pressures, how can you possibly come to them with a credible solution?

Don’t like sitting at the computer all day? An even better idea is to hit the street.

Visit your local clients, talk to your contacts in the fields you serve, get some firsthand information about what’s going on in their world – what are their challenges, perspectives, obstacles, priorities; what are their dreams, their “only- ifs,” and their biggest aspirations?

Is this a lot of work? You bet. Do the majority of small business owners put in this kind of effort? No way. Which is exactly why YOU should be doing it!

Grab your FREE copy of the Ultimate Resource List!

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

Tags: marketing speaker, market research, competitive analysis, marketing coach

Marketing coach: Don’t talk techniques and technology

marketing speaker marketing coach model

Professional speakers, coaches, consultants, and independent professionals should not present themselves as technicians, number- crunchers, or talk about their “techniques, approaches, and methods.”

Newsflash – Your customers and prospects don’t care.

Instead, present yourself as a problem-solver.

For years now, large accounting firms have taken the lead in portraying themselves as "business partners." They know the danger of being viewed as "number crunchers" or “geeks” or... heaven forbid, “consultants.”

Why have they changed their tune?

Simple. Experience shows that today's customers want both solid results PLUS personalized help, guidance and direction. And as a small business owner, YOU are ideally suited for this role!

For many customers, your business can become a one-stop shop, giving customers the benefits of a product expert, service partner, information advisor, strategy planner, and personal guide all rolled into one.

There is another factor here that should not be ignored: It is never in your best interest to be viewed as a commodity. Today, your small business must offer the value of a consultant in order to secure lasting and price-irrelevant relationships.

You must be able to subtly and regularly communicate to every customer: “These are the measurable ways I am enhancing your results.” Do that, and they won’t leave you for a slightly cheaper alternative down the street. And do it consistently, and you’ll develop customers for life.

Tags: marketing speaker, marketing success, entrepreneurship, consulting, coaching, marketing ideas, marketing coach, small business marketing

Small business marketing coach: Your SELF-check

marketing coach for speakers David Newman"I always wanted to be somebody, but I should have been more specific."
-- Lily Tomlin

"The self is not something ready-made, but in continuous formation through choice of action."
-- John Dewey

"A somebody was once a nobody who wanted to and did."
-- John Burroughs

As a small business marketing coach, let me offer you this Self-check:
  • If you were to fully live your life, what is the first change you would make?
  • What areas of your life could be upgraded or improved?
  • What could you start working on today that would make the biggest difference?
  • How could you make this goal more specific or measurable?
  • What would be the biggest impact from achieving your goal(s)?
  • What do you love? How can you bring in more of it?
  • What do you hate? How can you eliminate/reduce almost all of it?
  • What's one thing you would love to do before you die?
  • What could you do right now that would really put a smile on your face?
  • For your life to be perfect, what would have to change?
  • What do you really, really, REALLY want? (Really!!)
  • Are you willing to be the hero of your own story?
  • What obstacles might stop you?
  • Who are your allies? What weapons and tools do you have?
  • What - or who - is at hand right now that might hold the key to your success?
How did you do? Please share your thoughts and opinions in the comments area below...

Tags: marketing speaker, coaching, self-check, marketing coach, small business marketing, questions

Do It! Marketing app is now available (FREE!)

marketing app iphoneThe big day is here for iPhone and iPod Touch users: 

The Do It! Marketing app is now available (FREE!)

Good news - it's way cool...

Great news - grab this app and in 60 seconds, you'll get access to some of the best business, marketing, and entrpreneurial minds on the planet including:

  • Scott "Hello My Name is Scott" Ginsberg
  • Chris Brogan
  • Seth Godin
  • MarketingProfs
  • Find & Convert
  • Bob Bly
  • CopyBlogger

...and about two dozen more.

PLUS you can "surf and go" - this app supports offline reading in planes, trains, and tunnels. Once you download the posts, no need to stay connected! Catch up on your marketing smarts even in "Airplane Mode."

Rated "5 stars" by my Mom and "4 paws" by my dog - but you'll love it, too! 

http://itunes.apple.com/us/app/marketing-built-by-appmakr-com/id351058116?mt=8

Download it, play with it, and if you're getting some good mojo from it, post a review or a rating - or leave a comment below and let's hear what you think...

Tags: marketing speaker, marketing coach, iphone, app, marketing app

10 Commandments of Marketing Coach Success (Short Coaching Session!)

As a mmarketing coach marketing speaker David Newmanarketing speaker and marketing coach, I'm often asked for "key nuggets" for small business marketing success. Here's a short list for your consideration...

Rather than blather on in a long-winded marketing coaching session, here it is in bullet format. Quick. Simple. Just not easy!

Small Business Marketing 10 Commandments of Success

I. Take Responsibility
II. Raise the Bar
III. Dream Big
IV. Develop the Action Habit
V. Visualize your Success
VI. Associate with Winners
VII. Give Something Back
VIII. Embrace and be Flexible to Change
IX. Learn to Love the Process
X. Have Faith and be Patient

Tags: marketing for speakers, marketing speaker, small business, professional speaker marketing, marketing coach, marketing tips

Small Business Branding: Your Thought Leadership Platform

Marketing coach speaker brandingA client of mine is launching a new professional services business venture. She has identified Responsible Leadership as her expertise and distinction in the marketplace. She wants to name her company Responsible Leadership and build it out under the domain she already bought, www.ResponsibleLeadership.com 

She asked me what I thought of that name.

I told her - we gotta be careful.

The name is not going to stand on its own - it's going to become your methodology, your approach, your brand, and the umbrella that spans all of your offerings.

