Do It! Marketing Blog: Marketing for Smart People™

Marketing Coach: 7 Musts for Your Email Signature File

 

13.jpg

My marketing coaching client was redoing his website. (Can you FEEL his exhilaration?)

He just got his fresh, minty business cards back from the printer. (Can you SMELL those new cards?)

During our next conference call, he asked me, "David, what should go in my email signature file?"

A-ha! Trick question. 

What followed was my mini-seminar, pocket rant and micro-manifesto on email signature file Do's and Don'ts. And we'll throw in a few examples of the good, the bad and the ugly to keep you entertained along the way.

After reading this post, you will be armed and dangerous in the email signature file combat zone. Suit up, soldier - we're going in HOT!

1. Don't NOT have one. An email signature file is FREE marketing. If you send 50 emails a day, that's 50 marketing opportunities wasted if your emails don't have a signature block. You wouldn't go out in public naked - so don't let your emails do it, either!

2. Don't make it about YOU. "Read my blog" - "Buy my book" - "Hire me" are all incredibly juvenile, self-centered, and (frankly) REPULSIVE ways to close an email. This approach is completely devoid of value for the reader - and you're actually REPELLING prospects because you smell desperate and needy.

3. DO include a Call-to-Action focused on VALUE. You do want people to take action - but you want to also give them a good "reason why." Here's an example from a signature block I've used successfully in the past. Pay attention to the "So What?" factor that gives people both the ACTION to take - and the VALUE/BENEFIT to THEM: 

_____________________________
David Newman :: Tel 610.716.5984
http://www.doitmarketing.com

President, National Speakers Association Philadelphia Chapter
National Speakers Association "Member of the Year" 2009

Three FREE resources you can grab right now:

1. Subscribe to get fast, brave, and smart marketing ideas: http://www.doitmarketing.com/blog

2. Follow me on Twitter to get cool micro-ideas to grow your business: http://twitter.com/dnewman

3. Let's connect on LinkedIn so you can tap into my 2,000+ connections:
http://www.linkedin.com/in/davidjnewman

4. DO include your phone number. It's a real basic point but you'd be amazed at how many business owners and entrepreneurs forget to include their phone number in their email signature block. This is becoming increasingly important as 40% of emails are now read on mobile devices, primarily smart phones. And some of your prospects, clients and colleagues simply PREFER the phone. So make it easy for them to reach you that way.

5. DO include a testimonial. Or three. You do great work, right? Your clients and customers love you, right? Why not PROVE that point with every email you send out? ESPECIALLY prospecting and new client outreach emails. My nickname for testimonials is "punching people in the face with proof." (My other violent metaphor is content marketing, which is "punching people in the face with value." Maybe I should've been a boxer.)

6. Don't feel limited by ONE signature file. Have 2-3 different versions ready to go based on who you're writing to, what product or service you're writing to them about, and how you'd like to frame your positioning. In my own business, there are two main types of clients I work with - speaking and seminar clients and marketing coaching/consulting clients. Thus I have a speaking signature file that includes my value prop tag line and 3 speaking client testimonials. And I also have a marketing coaching/consulting signature file with the same contact info but different value prop statement and an awesome testimonial from one of my consulting clients.

7. DO seduce - DON'T solicit. Here's what doesn't work in an email signature file (or anywhere else in your marketing) - brute force solicitation. "Buy my crap" is a pretty lousy marketing message. Rather, focus on seduction - pull rather than push. Two specific marketing recommendations to make you more seductive (in emails and everywhere else, too!) are: 

a. Offer value ("Here's a resource - idea - tool - article - recommendation")

b. Invite engagement ("What do you think?" "What's worked for you?" "How can I help?" "Let's discuss this soon...")

Soooo... (wait for it)... What do YOU think? What's worked for you? How can I help? Let's discuss... like right here in the COMMENTS section below!

Grab your FREE copy of the Social Media Traffic Boost Cheat Sheet!

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

Tags: marketing speaker, marketing professional services, email marketing, marketing coaching, small business coach, small business email, marketing ideas, marketing coach

Marketing Speaker: Why Your Inbound Leads Are a 911 Call

marketing speaker marketing coach doit marketing911 means emergency response.

The sooner, the better.

You get there quick or the patient dies. 

