Do It! Marketing Blog: Marketing for Smart People™

For a very long time, you couldn’t sit through any marketing seminar or sales training without some moron blathering on about the radio station WIIFM - “What’s In It For Me?” as if this was cutting edge information that you had never heard before.

Well, we’re changing the station, folks… because the only radio station your prospects care about today is WNOR:

• Wants

• Needs

• Outcomes

• Results

Let’s dig into each one of these individually so that YOU can begin broadcasting your marketing and sales messages on this channel to get more leads, attract better prospects, and close bigger sales.

Wants. Wants are desires. These are aspirational, positive things that your prospect is attracted to. Examples include more time, more money, more hair, more sex, more happiness, more cupcakes… you get the idea. In order to enter the conversation already happening in your prospect’s mind, it is vitally important that you speak prospect language about prospect wants. NOT industry jargon. NOT marketing-speak. Plain English. Put another way: this is where your prospects want to go.

Needs. Needs are problems and challenges that your prospect is looking to solve. Needs are generally articulated as pains, hassles, heartaches, headaches, and gaps. When there is a need, it is calling out for something. A fix, a missing puzzle piece, or a solution. Put another way, these are your prospects’ obstacles and roadblocks that need to be removed in order for them to achieve their wants.

Outcomes. Outcomes live on the other side of your prospect buying your product or service. Once they buy, use, install, or consume what you’re selling, their condition improves. Outcome statements are phrased in terms of boosting the positive (teamwork, innovation, productivity, profitability, etc) and reducing the negative (complaints, defects, returns, injuries, wasted time, wasted money, inefficiencies, etc.)

Results. Results are the emotional benefits of achieving the outcomes. Another way to put this is that results are the “ultimate destination” or payoff that stems from the outcomes. The pivotal phrases you can use to frame results are: “so that you feel...” - “so you restore...” “so you regain...” - “so you can relax about…”

Here’s a complete example from my work with small business owners and independent professionals who want to grow their business.

Use this as a "fill-in-the-blank" model - Remove MY language and plug in YOUR language that corresponds to YOUR specific product/service/value in ways that YOUR prospects will recognize, respect, and resonate with.

Wants:

Perhaps we’re a good fit to work together if you want to:

• Get laser-focused on getting more clients in less time and with less struggle
• Raise your fees and start working with more profitable clients
• Build a perpetual marketing plan that fits your particular strengths, personality and preferences
• Make small shifts in your positioning and promotion that will open the floodgates to more revenues  

Needs:

As a small business owner, independent professional, or entrepreneur do you…

• Get stuck when trying to figure out how to attract more clients and generate more revenue…
• Feel overwhelmed by the vast number of marketing options you could be doing to grow your business…
• Regret being burned by so-called marketing "gurus" that promised a quick fix…
• Suffer disappointment when investing in marketing solutions that seem to work for "everyone else..."
• Fear that your business is sliding back to where you were 2-3 years ago rather than leaping ahead…
• Find increased resistance today from clients and prospects about pricing…
• Have more prospects saying "No" to you and lose sales that you used to close easily
• Feel like you're banging your head against a wall - which gives you a giant marketing headache...

Outcomes:

Here are just some of your skills and abilities that will improve as a result of this program:

• Experience Marketing Detox: Stop poisoning your business with short-term "flavor of the month" initiatives and commit to a plan that works and lasts
• Discover why results DON'T come from "quick fix" schemes or outdated "best practices"
• STOP losing deals on price and confidently step into "Premium Positioning" while also raising your closing ratio and boosting your referrals
• Analyze the types of marketing activities that fit your unique personality, strengths, and preferences
• Build (or rebuild) a detailed marketing "blueprint" with hand-selected marketing activities and tasks that you'll actually enjoy doing
• Increase perceived value so you're considered a partner - not a "peddler"
• Tailor a questioning plan and set specific goals for every phase of your marketing and sales process
• Gain powerful insights into your prospect's problems, obstacles, and challenges -- and create "indisputable points of proof" that you can solve them
• Anticipate buyer behavior to prevent fence-sitting and endless stalling
• Implement a Perpetual Marketing Plan that brings results daily
• Use "inbound marketing" strategies to attract clients and customers to your expertise, regardless of price and regardless of your competitive environment
• Do what needs to be done (finally!) to create a permanent foundation for your entrepreneurial success

Results:

Results you can expect after this program:

• You'll consistently attract a much higher caliber of client
• You'll clearly articulate your premium pricing - and never cave on price again
• You'll feel focused on what matters most and make significant progress daily
• You'll be positioned as an expert
• You'll feel extremely confident
• You'll concisely convey exactly how your business helps your clients
• You'll trust yourself more than ever
• You'll have a razor sharp profile of the ideal clients you want to serve - and you'll know exactly where to find them
• You'll do ONLY marketing tasks that you find easy, effortless, and enjoyable
• You'll feel inspired, supported, and motivated to take action
• You'll know how to leverage your time and intellectual property

Your turn - how can you use the above WNOR model to restructure your marketing messages, web copy, sales letters, or other collateral so that they resonate 100% with your best prospects, customers and clients?

