Do It! Marketing Blog: Marketing for Smart People™

'Ideas are flowing much faster now than they ever used to.'
-- Pradeep Sindhu, Founder, Juniper Networks

This snippet from a FAST COMPANY interview got me thinking that one good metric for corporate innovation is fairly simple to measure: I call it IDEA FLOW.

Here's how to measure it - right now!

Answer these 8 questions:

1. How many ideas have come across your desk in the last 30 days from anywhere in your organization?

2. How quickly did you respond to them with either:
   a. feedback
   b. discussion
   c. implementation

3. How many ideas did you personally contribute anywhere else in the organization?

4. How many got one of the three responses in question 2 above?

5. Where do most of the ideas that are ACTED UPON come from in your organization?

6. What formal or informal structures are in place to harvest, encourage, and reward business ideas - even crazy or offbeat ones?

7. Are managers rewarded for not only the ideas they come up with, but others' ideas that they credit, promote and implement?

8. What is the path of the typical IDEA FLOW in your organization? Are there many stops along the way or is there a streamlined process?

Do you remember the public TV cartoon on "How a Bill Becomes a Law?" - connect that to "How Do Ideas Become Profit?"

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David Newman is a marketing speaker and marketing coach who works with professionals who want to do a better job of marketing so they get more leads, better prospects, and bigger sales.

Almost 10 years ago, I wrote an article for the Philadelphia Business
Journal (and an abbreviated version for WallStreetJournal.com) entitled "Marketing is Everyone's Business."

Upon re-reading it recently, I came to the sad conclusion that the article wasn't that strong although the concept behind it was HUGE then - and it is still HUGE today...

It was inspired by my 10-minute conversation with Susan Bach
of Adolor Corporation in Exton, PA. Susan gave me more
information about her company and their positioning,
products, and future plans for new drugs than most brand
managers at competing companies could have done. The catch?
She's the HR Director.

The bottom line: You gotta KNOW the business and MARKET the
products, services, and value prop no matter what the title on your business card. Great companies KNOW this and TRAIN for it. Does yours?

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David Newman is a marketing speaker and marketing coach who works with professionals who want to do a better job of marketing so they get more leads, better prospects, and bigger sales.

Guest post by Karl Bryan

Here is a laundry basket of word of mouth small business marketing initiatives I have used over the years for retail clients that have worked successfully.

I’ve done it in a list form, so you can go through and highlight the ones you want to put into action.

These are offered by George Silverman who wrote the amazing book, The Secrets of Word of Mouth Marketing.

Put your seat belt on... because here they are...

1. Give them something worth talking about
2. Cater to your initial customers shamelessly
3. Give them incentives to engage in word of mouth
4. Ask them to tell their friends
5. The customer is always right
6. Always tell the truth
7. Surprise the customers by giving them a little more than they expected
8. Give them a reason to buy, make them come back and refuse service from anyone else other than you
9. Make eye contact, and smile, even through the telephone
10. Find ways to make doing business with you a little better: a warmer greeting, a cleaner floor, nicer lighting, a better shopping bag, extra matches, faster service, free delivery, lower prices, more selection.
11. Never be annoyed when a customer asks you to change a large bill even if he doesn't buy anything.
12. The customer is your reason for being. Never take her for granted. If you do, she will never come back, and will go straight to your competition.
13. Always dust off items, but never let the customer see you doing it.
14. Never embarrass a customer, especially by making him feel ignorant.
15. Never answer a question coming from a desire to show how smart you are. Answer with a desire to help the customer make the best decision.
16. Never shout across the store, "How much are these condoms?" or anything about the personal items a customer is buying.
17. When you don't know, say so. Do whatever you can to find out the answer.
18. Every customer is special. Try to remember their names.
19. Don't allow known shoplifters into the store.
20. Don't ever let two sales staff talk when a customer is waiting. The worst thing you can do is count your cash while a customer is waiting.
21. If you can suggest something better, they will be grateful. Always respect their choice.
22. Never pressure anyone into buying anything.
23. Never knowingly give bad advice. Just help people come to the right decision.
24. Personally visit the store of the competition or assign people to visit and report back to you.
25. Hire a shopping service to prepare periodic reports on how your people are treating your customers.
26. If you hear of a store where the management is insulting the customers, buy it, then put up the sign "Under New Management" outside. Then sell it later based on the increased sales.
27. One expert (in the drugstore's case, a nurse or physician) who is convinced you are better brings hundreds of customers and their friends through word of mouth.
28. Always look for ways to make a stranger a customer.
29. People will walk several blocks to save a dollar, or see a smile, or be treated right.
30. Always run a sale promotion or an offbeat event. Make them come back to see what you are cooking up next.
31. Use the best sign-maker you can find and pay him more than anybody else.
32. If someone is mad at you, they will tell everyone who will listen for as long as they are angry, maybe even longer. So correct any dissatisfaction, and ask customers to send their friends.
33. Treat your employees and salespeople who sell to you the same way you treat your customers.
34. Have a zero error system. There may be terrible consequences for example, if a mistake is made filling a prescription. Have people check each other's work for safety.
35. Occasionally make intentional mistakes to see if people are checking.
36. Always measure your performance.
37. Always ask a customer to "come back soon"
38. If customers say they are moving away, offer to send them their favorite items by mail.
39. Tell jokes.