As a marketing speaker and marketing coach, I encourage my clients and seminar participants to UP the urgency of their marketing and sales response times. 

Why? 

Well... Do you know the lead follow-up time that maximizes your sales for online leads that come through your website or email? Or your leads/prospect inquiries that come in by phone?

Do you think it's: 

a. 48 hours

b. 24 hours

c. 8 hours

d. 1 hour

e. 15 minutes

f. Whenever we get around to it - they can wait

Research from MarketingProfs and Hubspot proves that the lead follow-up time that maximizes sales is e. within 15 minutes!

What does that mean to you, your marketing efforts, your sales team, and your own personal schedule as a business owner or entrepreneur?

Simple - when it comes to responding to leads, the mantra is "Now or never."

Bad news: Your leads won't wait - they're SEEKING a solution NOW. You are not the only service provider they are calling. Not by a long shot.

Good news: A lead converted to a prospect FAST (meaning you had a conversation within 15 minutes of first contact) is much more likely to stop looking. Once they connect with a real live human being who conveys the fact that they understand the situation AND they are in a position to help... the frenzied dialing and emailing stops. All the previous unanswered calls, emails, and web forms go by the wayside and YOU HAVE YOUR SHOT. 

So don't blow it. Don't be tempted to start waxing poetic about how great your product, your service, your program and your people are. STOP.

A conversation that is mostly listening on your end is much more likely to build trust and rapport on their end. 

But the point is speed. Why? Because responsiveness in the sales process equates to responsiveness in the business relationship.

The bottom line is that your leads CANNOT wait.

Your prospects won't wait.

Think of your own buying behavior. You leave a message - you keep dialing. Someone answers, and you're problem is 80% solved and it's THAT salesperson who gets the chance to win your business. 

The only exception to the 911 rule is a publicity lead. When a reporter calls, it's NOT a 911...

It's a FIVE ALARM fire in your pants.

So if 911 is emergency response, putting the fire out in your pants would be a critical right-now drop-what-you're doing this second response. Reporters' deadlines are expressed in hours, sometimes minutes. They have sources coming at them all day, every day. If a reporter wants to feature or include you in their story - RUN, don't walk to the nearest phone or internet connection and get them what they need. Otherwise, you're toast.

And you looked so good in those pants, too. A real shame.  

Remember - whether it's prospects calling you to do business or journalists responding to a press release or interview request, speed KILLS (the competition!)

Grab your FREE copy of the Strategic Marketing eBook.

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

Tags: marketing speaker, business coaching, public relations, marketing coach, small business marketing, small business marketing speaker, small business marketing coach, pr, business coach, lead generation

Business Coach: 50 Reasons People Should Buy from YOU

business coach business coaching marketing coachAs a business coach, I love tools, strategies, templates and exercises that help small business owners sell more, more easily and more often. 

14.jpg

After reading this post, YOU will be able to build yourself one of the most powerful sales tools I've ever seen. (And I've seen a LOT of marketing/sales tools in my 20+ years in business.) 

Because of my involvement in the National Speakers Association (NSA) and the Canadian Association of Professional Speakers (CAPS), I've been fortunate to develop personal friendships with some of the smartest and most successful business speakers, sales experts and marketing gurus in my field.

One of these folks is known as Canada's Sales Coach - his name is Tom Stoyan and he is also a member of the Speaker's Hall of Fame (HoF). When Tom and I were co-presenting at a convention almost three years ago, he kindly participated in a small part of my program and I participated in his. We thought we'd compare notes and both learn a thing or two.

Tom picked up some ideas around social media and inbound marketing and I picked up a Million Dollar Idea called the "Why People Buy from Me" worksheet.

It is a structured process that walks you through 5 key questions - which require 10 (ten!) answers to each, giving you an arsenal of 50 selling points. You can use these in your marketing materials, sales conversations, website copy, phone calls, emails, and anyplace else you need to PROVE to your buyers that buying from anyone else would be a HUGE mistake.

At the risk of being self-serving (get over it - it's an example, OK?) here is mine for the marketing coaching part of my business.

Note I cheated on Question #3 because I did this exercise from a personal perspective, not an overall company perspective. If you work for an organization larger than yourself, DO NOT SKIP Question #3. Seek help from your boss and co-workers to answer it - or call Tom Stoyan and he'll help you answer it as part of his program!