Please use the comments area below to share your advice, insights, and recommendations on using WNOR messaging in YOUR marketing and sales process.

I see broke people...

Here's a reimagined scene from one of my favorite movies, The Sixth Sense...

As a business owner, entrepreneur, or service professional, see if any of this sounds familiar to YOU - and if so, please share your experiences and advice in the COMMENTS area below...

COLE

I want to tell you my secret now.

Malcolm blinks very slowly

MALCOLM

Okay.

Cole takes an eternal pause. A silent tension engulfs them both

COLE

...I see people.

Malcolm just gazes quietly.

COLE

I see broke people...

MALCOLM

In your dreams?

Cole shakes his head, "No."

MALCOLM

When you're awake?

Cole nods, "Yes."

MALCOLM

Broke people, like beggars?

COLE

No, walking around, like business owners... They can't see each other. Some of them don't know they're broke.

MALCOLM

They don't know they're broke?

Malcolm becomes completely motionless. Works to hide his shock. He and Cole stare at each other a long time.

COLE

They tell me stories... how they used to land big clients without doing any marketing... how they wasted a fortune on a fancy PR firm... how they went into credit card debt to pay for a get-rich-quick internet marketing seminar...

Malcolm's words are extra-controlled. Revealing nothing.

MALCOLM

How often do you see them?

COLE

All the time. They're everywhere.

You won't tell anyone my secret, right?

MALCOLM

...No.

COLE

Will you stay here till I fall asleep?

Malcolm nods, "Yes." Cole pulls the covers up to his chin and turns to the window in the room. Malcolm is very still and stares at Cole.

MALCOLM'S EYES -- slowly turn and survey the room. They find nothing. Malcolm returns to watching Cole.

COLE'S EYES LOOK AROUND THE ROOM WARILY... WE MOVE IN ON THEM -- TILL HIS EYES FILL THE FRAME.

And then we see what he's staring at. Through Cole's hospital room window we look across onto a run-down housing project.

Rows of small offices are visible. In the windows are broke business owners... SOME OLD, SOME YOUNG... SOME ARE DRESSED IN MODERN NEW CLOTHES... SOME WASH THEIR NEW CARS...

p.s. If you want to STOP seeing broke people and build your marketing, sales, and business development muscles, we still have a few open seats for the Simple Marketing Success 10-Week Virtual Bootcamp experience that starts October 8, 2013. Let me know you're interested (email or call me 610.716.5984) and I'll forward you the application materials and program guidelines right away.

Watch this short video and see if you are making these same sales mistakes... 

[Click the "Enlarge" icon in the lower right corner to watch full screen]

Scary, right?

Needy, desperate, pushy, salesperson-centered tactics are so obvious and easy to spot when OTHER people (especially spammers) do them to us.

But how easy is it (and probably imperceptible to you) to fall into the same mode with YOUR own prospects, clients, customers, and buyers?

Stop chasing. 

Stop hounding. 

Stop bugging.

Stop "following up."

Start engaging.

Start inviting.

Start offering. 

Start adding genuine value.  

That's how professionals win! 

p.s. If you want to grow your marketing, sales, and business development muscles, we still have a few open seats for the Simple Marketing Success 10-Week Virtual Bootcamp experience that starts October 8, 2013. Let me know you're interested (email or call me 610.716.5984) and I'll forward you the application materials and program guidelines right away.

Disclosure: I never badmouth anyone in public. EVER. Even if they deeply and richly deserve it. And I’m not about to start now, even though this story may send chills down your spine. All names have been removed to protect the goofy.

First, check out this exchange (via Facebook message) between me and a successful international keynote speaker with whom I am friendly (and who earns in excess of $20,000 per speech):

• HIM: hey you do ongoing coaching type programs, right? 
  like you get clients that pay you X per month or year for telephone time or something else?
  im asking because i was approached recently by a CEO who wants me to do executive coaching/mentoring for him.  do you have some sort of outline i could follow please? i havent structured a deal like this before

• David Newman
  I do marketing coaching, not “executive coaching” but many of my clients DO - usual structure is 2-3 phone meetings per month with email access to you in between and for CEOs I wouldn't charge less than $5k per month. 7500-10k per month if the meetings are in person. Normally you'd lock them in for a 6- or 12-month commitment.
  That's all you need to know to close the deal. Boom - you owe me a Pepsi.