This is a lot of information to digest, so we’re going to wrap up this list and leave you with the homework of going through and taking a look at the tips and tricks you like best.

Also, look for tips that fit your company, products, services and target customers to maximize their effectiveness.

Guest column by Nick Usborne

The Rule of One falls into two areas...what you write about, and who you write to.

Here’s the first part of the rule...

Confine each communication to a single topic

This is a battle that has been raging between copywriters and their clients for a very long time.

Twenty years ago I remember trying to discourage clients from wanting to say too much in a single ad or direct mail letter.

I think they felt that if they were going to pay the media costs, they would get “more for their money” if they used every opportunity to say as much as possible about their products, services and company.

My counter-argument was that they would communicate much more clearly, and with better results, if they stuck to a single topic and a single message. The same problem persists today on the web.

Too many web pages try to cover too much ground.

Think of it this way. Very few people arrive at your site wanting to hear about all of your different products or services. Most will have used a search engine to find information on a single, clearly defined topic.

Whether you bring them to a specific landing page or some other interior page, build your pages so that they focus on just one topic at a time.

Do that and you will stay focused and please your visitors.

As a side benefit, you will also please the major search engines, which consistently reward pages that are confined to a single topic. The more clearly defined the page topic, the higher the listing.

And now for the second part of the Rule of One.

Write to one person at a time

You have probably heard this advice before. But as I read web pages across a variety of industries, I see little evidence of writers following this simple rule.

Basically, you will write more clearly, more personally and with better results if you picture an individual prospect or reader as you write.

Don’t write to some amorphous demographic group. Write to one person within that group.

Don’t create a mental picture of “that kind of person”. Picture a real person with a real life. Think about that person’s life. Think about what they want out of life.

Now think about how your product or service fits that person.

If you do this well, if you can truly see an individual prospect in your mind, it will have a profound impact on what and how you write.

Your text will read and feel as if it is being written to a real person. The corporate-speak jargon and biz-speak nonsense will disappear, and you will suddenly begin writing more clearly, with a true empathy for the person who will be reading your text.

Keep one thing in mind. This is not a “copywriting trick”. This is writing pages in a way that corresponds to how they will be read. It may sound obvious, but so many people lose touch with the fact that every page you write WILL be read by individuals with unique lives and needs.

No “group” will ever read your page. No “industry” will ever read your page.

The web pages you write will always be read by individuals, one at a time.

Concluding thoughts

Stick to one topic and write to one person.

It sounds easy, but very few people do it. Sometimes copywriters fail to write in this way because they haven’t thought about it. Sometimes it happens due to unrelenting pressure from above.

Either way, sticking to the Rule of One will always help you. Discipline yourself and fight your clients and managers if you need to.