Soooo.... make sure you love all of the following, too... (Go ahead and plug in YOUR brand or YOUR words that articulate your fabulousness below):

  • Responsible Leadership Assessment
  • Responsible Leadership Retreats
  • Responsible Leadership Survey
  • Responsible Leadership Seminar
  • Responsible Leadership Training
  • Responsible Leadership Coaching
  • Responsible Leadership IQ
  • Responsible Leadership Conference
  • Responsible Leadership News
  • Responsible Leadership Blog
  • Responsible Leadership Ezine
  • Responsible Leadership Summit
  • Responsible Leadership Tools
  • Responsible Leadership Certification
  • Responsible Leadership - the book
  • Responsible Leadership - the keynote
  • Responsible Leadership - the MBA guest lecture
  • Responsible Leadership - the podcast
  • Responsible Leadership - the PBS Special
  • Responsible Leadership - the video series
  • Responsible Leadership - the E-learning course
  • Responsible Leadership - the 6-month leadership development course
  • ... and so on!

So naming your company is no joke. And I'm not just saying that because I'm a marketing speaker and marketing coach and do this work all day long for a living! It really is a BIG, far-reaching decision.

You want everything to line up under your brand so you get a self-reinforcing marketing system where all the pieces "fit and click" - or in sales-speak, so you have plenty of opportunities for cross-selling, up-selling, and cross-pollination.

You want to own the "thought leadership platform" around your name and your offerings.

Question: How does YOUR professional services empire stack up?

Please leave a comment below and let us know!!


Tags: marketing speaker, branding, marketing coach, small business marketing, naming

Marketing Speaker - Charm is NOT a four-letter word

"You know what charm is: a way of getting the answer 'Yes' without having asked any clear question."
-- Albert Camus
Marketing speaker, marketing coach Charms

A lot of independent professionals and small business owners bristle at the notion that charm is a key business tool.

I think a lot of that bristling comes from the misconception that some people are simply born with charm, while others are not, and there's not a whole lot you can do if you're in that second group.

This is simply not true.

Another misconception is that for the charm-challenged to make any effort to be more charming or more personable would require them to be phony or at best, not be their genuine selves. False again.

There are several books, the best of which I've found to be How to Make People Like You in 90 Seconds or Less by
Nicholas Boothman, that provide some great tools with which to make genuine connections with people, and to build your own personal set of charm-skills to apply to almost any business or social situation.

Let's face it: for the purposes of small business marketing, people are buying YOU before they buy anything you have to sell, say, or do.

Question: Given the choice of boosting either your charm or your intellect by 50%, which would you choose?

Why?

Does the business world need more smart people or more charming people?

Haven't we gotten in trouble from people being (or thinking they were) too smart at companies like Enron, WorldCom, Tyco, and the like?

Tip: Charm, like intelligence or any other personality
strength, can be used for good or for evil. It's totally up to you.

Now go charm the socks off someone!!

Tags: marketing speaker, power of charm, personal branding, marketing coach, small business marketing

Half-time in Your Business - Marketing Speaker Question

"When you want to win a game, you have to teach. marketing speaker david newmanWhen you lose a game, you have to learn."
-- Tom Landry

When teams go in at half-time, whether they are ahead or behind, they talk about what is working and what is not.

They talk about what both they and their competitors are doing that is hurting them.

And then they talk about what they need to change and do differently. They make adjustments. They learn.

Exercise: It's half-time in your business.

  • In which areas are you ahead or behind?
  • What's working? What's not?
  • What are you learning?
  • Which plays consistently score points?
  • What adjustments do you need to make?
  • What changes do you need to make?
  • When are you going to make them?
Please leave your COMMENTS below and share what YOU are doing along these lines to make sure you finish 2009 with a winning record!

Marketing speaker and marketing coach David Newman.

Tags: marketing speaker, marketing strategy, marketing success, marketing coach

Marketing Speaker - 10 Ways To Drive Away Your Visitors!

This just came across my desk from web marketing speaker  Steve Weber and his excellent newsletter. Great points below...

Are you are getting visitors, but Google Analytics are telling you that they are there one minute and gone the next? Getting traffic is only half the battle. Next you must convert them!

Here are some great ways to drive visitors AWAY!

1. Lose their trust right off by not having easy contact
information!

2. Offer so many choices to your customer they simply get
overloaded and leave.

3. Make a visitor click 18 times (well, 3 or 4 anyway) to get to the meat of what you are offering.

4. Have a great freebie to offer and require them to fill out more information than necessary... (their first name and email address is probably enough).

5. Create a really unique navigation system which no one has ever seen before. Have them figure out how to use your new whiz bang system.

6. Have a whole paragraph of instruction on how to perform a simple action...like ordering!

7. Go ahead and put some links on the page to some of your favorite sites so they will have a good excuse to click off your site. Who knows, they might want to check the weather while they are on your site!

8. Put several thousand words of text on your home page.

9. You have a great site about fixing computers and you can't wait to show a picture of your new puppy on the home page. Go ahead and put the picture on your computer site's home page along with a description of how smart the puppy is!

10. Create as many blinking gifs as possible and paste them all over the page to really make it stand out. While you are at it, use something like red font on a black background. Doesn't that look cool!

Don't let yourself go down these wrong design roads. Keep your site simple and focused!

Check at my radio show for more Internet Marketing Dos and Don'ts:
http://www.blogtalkradio.com/steve-weber

Happy Internet Marketing to You!

Steve Weber
http://www.StevesClassroom.com


Tags: marketing speaker, web marketing, website design, marketing coach, internet