• HIM: lol thanks. but what do they get for their money ? in terms of time commitments etc and i dont have any formal program structured. or is it pretty informal? they call and you just shoot the shit?

• David Newman
  If the content of the expertise you're trying to sell isn't in line with what the CEO needs or expects, you're toast - you can't just charge for something and "wing it" - don't mean to be harsh, bro - but are you playing to your strengths here??

• HIM: he approached me, not the other way around
  he was in my audience recently and came over to me and said he wants to hire me to be his executive coach
  so i certainly havent promised him anything i cant deliver
  but i dont have a bunch of papers and programs and checklists or any formal program, because this is not something i normally do.

I’ll stop there simply to spare you the pain and embarrassment of more.

What’s wrong with this picture? I could go on and on but I promised myself this would be a short post.

PLUS I want to hear from YOU in the Comments section below about your reactions and advice in avoiding this type of train wreck.

Here’s my 6 cents on what is dangerous and crazy about this exchange:

1. Someone who can deliver a killer keynote speech (regardless of fee level) does NOT automatically qualify as an executive coach. Totally different skill set. It’s like hiring a virtuoso pianist to build a custom stereo - yes, they both make music. But the similarity ends there.
    
2. “Do you have some sort of outline I could follow?” Imagine this question coming from a jet fighter pilot, a brain surgeon, or a trial attorney. There is no outline -- it’s a skill set that takes YEARS of study, serious expertise, and deep experience. You don’t “follow an outline.”
    
3. “I don’t have any formal program structured.” Here’s your first clue, Sherlock Holmes - if you don’t have a formal program for what you’re trying to sell, then you have no business selling it. Holy cow, do I really have to spell this out? Shouldn’t this just FEEL wrong? Apparently not...
    
4. “They call and you just shoot the shit?” Umm, no. I just gave my friend some pricing guidance that a high-level executive coaching program is at least $5,000 per month. And he asks me if that money goes toward “shooting the shit”? Seriously? (Maybe I should reconsider going into the executive coaching business after all.) Meanwhile - there are serious, committed, high-value executive coaches that just read this and their foreheads are about to explode. And I don’t blame them.
    
5. “But Dad - HE started it!” OK, that’s not exactly what he said. It was “he approached me, not the other way around” as if THIS makes it OK to charge money for a service that my friend is neither qualified nor prepared to offer. But wait. we’re not quite done - it gets worse...
    
6. “I don’t have a bunch of papers and programs and checklists or any formal program, because this is not something I normally do.” Again, let’s transplant this statement to a different profession - forensic accounting, cancer research, or defusing bombs. You’d probably want each of these professionals to show up with more than “a bunch of papers and checklists” to fulfill their responsibilities, correct? And you might even be more nervous to learn that “this is not something they normally do.” The lesson? THEN DON’T DO IT!!!

Not to brag, but I’ve presented over 600 marketing keynotes, seminars, and strategic work sessions since 1992. I’m certainly not a $20,000 speaker like my friend, but I’m pretty damn good at what I do in front of a group.

I’ve also served as a marketing coach and marketing mentor to nearly 400 executives and entrepreneurs both individually and in my group programs since 2002. I’m pretty awesome at that.

(By the way, if all this seems too bragalicious for your personal taste, I would challenge you that if you don’t understand what YOU are truly GREAT at, you’re going to have a hard time getting clients to pay you premium fees that reflect your value.)

Bonus question: As a marketing coach, do I have a “bunch of papers and programs and checklists”? As a matter of fact, I DO. But guess what? It’s not those that MAKE me a marketing coach. They simply make my clients BETTER clients - and more successful, too.  

What do you think of speakers who offer coaching "just because"?

Please use the COMMENTS area below to chime in with your advice, insights, and experiences on both sides of this equation - as the speaker or coach AND as the client who may have had a “disconnect” experience with a professional who was GREAT in one delivery mode and surprisingly disappointing in another?

I’ve quit.

Yup - done, finished, over.

“Quit what?” you ask?

I’ve quit blogging.

OK, that’s not quite true...

But I’ve quit blogging daily.

It was an experiment.

And it worked.

And it didn’t.

Here’s the deal - for most of last year, this website averaged between 5,000-6,000 visits per month. Not great, but not terrible either.

