Do It! Marketing Blog: Marketing for Smart People™

Every small business has a brand, whether they know it or not. That branding occurs in the minds of your customers, prospects, employees, stakeholders, and community at large. One mistake that’s fairly common in small business is letting the marketplace determine your company’s positioning.

You need to take control of your brand and position yourself in the marketplace. It is your job to shape and fashion the perception that prospects have of you and your firm. If you assume that “everyone knows what our company does,” you're in trouble – big trouble. It is your job to determine, define, brand, present, and then control the way your business is perceived.

Here are a few basic, but very important, elements in controlling perception: What's the message (written and unwritten) conveyed by your business cards, your emails, and your brochures?

Imagine a motivational speaker whose email address ends in @aol.com or a management consultant who hands you a homemade business card with inkjet streaks and those little fringly perforated edges? Not exactly a confidence-builder, right? 

Remember, people want to do business with professional, hassle-free, customer-centric businesses. The image you convey determines how prospects think of you.

When it comes to specific products and services, do you offer options and different levels of service, or a take-it-or-leave-it deal?

More importantly, do you talk about your company and what the company does (inputs) or do you focus on overt benefits to your customers and successful outcomes (results)?

If the client's bottom-line results are not foremost in your discussions, why should customers choose to work with your company? (Hint: work to develop a simple 1-page sales tool for each of your products and services where client results and outcomes – in dollars and cents – are always on page 1!)

How to collect even higher speaking fees by creating alliances with sponsors…

Can you believe that a perfectly simple, marvelous, easy-to- implement marketing idea can be largely ignored by the community of professional speakers?

Can you imagine having an organization with deep pockets of cash promoting your programs at their expense, building your name and fame in markets you want to penetrate?

Can you picture this cash-rich sponsor sending along a logistics person - on the speaking tour they’ve set up for you (Be still, my beating heart!) - to handle all the physical details like room set-up for you.

And, of course, you may as well fantasize your sponsor then doing all the advance publicity to be sure you address a packed house. Well, hold on to your hat because all the above is true. It’s real. It’s happening now for 2 speakers. They are-in alphabetical order-Michael Chatman and Barb Schwarz, CSP. This article is due to their generously revealing how they do it.

What is a sponsor:
A Sponsor is a group, a company, any cash-generating, profit- making entity that can benefit from exposure to your target market. Sponsors need you because they want to market to the same folks you target.

When you work together you create a triple win. The third winner is your target market.

If your target market is schools and their students, logical sponsors include retailers, wholesalers, manufacturers. They get their name and logo on your handouts. They get great PR. They are the good guys. Remember the firms that place soft drink, snack and candy machines in the schools, suppliers of uniforms for school athletic teams. Purveyors of the foods served in the school cafeteria.

I share these insights anecdotally. I do not pretend to have access to any wisdom beyond my own experience. What I say here is true for me. You alone can decide whether it is true for you. And this may not be all there is. It’s simply what I get here and now:

Photographers who do class pictures, school ring vendors. Every entity that makes money from providing equipment, supplies, consumables to the school. If you address sales professionals, cellular phone companies, computer companies, vendors of everything salespeople buy are potential sponsors.

If you speak to real estate agents, title companies, escrow companies, mortgage companies, etc., are appropriate sponsors.

In any industry or trade group that buys from a group of vendors, any member of that group-including vendors presently frozen out by trade custom or long-time habits-is a prospective sponsor of your programs.

Your sponsor, or sponsors, use funds from their advertising or promotion budgets, funds already committed to be spent somewhere, to advertise and promote attendance at your programs.

How do sponsors benefit from promoting you:
Exposure of their products and their company before the program starts through the publicity created by any of the interested parties.

Sponsor can do a Pre-program presentation. You can sometimes, depending on the venue, give Sponsor table top display space in the back of the room. Sometimes you can arrange for sponsor to have a booth. Sponsor name and logo may go on all printed materials, including any tickets, book covers, albums, bumper stickers, your letterhead.

In media interviews you always mention sponsor’s name. Sponsor’s representatives can sit down in front and you can introduce them during program. Sponsor’s customer goodwill and loyalty is enhanced. Sponsor may get more direct business because they sponsored you.

Is there to be signage at this program? Arrange that each sponsor have the exclusive sign for their type product. If sponsor markets a soft drink and refreshments are to be served, you arrange that sponsor is to have exclusive pourage rights with no other soft drink to be made available.