In the end, the results will speak for themselves.

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Note: Nick Usborne is the leading advocate of good writing on the Web. He is an 
author, copywriter, consultant, speaker, and the publisher of the Excess Voice 
newsletter for online writers. Read his articles at http://www.excessvoice.com  

A colleague recently said to me, “No one has found the top secret formula for successful online marketing yet.”

I disagree. A number of companies know exactly what works and are making small fortunes with it.

The primary concept is that online marketing works best when you e‐mail to people who ALREADY know you. Therefore, successful online marketers build their “house file” or “e‐list” (lists of prospects and their e‐mail addresses) using the process outlined below, and then sell to those people via e‐mail marketing:

1. Build a Website that positions you or your organization as an expert, guru, or leader in your field or industry. This is the “base of operations” for your online marketing campaign.

2. Your Website should include a home page, an “About the Company” page and a page with brief descriptions of your products and services (each product or service description can link to a longer document on the individual item).

3. You should also have an “Articles Page” where you post articles your company has published on your industry or area of specialty, and where visitors can read and download these articles for free (e.g., a home improvement contractor would have tips for small do‐it‐yourself home improvement projects).

4. Write a short special report or white paper relating to the problem your product or service addresses, and make this available to people who visit your site. They can download it for free, but in exchange, they have to register and give you their e‐mail address (and any other information you want to capture).

5. Consider also offering a monthly online newsletter, or “e‐zine.” People who visit your site can subscribe free if they register and give you their e‐mail address. You may want to give the visitor the option of checking a box that reads: “I give you and other companies you select permission to send me e‐mail about products, services, news, and offers that may be of interest to me.”

6. The more “content” (useful information) on your site, the better. More people will be attracted to your site, and they will spend more time on it. They will also tell others about your site.

7. The model is to drive traffic to your site where you get them to sign up for either your free report or free e‐zine. Once they register, you have their e‐ mail address and can now market to them via e‐mail as often as you like at no extra cost.

8. The bulk of your online leads, sales, and profits will come from repeat e‐ mail marketing to this “house” e‐list of prospects. Therefore, your goal is to build a large e‐list of qualified prospects as quickly and inexpensively as you can.

9. There are a number of online marketing options, which can drive traffic to your site, that I can help you with. These include free publicity; e‐mail marketing; social media advertising; search engine optimization; direct mail; and e‐zine advertising.

10. The key to success is to try many different tactics in small and inexpensive tests, throw out the ones that do not work, and do more of the ones that are effective.

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Need a great marketing speaker for your next association conference, company meeting, or franchisee/dealer event? Marketing speaker David Newman delivers the goods - over 600 presentations since 1992. David's clients include 44 of the Fortune 500 and countless small and mid-size organizations, associations, and non-profits.
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I was browsing through my ebook edition of Napoleon Hill's Think and Grow Rich and this particular passage jumped out at me.

Thought you should see it. YOUR comments welcome below in the COMMENTS section... just scroll down and let me know what you think.

9 Reasons People Fail

1. Lack of well‐defined purpose in life. There is no hope of success for the  person who does not have a central purpose, or definite goal at which to aim.   Ninety‐eight out of every hundred of those whom I have analyzed had no such  aim.  Perhaps this was the major cause of their failure. 

2. Lack of ambition to aim above mediocrity.  We offer no hope for the person  who is so indifferent as not to want to get ahead in life, and who is not willing to  pay the price. 

3. Lack of self‐discipline.  Discipline comes through self‐control.  This means  that one must control all negative qualities.  Before you can control conditions,  you must first control yourself.  Self‐mastery is the hardest job you will ever  tackle.  If you do not conquer self, you will be conquered by self.  You may see at one and the same time both your best friend and your greatest enemy, by  stepping in front of a mirror. 