1. Why should I buy your product/service?

  1. Because you're terrible at marketing
  2. You don't make time for marketing
  3. You've read too many books yet implemented too few ideas
  4. Because without proactive marketing, you're the best kept secret at what you do
  5. Because you don't need marketing information - you need marketing implementation
  6. You don't know what you don't know about marketing your services
  7. You're tired of throwing money in a marketing black hole
  8. You want to regain control of your marketing and sales results
  9. You're tired of spinning your wheels and you're ready to commit to marketing success
  10. You realize that for every marketing dollar you spend, you should get at least $3 in return

2. Why should I buy from YOU?

  1. Because of my brilliant testimonials from some of the top entrepreneurs and consultants in the US
  2. Because I've been the talent, bought the talent, and sold the talent so I've sat on all three sides of the table!
  3. Because I give you the strategies, tactics, and guided implementation you need to generate results
  4. Because my materials, advice, articles, and presentations are splattered all over the web! (You've already heard of me so I must be doing something right - what if YOU could do the same in your prospect base?)
  5. Because I've been quoted or featured in the New York Times, Investors Business Daily, Fast Company, Selling Power, Sales & Marketing Management, Business 2.0 and Entrepreneur Magazine (with a picture!)
  6. Because I'm the author of 3 books on marketing and professional services, including The Manager's Pocket Guide to Using Consultants (HRD Press, 2007) Do It! Marketing (AMACOM, 2013) and 21 Secrets of Simple Marketing Success
  7. Because I've delivered over 600 presentations since 1992 and I've worked with 44 of the Fortune 500
  8. Because I have an application process that you must go through before we work together - I don't work with any warm body with a checkbook
  9. Because my programs are consistently among the highest rated at national conventions and association chapters nationwide
  10. Because I have over 40 video testimonials on YouTube so you can see I'm the "real deal"

3. Why should I buy from your company?

My company and me are one and the same. See reasons above.

4. Why should I buy your price?

  1. Because I have a 1000% guarantee as follows: "I'm better than anyone who's cheaper; and I'm cheaper than anyone who's better."
  2. Pay one price for unlimited coaching - I'm more concerned in getting you to your destination than running the meter.
  3. The fee is the fee - and if you're not making back 3-10x my fee after our work, one of us is not doing his job... and it's not usually me.
  4. Everything is too expensive until you want it* (*T. Stoyan, 2012)
  5. People won't spend $50 to fix a $5 problem. But they will spend $1 million to solve a $10 million problem
  6. If you're not comfortable spending big money with me, why would you expect your prospects to spend big money with you?
  7. If you ask anyone I've worked with, 90% of them will tell you that working with me was some of the smartest money they ever spent. The other 10% didn't do the work. 
  8. You shouldn't work with me if marketing and growing your business is not a serious priority for you
  9. You shouldn't work with me if your business is struggling - get sales coaching first (I'm serious!)
  10. You can spend less and you'll get less - and you can also spend more and you'll still get less. I over-deliver like crazy (see testimonials) because once you're "in" with me, I have nothing more to sell you and we can get to work!

5. Why should I buy NOW? ("Now is a relative term" -- T. Stoyan, 2012)

  1. Because it's rare that I have openings in my client roster - you can get in now or typically wait 3-6 months.
  2. Because the longer you delay getting your marketing house in order, the longer you'll be in a state of confusion, inaction, and overwhelm
  3. Because "waiting til my business picks up" to invest in marketing is like saying "I'm sick as a dog but I'll wait til I feel better to go to the doctor." It's never going to happen
  4. I've never seen a marketing plan that starts with "Generate enough sales to afford marketing plan"
  5. Maybe you should never buy - and you might not qualify to work with me.
  6. What would it be like if your next year's revenues were much like your last year's? If you're OK with that, there's probably no reason for us to work together.
  7. Are you sure you have a marketing problem and not a sales problem? Maybe Stoyan is a better fit for you. Would you like his number?
  8. Because the money you're NOT making week after week, month after month, is a larger number than the money you'd be investing to restore your revenues to where you'd like them to be
  9. Because you want to stop the "feast or famine" revenue cycle and get a proactive handle on your marketing process before you hit your next dip
  10. Because someone you know and respect recommended we chat and I'm the answer to your prayers. (In addition to... I'm one of the most humble people you know!)