There may be $ generated from your product sales-and you need to agree up front whether you keep all this or whether you revenue-share with sponsor. You can create a database of attendees or of key influencers for later follow-up.

My advice for both emerging and experienced professional speakers is to "invest in the relationship" with meeting planners and conference producers. What do I mean by that and why is it important for your success?

Invest in the relationship with meeting planners means it’s not always about the money. Most good conference producers and meeting planners consider themselves in the speaker marketing business, the speaker visibility business, the speaker credibility business. When I spent a year working "on the other side of the desk," I was thrilled to work with some incredibly accomplished and successful speakers – CSP’s, CPAE’s – because they SAW that fact.

The company I worked with had 350,000 subscribers and sent out over 10 million emails a month. If you were one of my speakers, that’s the scope and scale of reach you got from us. Your topic, your credentials, your website. 700,000 eyeballs. Do the math. (And see my note at the end of this post if you'd like to get in on this yourself!)

Today, as a speaker marketing coach, many of my professional speaker clients ask me "How do I establish visibility and credibility with my target market?" THIS is precisely one of the best ways!!

Don’t get me wrong – our speakers got paid – but it was a lot less than you might get for a corporate keynote. I know that and you know that. Put your ego in the back seat for a minute. Be willing to invest in the relationship Because if you do a great job the first time, meeting planners and association executives are often in a position to…

a. Raise your base fee

b. Revenue share with you

c. Publish your articles in hardcopy publications, websites, and blogs

d. Publish and distribute your manuals, training guides and e-learning tools

e. Promote you any way they can

For example, I had speakers start doing audio conferences for $500, and then gradually, as the relationship evolved, move up to getting over $40,000 in royalties and revenue share in a single year from our various projects together. On the other hand, if as speakers we ask for all that up front, we won’t get it.

My advice to you at the beginning of any relationship with a meeting planner or event producer is Recognize the marketing/PR value, and let the relationship develop. To adapt a favorite saying, “Do what their audience loves and the money will follow.”

NOTE: You can find a whole lot more of these "information publishing companies" that produce audio conferences, webinars, live events, and niche hardcopy and online newsletters by visiting their professional association, the Specialty Information Publishers Association (SIPA). Perhaps one or more of these companies would make the perfect partner for YOU to expand your thought leadership platform - and get known, get booked, and get slightly famous!

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If you're an emerging or established professional speaker and it's time raise your marketing game, it's not too late to join the Speaker Profit Blueprint program...  everything has been recorded and transcribed for you and our live sessions continue through May 4, 2010. Contact me to see if joining this program might be a fit for your speaking/consulting/coaching business and your specific goals.

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As you know, the LAST thing I ever want to be called is a "social media expert" or social media marketing coach. Yech. That ain't what I do and it aint' who I am. Ain't. Ain't. Ain't. 

There, that feels better... now what I AM is a social media enthusiast. I love it and I think it's a great tool to add to your internet marketing game plan.

Is it perfect for everyone? No.

Is it useful for some? Yes.

Is it vital for a few? Certainly.

So... to help you ramp up the effectiveness of your social media efforts, you need to know what to say and how to say it.

And most outreach "templates" that these social media tools offer you are pretty weak. Things like the standard LinkedIn connection invite, the Facebook friend connection, and others. No worries, you're about to get hooked up.

LinkedIn:

Quick Marketing 101 review - Do people care about YOU or do they care about themselves? Yes - that's right! 5 points. They don't give a rat's tushie about you and they care 100% about themselves.

Now look at the standard LinkedIn connection invite:

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I'd like to add you to my professional network on LinkedIn.

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Hmmmm... how do you feel about being "added"? And who cares about "my professional network"? This is all wrong.

Here's your new template - notice the switch in focus and benefit. Plus I added a new line with even more value. Finally, I prevented someone from clicking the "I don't know them" button which LinkedIn penalizes you for:

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I'd like to put my professional network on LinkedIn at your disposal. After we connect, if there's someone to whom you'd like a personal introduction, just let me know.

If you prefer not to connect at this time, please archive this message now. Thanks in advance.

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Facebook:

You can't really go wrong here but I still have a useful connection "script" for you.

Let's say you notice that through your Facebook "Suggestions" (currently on the right side of your home page immediately below the section labelled "Requests"), there are people listed with labels like "37 mutual friends," "51 mutual friends" and so on. 