4. Procrastination.  This is one of the most common causes of failure.  “Old  Man Procrastination” stands within the shadow of every human being, waiting  his opportunity to spoil one’s chances of success.  Most of us go through life as  failures, because we are waiting for the “time to be right” to start doing  something worthwhile.  Do not wait.  The time will never be “just right.”  Start  where you stand, and work with whatever tools you may have at your  command, and better tools will be found as you go along. 

5. Lack of persistence.  Most of us are good “starters” but poor “finishers” of  everything we begin, moreover, people are prone to give up at the first signs of  defeat.  There is no substitute of persistence.  The person, who makes persistence  his watchword, discovers that “Old Man Failure” finally becomes tired, and  makes his departure.  Failure cannot cope with persistence. 

6. Negative personality.  There is no hope of success for the person who repels  people through a negative personality.  Success comes through the application of  power, and power is attained through the cooperative efforts of other people.  A  negative personality will not induce cooperation. 

7. Lack of a well‐defined power of decision.  Men who succeed reach decision  promptly, and change them, if at all, very slowly.  Men who fail reach decisions,  if at all, very slowly, and change them frequently, and quickly.  Indecision and  procrastination are twin brothers.  Where one is found, the other may usually be  found also.  Kill off this pair before they completely “hog‐tie” you to the  treadmill of failure. 

8. Over‐caution. The person who takes no chances generally has to take  whatever is left when others are through choosing.  Over‐caution is as bad as  under‐caution.  Both are extremes to be guarded against.  Life itself is filled with  the element of chance.

9. Wrong selection of associates in business.  This is one of the most common  causes of failure in business.  In marketing personal services, one should use  great care to select an employer who will be an inspiration, and who is, himself,  intelligent and successful.  We emulate those with whom we associate most  closely.  Pick an employer who is worth emulating. 

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Need a great marketing speaker for your next association conference, company meeting, or franchisee/dealer event? Marketing speaker David Newman delivers the goods - over 600 presentations since 1992.
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And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

A famous trapeze artist was instructing his students how to perform on the high trapeze bar. Finally, having given full explanations and instruction in this skill, he told them to demonstrate their ability.

One student, looking up at the insecure perch upon which he must perform, was suddenly, filled with fear. He froze completely. He had a terrifying vision of himself falling to the ground. He couldn’t move a muscle, so deep was his fright. “I can’t do it! I can’t do it!” he gasped.

The instructor put his arm around the boy’s shoulder and said, “Son, you can do it, and I will tell you how.” Then he made a statement, which is of inestimable importance. It is one of the wisest remarks I have ever heard. He said, “Throw your heart over the bar and your body will follow.”

Heart is the symbol of creative activity. Fire the heart with where you want to go and what you want to be. Get it so deeply fixed in your unconscious that you will not take no for an answer, then your entire personality will follow where your heart leads.

“Throw your heart over the bar” means to throw your faith over your difficulty, throw your affirmation over every barrier, throw your visualization over your obstacles. In other words, throw the spiritual essence of you over the bar and your material self will follow in the victory groove thus pioneered by your faith‐inspired mind.

Expect the best, not the worst, and you will attain your heart’s desire. It is what is in the heart of you, either good or bad, strong or weak, that finally comes to you. Emerson said, “Beware of what you want, for you will get it.”

Excerpted from BLAINE LEE, THE POWER PRINCIPLE, SIMON & SCHUSTER

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Need a great marketing speaker for your next association conference, company meeting, or franchisee/dealer event? Marketing speaker David Newman delivers the goods - over 600 presentations since 1992.
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As a marketing speaker and marketing coach, some clients have, on occasion, accused me of being "all about the money" and ignoring or downplaying the other (very) important parts of their business.

The bottom line is that of all the professional speakers, consultants, and professional services firms I've helped with their marketing strategy, tactics, and tools - 100% of them came to me with NOT ENOUGH focus on the money side of their business. Thus, their struggle.

Yes, I focus on the money... and so should YOU because money does bring you some very valuable advantages.

These include:

Power Bill Gates can do more good in the world than I can because he has a $37 billion charitable foundation. Money enhances your ability to help others.

Security When you attain financial independence, your money worries are gone for good, an enviable position to be in. Millions of Americans worry about money.