See? I told you it was self-serving.

Until now.

Because NOW - it is YOUR turn. Here is your assignment:

1. Why should I buy your product/service?   
2. Why should I buy from YOU?
3. Why should I buy from your company? 
4. Why should I buy your price?
5. Why should I buy NOW? ("Now is a relative term" -- T. Stoyan, 2012)
Grab your FREE copy of the Strategic Marketing eBook.

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!


Tags: business coaching, professional services marketing, trusted advisor marketing, marketing professional services firms, marketing coaching, marketing coach, small business marketing speaker, sales and marketing, small business marketing coach, business coach

Business Coach: Why You DON'T Want to Be in the Book

In my role as a business coach, my clients often ask me if they should spend the time and money to be listed in this directory or that trade show book or some magazine's "Marketplace" section. 

Here's the answer for YOU and YOUR business if you've ever wondered the same thing. 

But first, remember the Yellow Pages?

Their old tagline was "Let Your Fingers Do the Walking."

It was more convenient - in the 1960's and 1970's - to use the Yellow Pages and your rotary phone to find out what you needed to know about local businesses than to literally walk from store to store or office to office.

Check out this sign and you'll see where this tale starts to unravel: 

business coach business coaching

Photo credit: Rolando Pujol

Yes, you can find Tony's One Hour Cleaners in the Yellow Pages. 

Along with Sam's One Hour Cleaners, Jiffy Dry Cleaning, and dozens of other competitors all over town. This was great for consumers up until about 1992 when the web took over much of this same functionality (and multiplied its marketing power by about 1000-fold.)

And it's pretty dumb for business owners today. 

Why? Because the moment you're "in the book" - you're a commodity. 

You are ACTIVELY inviting your prospects, customers, clients and influencers to comparison-shop your ad vs. their ad. Your listing vs. their listing. Your trade show booth vs. their trade show booth. 

And don't even get me started on trade show exhibiting. Unless you're in the top 5% of folks who TRULY know what they're doing, exhibiting at a trade show is nothing more than endless days of exhaustion, massive expense and being proactively ignored by people walking rapidly to the back of the exhibit center to get their bagel while working insanely hard to avoid eye contact with you and your staff at all costs. 

As I share in my small business marketing seminars, we're living in an ATTENTION economy. Meaning, first you must earn your prospect's attention. And only then do you get the chance to earn their money.

And these days, it's damn difficult to earn anyone's attention with a BIGGER ad, a BOLDER directory listing, or a SPLASHIER banner. 

Nobody cares. Truly. So give it up.

The expiration date on that strategy has come and gone like a bucket of old yogurt.

Today, you can save all that money and put it toward creating resources, tools and content that your target market will VALUE, will KEEP and will SHARE. 

Am I nuts? Is directory advertising still working for YOU? 


Grab your FREE copy of the Ultimate Resource List!

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

Tags: marketing speaker, business coaching, small business advertising, marketing professional services, marketing coach, small business marketing, small business marketing speaker, small business marketing coach, business coach

Business Coach: 7 Keys to Help You Focus on Strategy Not Tactics

business coach business coaching strategy beats tacticsAs a business coach, I've observed time and time again the tendency that strategic business owners are focused. And tactical business owners are scattered. 

If you want lasting and profitable business success, the key is to marry a small number of highly focused strategies with a variety of tightly aligned marketing and sales and operational tactics. Here are 7 keys to help you get started. 

Please use the COMMENTS area below to answer some of these questions or to share your own advice, insights and recommendations. 

1. Tactics are easy - and it's tempting to confuse executing tactics with moving your business forward. Ain't always the case though, is it?

2. Strategy is the WHY TO and tactics are the HOW TO. If you stop focusing on your "WHY" even for a short time, you'll fall into the trap of getting really good at creating and selling projects/services that you don't want to be doing. How are you trapping yourself with off-strategy successes?

3. It feels good to execute tactics - and it feels hard to create strategies. This is because you have to come face to face with the time-space continuum. You can't execute everything you want to do all at once. And you probably shouldn't try. How have you subconsciously let yourself be overwhelmed with not enough strategy but too many tactics?