At the beginning of this year, I committed to an experiment - namely blogging every weekday.

Yup, 5 posts a week. Week in and week out. I stuck to the schedule and didn’t miss a day in 26 weeks. 6 full months.

The result?

It worked great.

Almost immediately (OK, it took 8 weeks, but that’s close enough) my web traffic went from an average of 5,000-6,000 visits up to an average of 10,000-11,000 visits. One month, we even generated 15,000 visits - triple the old number. I'll explain that "we" later in this post...

My opt-in rate doubled (for everything - my free ebook, blog subscriptions, my free teleseminars.)

My SEO went up - I moved from page 2 and page 3 of Google results for certain keywords to page 1.

The second result?

I found out what really worked to drive more traffic, more leads, and more business.

And it wasn’t the blog...

It was three things:

1. My new book. Specifically, the marketing plan for my book, which turned out to also become the marketing plan for the website and the marketing plan for my speaking and mentoring programs. Woo hoo - who'd a thunk it?

Lesson: If you “lean in” and commit to the marketing for ONE flagship product, service, or program like I did with my book - you will start to generate momentum that carries over into everything else that you are doing.

2. Email marketing. Plain and simple, the more marketing emails I sent, the more web visits I got. Accident? No, of course not. Most of my emails contained links back to the website for the latest blog posts, the occasional teleseminar invitation or a new program announcement.

Lesson: The more email you send that contains high-value content, advice, insights, and recommendations (aka email that’s too good to delete), the more stickiness you’ll generate for your fans and followers. 

3. FLOP - Namely, “Featuring and Leveraging Other People.” I wrote about this concept in detail here and it has also been a tremendous driver of new traffic and new friendships, new clients, and new projects. Inbound FLOP is me shining the spotlight on others. And outbound FLOP is me participating in other people’s book launches, surveys, guest blogging, and so on.

Lesson: It’s not all about YOU. It IS all about how YOU can serve and promote other experts in your field who have a complementary skill set, message, or service offering. Welcome to the new collaborative economy. They win when you win. And you win when they win.

Sooooo... I’m still blogging.

But I’ve scaled down to once or twice a week.

And I’ve scaled UP the other activities listed above.

Because that’s what generates results.

What have YOU changed up in the last 3-6 months to STOP doing what doesn't matter and start DOING more of what matters most? Please use the COMMENTS area below to share your specific changes and how they've freed up more time or made you more money... 

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

What's the difference between a professional practice (or company or trade association) that feeds on the bottom vs. YOUR business model which should aim to serve the top of your market? 

Here are 17 things to consider:

1. High fees are paid by clients and customers who are doing well, not those who are struggling

2. Referrals come from those who are proud of the fees they pay you, not ashamed to be low-balling their way through business

3. High-end clients tend to be believers - low-end clients tend to be skeptics

4. Top clients are easier to please because they have a partner mindframe whereas low-end clients are almost impossible to please because they have a peddler mindframe

5. Paying higher fees also means that your top-of-market clients pay you higher respect, pay your advice more attention, and invest more resources in their implementation of your ideas

6. There is always a way to raise your game, boost your value prop, and charge higher fees. Otherwise, we wouldn’t have $500,000 sports cars or $35,000 watches

7. There’s no profit in a business model that challenges other poverty-mindset entrepreneurs in a race to the bottom

8. You can always design a “lower-level entry point” to a high-end offering (Example: the $125 Tiffany bracelet.) However, it is almost impossible to “level up” from commodity status. In other words, Wal-Mart would have a tough time attracting high-end jewelry buyers

9. Are you attracting referrals to goofballs or people who don’t see the value of what you offer? Like attracts like. It’s very possible your current clients and customers simply don’t travel in the right circles  

10. If you’ve heard yourself say, “My clients won’t pay any more than they’re already paying” or “I can’t raise my prices because I’ll price myself out of the market” - then you may need a. Better clients, b. A new market, or c. Both!

11. High-end clients expect great work. It is energizing, engaging and fun for you and your team to rise to that challenge

12. Low-end clients expect perfect work. Even though they have no idea what they want, change what they want based on whims, and are a moving target of conflicted priorities. It is demoralizing, exhausting, and depressing for you and your team to put up with these micro-managing, neurotic control freaks

13. High-end clients value relationships and once they’re in with you, they’ll come back for more. Why? Because if they switch, they would essentially be admitting to themselves that they overpaid or made a wrong decision, which is more expensive to their ego than to their pocketbook. Bottom line: High-end clients always look for reasons to stay

14. Low-end clients only care about transactions. The next coupon or email or offer will lure them away for the next bargain. They’re forever playing “Let’s Make a Deal” and the fact that they bought from you once REDUCES the chance they’ll buy from you again. Bottom line: Low-end clients always look for reasons to leave

15. High-end clients will approach you with new ideas, ask for more innovative services, help you develop new products and programs that they WANT to buy and that people at their same level would value. They generate their own product- and idea-generating R&D department to help your business grow.