Comfort Money insulates you from hunger and homelessness, and ensures access to basic services such as heat, electricity, potable water, and health care— stuff we take for granted but millions worldwide lack.

Luxury For those who desire it, wealth allows you to indulge yourself, whether living in a mansion on the ocean, driving a Porsche, or dining on the finest caviar.

Freedom With enough money, you choose what you do, where and when you do it, and who you do it with…and never have to work at a job you hate because you need the cash.

"I not only use all the brains that I have, but all that I can borrow."
-- Woodrow Wilson,
28th president of US (1856 - 1924)

As I was preparing for a marketing seminar last week, it occurred to me that there are very few people who know MORE than you do.

As a marketing speaker and marketing coach, my clients and fellow speakers sometimes say, "Wow - you know so much MORE about marketing than me." And I guess I better if it's my life's work, right?

But they know so much more than I do about how to run a $2 million consulting business, how to operate a $50 million franchise, how to apply paint protection film to the front end of a Maserati, and how to design a build a LEED Platinum-certified office building.

POINT: Sure, I might know more in a particular area, but then YOU know more in different areas than I do (a LOT more probably!!)

So, perhaps a way to cross-pollinate ideas, surround yourself with "smart" people, and learn from your peers is to seek out NOT people that know MORE than you do - but to seek out people that know DIFFERENT than you do.

When's the last time you spent some time with a college professor? I live next door to two of 'em.

When's the last time you spent some time with a storyteller, actor, or improv comedian? Not to hear stories or jokes, but to exchange ideas and think WITH them.

Do you know the Guinness Book record-holder for balloon sculptures? I do. He's a great guy.

How about a puppeteer? Psychologist? PR guru? Web designer? Pastry chef? IT geek? Nurse?

Talk to these people. Seek out people that know DIFFERENT. Very few people actually know MORE.

What do you think? Ideas, comments, additions, rants, raves? Use the COMMENTS area below and let's hear from YOU. Yes, you in the blue shirt. Just click below and start typing...

Guest post by Chris Di Fonzo

It's true, where to seat a prince for dinner as a guest in my home, never became relevant.  Still, those professional etiquette workshops "the man" made me take had value.  Shake hands, even if someone is visibly sick?  Yes!  Lift your glass when being toasted?  Nope.  Arrive late for calls and meetings?  Obvious.

Then what gives?  Lateness, lack of follow up, and lack of formality are prolific today, even among enterprise consultants, salespeople, managers, and executives.  The worst thing about perpetually more casual behavior in business is it's a death spiral.  Business culture is organic, not static, and our daily interactions either raise the bar or push it down.

Entrepreneurs, freelancers, and creative independents, this is as opportunity to differentiate ourselves.  I'm calling myself out and asking you to join me.  Let's set the example by bringing back (a little) decorum.

Three basics to get us going:

1.     Say what you're going to do, and do it.  A simple formula – Learn it and live it.  Your word matters; treat it like a contract.  Think before making commitments.  Once made, follow through.

2.     Thank people.  Walt Disney was known for handwriting thank you notes daily.   Try it for your most important ones, it feels great and people remember.  Always formally thank customers and people who refer you business.  Failure to appropriately thank others is lazy and tragic.  (Self-disclosure: A little behind on thank you notes myself; I'm going to start catching up today.)

3.     Learn names and use them.  A dollar for every time you’ve heard, "I'm not good with names;" you’re a zillionaire.  Excuse, copout, laziness.  Make it a point to learn people's names and use them, it's fundamental.  The first rule to remembering names (and anything) is intent to remember.  When we care enough to remember, it's amazing how easy it usually is.

Why bother with decorum?  Many reasons, here’s one.  You represent your company, yourself, your cause, your town, your community.  Entrepreneur is a hard road, requiring more of us, not less.  Independence is not a reason for a lack of decorum; rather a responsibility to embody it.  Whatever your perspective on business etiquette, consider applying a little more protocol, formality, and decorum.  Represent.

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