4. Tactics pile up - there is always more to do. Strategy is a limiting factor. Strategy shows you what you should NOT be building, selling, and offering. Strategy serves your business as a filter. With no strategy, every tactic looks reasonable. How have you buried yourself in tactics while starving yourself of strategy?

5. Business owners and entrepreneurs LOVE talking to each other about tactics. What's worked? What hasn't? What's next? They rarely talk strategy. They rarely talk about things they want to stop doing. What questions could you ask your colleagues to find out what they have pared down and eliminated to help them increase their strategic focus?  

6. We're too busy for strategy. Really? How about escaping to a coffee shop for a morning with a notebook and a set of colored Sharpies to have a strategic meeting with yourself? In less than two hours, you can do a data dump, a project review, a client review, an "ideal business model" exercise and create several lists such as "Low-payoff activities that take too much of my time" and "High payoff activities that I need to create more time for." Take your notes back to the office, summarize and categorize them, and begin to put them into action. When's the last time you had a strategic meeting with yourself?

7. Email is not a strategy. Email is not a tactic. And email is not a high-payoff activity. Yes, you might get a few client emails a day. Or customer service emails. Or a handful of leads. Other than that, email is a deadly distraction. So stop. Make a sign over your desk where you can see it from your computer that says, "EMAIL IS NOT MY JOB." How has email stolen your strategic focus lately?

Grab your FREE copy of the Strategic Marketing eBook

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

 

 

Tags: marketing speaker, business coaching, marketing professional services, marketing professional services firms, business coach

Marketing Concept: You're Competing with Idiots - and They're Winning

Here's the problem for you:marketing speaker marketing coach you're competing with idiots

  • you have integrity
  • you have smarts
  • you have standards
  • you have ethics
  • you have conscientiousness
  • you have detail orientation
  • you have an innate desire to only deliver your best work

Why is any of this a problem? 

Because you're competing with idiots who have no hesitation to: 

  • charge more (way more in some cases)
  • deliver less (way less in MOST cases)
  • shoot faster
  • shoot more often
  • brag and boast with nothing but hot air and smoke
  • overpromise and package their offerings with more sizzle
  • underdeliver but become brilliant at evasion and deceit
  • game the system to win meaningless awards, garner inflated reviews, and continue to deceive the world that they are better than you.

Truth: they're not better than you at all. Not for a second.

But here's the rub: perception is reality.

Let me repeat that: perception IS reality.

You're fighting the wrong war.

  • You're trying to win the wrong game
  • You are who Google says you are
  • Your clients see what your LinkedIn recommendations tell them to look for

You are really fighting a two-front war:

1. Managing the perceptions of you and your firm

2. Managing the reality of you and your firm

The fakers are better at FAKING it.

So you better be better at DELIVERING it.

For real. Every minute of every day.

If perception is reality, then the sooner you get busy changing your perception, the sooner your prospects and clients will appreciate your reality.

Keep it real, people.   

Tags: marketing speaker, marketing concept, marketing professional services, professional services marketing, trusted advisor marketing, marketing professional services firms, marketing coach, small business marketing, small business marketing speaker

How to Increase Traffic, Leads and Blog Readers with LinkedIn

marketing speaker marketing coach using linkedin to generate leads

Just posted this 4-minute video on how you can increase your website traffic, leads and blog readership using LinkedIn Groups.

NOTE: You may want to hit the "Full screen" view in the bottom right corner to enhance your viewing experience!

Please leave a COMMENT below about your own advice on using this technique - and your success stories in doing so!

Tags: marketing speaker, marketing success, marketing ideas, marketing coach, motivational speaker marketing, marketing for consultants, marketing tip, social media marketing

Marketing Coach: Chasing Chum Makes You a Chump

marketing speaker marketing coach chumIt's amazing to me how many professionals fall right into the marketing trap of overt self-promotion, pathetic begging, and self-commoditization. 

What am I talking about? 

I belong to several online forums, special interest sites and private message boards for organizations like the National Speakers Association and Vistage International, the world's largest CEO organization. 

At least weekly, there are requests for referrals to various types of speakers, consultants, coaches and training firms.

And sure as the sun goes around the moon, there are desperate goofballs who emerge from the murkiness and respond to these like hungry sharks chasing chum in bloody waters. Instead of positioning themselves as experts and giving the REFERRALS as asked, they see these as opportunities to play their favorite game of "Pick me! Pick me!"