You can connect with these folks, but chances are excellent that they might not know you from Adam - or Eve. Thus, you need a fun, approachable, and appealing script to drop in when you want to click on them to connect.  After you click "Add as Friend" you'll want to click the link in the dialog box that says "Add a personal message" and type:

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Vanessa - Wow! We have 37 mutual friends. We GOTTA connect simply so we can talk about all these people!

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Twitter:

First rule, don't use automatic Direct Messaging (DM). People hate 'em. I hate 'em. Most savvy Twitter users hate 'em too.

They're used by spammers, affiliate marketers, and MLM salespeople. Just awful.

Not sure how to set that up? Good. You don't need to know. Didn't I just specifically ask you NOT to do it? No matter how "cool, valuable, friendly" you think they are - DON'T do it.

This next bit isn't a script, it's more of a practice. It's called ENGAGEMENT. Rather than simply pumping out clever tweets and retweeting others, build relationships. My formula for social media success (as a social media enthusiast, remember!) is the 3 R's formula:

Resources - Yes, certainly share your blog posts, your micro-ideas, and retweets of cool links and thoughts from others. Your first week on Twitter, this is fine if it's all you do. The second week, though, you better get busy with...

Relationships - Build relationships with other users you follow, admire, or resonate with. Use public @ messages or private DMs to connect with them, comment on their latest contributions, or thank them for an idea. Be detailed - so don't just tweet "@dnewman Hey - Cool!" Instead tweet this: "@dnewman David, awesome ideas on your blog about those social media scripts. Thanks!!!"

Reciprocity - Once you get the Twitter thing going, you've built some good relationships and you're seen as a valuable resource and contributor, it's only natural that people will start to promote you with some reciprocal love. They'll respond to your ideas, they'll Retweet you, they'll promote you in their #followfriday recommendations, and they'll scratch your back as you scratch theirs. 

Your Email Signature:

This is where I see all kinds of stupid stuff. For example:

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Joe Shmoe
Profession - Email - Phone
Feel free to subscribe to my newsletter / read my blog / check out my articles - Web link
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What's wrong with this signature file? 2 little letters - MY. MY. MY. Remember marketing 101, nobody gives a hoot about YOU. 

Consider my new signature file - and one that you should feel free to copy, emulate, or steal:

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_____________________________
David Newman :: Tel 610.716.5984
Helping professional services firms do a better job of marketing themselves
to get MORE leads, BETTER prospects and BIGGER sales

Three resources you can grab right now:

1. Fat-free marketing ideas for the brave, fast, and smart:
http://www.doitmarketing.com/blog

2. Follow me on Twitter to get cool micro-ideas to grow your business:
http://twitter.com/dnewman

3. Connect with me on LinkedIn so you can tap into my 1600+ connections:
http://www.linkedin.com/in/davidjnewman

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

As a marketing speaker and marketing coach, I'm often asked for "key nuggets" for small business marketing success. Here's a short list for your consideration...

Rather than blather on in a long-winded marketing coaching session, here it is in bullet format. Quick. Simple. Just not easy!

Small Business Marketing 10 Commandments of Success

I. Take Responsibility
II. Raise the Bar
III. Dream Big
IV. Develop the Action Habit
V. Visualize your Success
VI. Associate with Winners
VII. Give Something Back
VIII. Embrace and be Flexible to Change
IX. Learn to Love the Process
X. Have Faith and be Patient

With so many other conferences being cancelled, cuts in travel budgets and staff reductions, we must do what is best for our institutions during this period where generating revenue and reduction in spending has become a top priority. We apologize for the inconvenience and will be keeping the AMMC ( http://artmuseummembership.org/ ) website live with updates on next steps.

We will also be posting the program, with the speaker's information, so that you can contact the person directly with your questions. We will continue to think of other ideas on how the website can be utilized.

Thank you!

The AMMC Advisory Committee
http://artmuseummembership.org/
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My take on this -- please re-read this sentence and look at the crazy backwards logic of it: we must do what is best for our institutions during this period where generating revenue and reduction in spending has become a top priority.

Hellloooooooo.... Isn't that THE #1 reason to have the conference - to HELP your members "generate revenue and reduce spending" while increasing ROI, serving THEIR customers better, and innovating with agility and new skills to combat the outside conditions that no one can control?

This is scary thinking, folks... I'm fully aware of economic reality, but this pretzel logic just makes me want to shout from the rooftops -- YOU NEED MEETINGS NOW MORE THAN EVER!!!!!

Good luck trying to figure out where to go from here ON YOUR OWN.

-- David