Here is a recent example: 

===

I'm working with a client who needs a keynoter on growth (franchise-related, if possible). Can anyone recommend a fantastic and engaging executive-level speaker on this topic?

===

Response 1: I am a professional speaker with topics from communication, diversity & personal & business growth. My firm has grown 15% in the last year, so I have some insights into the topic. [Excerpted]

Response 2: We work extensively with franchise organizations on business growth, strategy, and marketing. I'd be happy to explore whether the vast body of knowledge we have about franchise growth in our industry might be adapted to your client. [Excerpted]

Response 3: I'm a former VP with Hilton Worldwide. Specifically for the Homewood Suites by Hilton brand. I played an integral role in helping double the Brand's size - from 75 properties to 150 - in a four year period. Not sure if the hospitality industry would be an optimal choice for your client, nonetheless I'd be happy to hear more about your client's needs to see if there's a fit. [Excerpted]

Response 4: There is a fantastic niche bureau in the franchise world run by my pal Katrina Mitchell - some of these folks are extremely well-versed in the franchise world: http://www.franchisespeakers.com/ Also T. Scott Gross would be a home run for this type of group as well - which is why he's among the folks Katrina works with!!

Response 5: I'm both a speaker and a retail franchise owner, so I may be a good fit if they are still looking. I'm a leadership keynoter who focuses on building trust in teams. I also own two franchises, and am in the process of expanding into a third. View my profile for more info if I can help.

===

I'll stop there only because to quote more of these people would make me nauseated. 

Lesson: There was only ONE "trusted advisor" answer in the whole bunch. Can you see which one it was? It was the one that gave the requester what she WANTED - namely, a REFERRAL and not a self-serving sales pitch. 

The definition of a trusted advisor is a professional who puts their client's interests before his or her own.

The folks who respond like #1, 2, 3, and 5 position themselves as PEDDLERS, not PARTNERS. 

Remember: Chasing Chum Makes You a Chump

Don't do it.

What's a smarter approach? There are three:

1. Ask one of your clients for whom you have done similar work to visit that forum and post an honest recommendation of your work. A third-party endorsement means a TON more than a self-serving sales pitch.

2. Take the conversation offline. Connect the referral requester with the person you'd like to refer (or if we're back to promoting yourself, then simply connect your past client with the requester's contact details and ask them to get in touch directly.)

3. Trade referrals and endorsements. This is one of my favorites - smarter than self-promotion and easier than connecting back with previous clients. Establish a trusted circle of 5-7 experts, consultants or professional services providers whose work you believe in and would gladly put your reputation behind. Offer to tee each other up regularly for opportunities like the one above. 

in my circle, for example, I have: 

  • A women's leadership guru whose message focuses on women's sanity, confidence and fun
  • A NY Times bestselling healthcare author and Hall of Fame speaker
  • One of the nation's top experts on building sales culture
  • A top-notch trainer on presentation skills (virtual and in-person)
  • One of the funniest motivational humor speakers on the planet
  • A networking and referral marketing expert in financial services
  • A small business leadership expert, bestselling author and Hurricane Katrina survivor

Stop chasing chum and you'll stop looking like a chump.

Question: Who is in YOUR referral circle? Get busy and create yours today!

Please use the COMMENTS area below to share your referral and lead sharing advice, success stories and feedback.

marketing speaker marketing coach referrals

Tags: marketing speaker, marketing concept, marketing professional services, trusted advisor marketing, marketing professional services firms, marketing coach, small business marketing, marketing tip, sales and marketing, referral marketing, referrals

Professional Services Marketing: How to Profit from 3PR

professional services marketing 3 prsmIndependent research with over 700 professional services firms proves that the #1 source of business is “Making warm calls to existing clients” – no surprise there.

But the #1 source for generating NEW clients is “Speaking at conferences, seminars and trade shows.” (Wellesley Hills Group, Trends in Professional Services Lead Generation Report)

So if you want to win NEW business from NEW clients, speaking is your most direct path to that goal.

Yet if yours is like the majority of firms, you haven’t yet cracked the code on how to put all the pieces together to make speaking pay off for YOUR partners, YOUR executives and YOUR team to consistently attract YOUR best prospects and clients.

By the time you're done reading this post, you will understand how to unleash the power of 3PR in your firm's business development efforts, including the #1 strategy - speaking.

Question: As a professional services firm principal, managing director, CEO, partner, or practice leader... Is this you?

  • "We often get beat up on price because we have no credibility with prospects who've never heard of us before"
  • "I'm constantly asked for new marketing tools, brochures and presentations but nothing seems to help"
  • "How do I know which marketing strategies and tools will help us close more sales?"
  • "There has to be a more systematic way we can market our services"
  • "There are so many new ways to reach buyers these days; should we be using social media, blogs, podcasts, video? And do any of those even work in our industry?"

If any of the above statements sound familiar then it makes sense for you to explore the power of 3PR -- Personalized Professional Public Relations. 

3PR is a combination of strategies, tactics and tools designed to help you and your professional services firm accomplish one or more of these seven key business objectives:

  1. New Lead Generation
  2. Building Credibility and Brand Preference
  3. Connecting with Media & Industry Analysts
  4. Opportunities to Engage Your Top Talent
  5. Management Development
  6. Thought-Leading Content Creation
  7. Contribution to Your Professional Community

Let's unpack specifically what we mean by 3PR - Personalized Professional Public Relations: 

  • Personalized: Your firm is made up of individuals. Each member of your team has specific strengths, capabilities, preferences and personalities that can be leveraged in marketing, positioning, and amplifying the messages your firm wants to impress on your prospects, your clients and your influencers in your target markets.
  • Professional: 3PR has one goal - professional exposure for your firm's expertise, products, services, and value proposition. Many professional services firm partners and practice leaders shy away from the spotlight of 3PR saying, "It's not about me." While this is true, it certainly IS about YOU providing value, expertise and guidance to help your target market succeed. 
  • Public: Your team may be top-notch with proven expertise that generates amazing results for your clients. However, if you don't make your expertise public, you will suffer what many small and midsized firm principals describe in frustration as "Best Kept Secret Syndrome." 3PR puts your expertise in front of prospects -- exactly where it belongs if you want to generate new business more easily and more often.
  • Relations: Stop thinking in terms of "closing the sale" and focus rather on building relationships with your audiences, readers, followers and fans. The content that you share in a typical 3PR campaign is useful, valuable, actionable, specific and insightful. Do this consistently and you'll build trust, likeability and a reputation for excellence. So when a need arises, you and your firm will be on speed dial and your prospects will consider it a serious mistake to hire anyone else. 
The three pillars of a typical 3PR campaign: 
  1. Speaking: Targeting profit-rich speaking engagements in front of audiences composed of high-probability prospects. Then developing a "marketing magnet" presentation that will engage, attract and convert prospects to take the next step in your new client acquisition process. 
  2. Writing: Articles, white papers, special reports, blogs, tip sheets - anything that your prospects will find valuable and relevant. You and your firm need to become known for creating and sharing a consistent stream of high-quality information that solves your prospect's problems. Yes, even before they hire you! (Note: Traditional PR - placing articles in hardcopy and digital venues that your prospects read and respect - although possibly important for your firm - is generally icing on the cake since the web has made ALL of us into publishers.)  
  3. Social media: Social media platforms like Twitter and LinkedIn now generate up to 40% of website traffic for successful professional services firms. If you and your firm are not taking advantage of these social media platforms to offer value and invite engagement with your target market, you are missing a significant opportunity to generate new leads and stimulate meaningful prospect conversations.   

The overall impact of a 3PR campaign can be boiled down to one word: Expertizing.

Expertizing is the cumulative effect of your speaking, writing and social media efforts. Taken to the extreme, it might even result in your writing a non-fiction business book to position you and your firm as thought-leaders.

It includes the ability of SEVERAL of your firm's principals and executives to clearly and confidently deliver a kickass presentation at trade shows, conferences and industry events.

And it includes positioning your firm's key leaders as experts via your website, videos, media kits, social media presence, articles in trade publications, regular blogging and perhaps even establishing an internal speaker's bureau function to more efficiently pursue, track and land speaking engagements for your key executives in front of audiences that matter. 

So the question is... How successful are you at these 3PR strategies to drive your firm's credibility, visibility and revenue? 

And do you do it "once in a while" with mixed results or "in between projects" when you have some staff utilization cycles to fill?

If your firm is already consistently doing a great job - welcome to the 1% club. If not, we should talk. Call me at (610) 716-5984 or drop me an email (david@doitmarketing.com) and let's have a conversation about how you can LEVERAGE the power of 3PR to generate MORE Leads, BETTER Prospects and BIGGER Revenues for your professional services firm. 

p.s. If you prefer to check out how you're doing right now - take our FREE "Thought Leadership Platform" Assessment by clicking on the button below: 

marketing for professional services firms assessment

Tags: consulting firm marketing, marketing professional services, professional services marketing, marketing professional services firms, public relations, motivational speaker marketing, marketing for consultants, doit marketing, social media marketing, inbound marketing

Marketing Coach: Live Out of Your Calendar NOT Your Inbox

marketing speaker marketing coach emailHad a high-output day today after hearing my friend, personal productivity and goal achievement expert Michael Gidlewski present a seminar yesterday.

By the time you're done reading this post, you will get the secrets to create your OWN high-payoff productivity burst any time you wish.

But it takes more than wishing - it takes resolve and action. 

One hint - It is simple but not easy. 

Back to today. What made it so special? Imagine having a day where...

  • You get IMPORTANT stuff done
  • You have more FOCUS 
  • You FEEL better about what you accomplished
  • And you accomplish more of what really matters to you and your business

In fact, it's very possible I accomplished more today (Friday) than in the four prior days this week combined. 

After Michael's executive workshop, I got a better handle on what my key high-payoff activities TRULY were. I then put them on my calendar in specific time slots. And the screen that was under my nose all day was my CALENDAR, not my email INBOX.

Quick tips for you: 

1. Plan your day - what MUST get done and WHEN?

2. Chunk your day down into blocks and assign specific tasks to those blocks - Phone calls, emails, client tasks, whatever it is YOU want to do that will move you closer to your GOALS.

3. Keep that damn calendar under your nose. All day. Make it your default screen. Hide, minimize or (gasp) close your email until "check email" pops up on your calendar.

4. Make note of COMPLETING your high-payoff activities. Check them off your task list or change their color on your calendar so you have a visual roadmap of achievement for your day. 

So what's the big deal? What did I get done? 

  • Coaching call with one of my awesome clients in Canada
  • Answered LinkedIn request for conversation with new prospect **
  • Followed up with FIVE key prospects who were in various stages of follow-up mode by sending high-value article on referrals
  • Wrote this blog post
  • Connected with my 2 co-presenters for the Magnetic Marketing Seminar (if you're near Philadelphia, you're invited - it's FREE.)
  • Followed up with an editor of a financial publication about doing a podcast and speaking at several of their banking conferences over the coming year. 
  • Took care of some financial nonsense which I've been procrastinating on for 2 weeks. (I hate that stuff, thus keeping my bookkeeper and my accountant profitably busy!)
  • Made one important prospecting phone call (the only thing I hate more than financial detail work is using the phone.)
  • Connected with my Vistage Chair to ask him an important favor. 
  • Got a solid No from a prospect on the phone and ended the prospecting/sales process with her on a strong positive note. (Did I mention how much I hate the damn phone? Gotta use it, though...) 

All together, I had EIGHT high-payoff activities on my calendar and knocked all of them out before 3pm. Changed their colors, made follow-up notes, and felt great about the results of the day.  

** NOTE: You may have noticed that my second item was to respond to a LinkedIn request that came in via email. The reason I was able to do that was because of point #5 in this post - I did a "Money Pass" through my email inbox and the new prospect inquiry from LinkedIn QUALIFIED as a high-payoff activity so I proactively added it to my day in real-time. 

The short lesson is: Live Out of Your Calendar and NOT Out of Your Inbox!!

p.s. For a smart support system and specific tools on HOW to do precisely that, check out my pal Marsha Egan's awesome program called INBOX DETOX

 
marketing speaker marketing coach motivational speaker philadelphia pap.p.s. If you'd like some personalized help - and your very own customized marketing and sales toolkit PLUS an easy-to-implement speaking-driven game plan for 90 days, book your free speaker strategy session here.
 
===

Tags: professional services marketing, small business marketing expert, small business coach, small business email, professional speaker marketing, success tips, small business marketing