16. Low-end clients will pressure you to give less, offer “lite” versions, and generally dumb-down and dilute your core offerings to match their small thinking and tiny budgets. Don’t fall for it.

17. Companies that serve low-end clients are dependent on massive numbers of small transactions from one-time buyers and price shoppers. Companies that serve high-end clients thrive on small numbers of much larger, deeper, richer, and longer-lasting relationships with clients, customers, and friends who stay longer, buy more, come back more often, and refer like crazy.

So it’s your call - serve the top or serve the bottom.

Just be careful what you wish for and understand what you’re targeting -- and what you’re in for when you hit it!

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on these ideas and join the conversation... 

Guest post by Jay Baer, author of Youtility

Today, companies must compete for attention against consumers’ friends and family members. Each day as people log on to Facebook, Twitter or Pinterest they see a variety of messages in their newsfeed or timeline, some of these messages are from their friends and family and some are from companies on social media. How can marketers compete in this environment successfully?

Friend of mine awareness and Youtility are the answer. Friend-of-mine awareness is predicated on the reality that companies are competing against real people for the attention of other real people. To succeed, your prospective customers must consider you a friend. And if, like their friends, you provide them real value, if you practice Youtility rather than simply offer a series of coupons and come-ons, they will reward your company with loyalty and advocacy, the same ways we reward our friends.

Youtility is marketing upside down. I call this Youtility, not “utility,” because a utility is a faceless commodity. Instead of marketing that’s needed by companies, Youtility is marketing that’s wanted by customers. Youtility is massively useful information, provided for free, that creates long term trust and kinship between your company and your customers.

As marketers, we’ve always tried to build loyalty with people, and now we must build loyalty with information. Social media marketing has changed the landscape of marketing by putting us in the mix with photos from our block party, our cousin’s baby and other companies trying to reach people as well. What you have is an intermingled mixture of information that matters to you because of personal relationships, and information that matters to you because of commercial relationships. It’s not just Facebook, either. Twitter works the same way, as do YouTube, Instagram, Pinterest, e-mail, blogs, and podcasts, too. For the first time, companies have to compete on the very same turf as our family and friends, using the very same tools and technologies and media and messaging as consumers.

My wife doesn’t buy radio ads to try and get my attention. My friends don’t buy newspaper ads to make sure I know what’s going on this weekend. But the opposite is most definitely true. Companies are now invading the spaces and mechanisms that we’re using to connect personally. The companies that will connect are the ones that are a Youtility in the social space, providing massively useful information that people want to see.

If your company and its marketing are truly, inherently useful, your customers and prospective customer will keep you close, as they keep their friends and family close. Making your company useful without expectation of an immediate return is in direct opposition to the long standing principles of successful marketing, and that’s a good thing.

Excerpted from Youtility: Why Smart Marketing is About Help not Hype by Jay Baer. See YoutilityBook.com for other resources.

Jay Baer’s Bio: Jay Baer is a hype-free social media and content strategist & speaker, and author of the Amazon #1 bestseller, Youtility: Why Smart Marketing is About Help not Hype. Jay is the founder of http://convinceandconvert.com and host of the Social Pros podcast.

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on these ideas and join the conversation... 

Ready to have fun, get smart marketing ideas, and put money in your pocket?   

Welcome to another edition of...

The Do It! Marketing podcast

In this episode, my guest is author, podcaster extraordinaire and professional speaker Craig Price. (Follow @Price_Points and @RealityCheckPod on Twitter.)

Craig talks with me about the power of podcasting AND how conferences and conventions can use podcasting to build buzz, excitement, and grow attendance - even on a shoestring budget.

Listen in and then share YOUR advice, insights and recommendations in the COMMENTS area below... 

1. Top 5 Blog Tune-Ups in 5 Minutes Each
2. 10 Blogging Lessons from Your Dog
3. 13 Quick Tips for Blogging for Business 
4. It's OK Not to Blog
5. Blogging 101: 3 Reasons Your Blog Isn't Better
6. Blogging 101: 7 Ways to Write Less and Say More
7. Blogging 101: 7 Ways to Capture Ideas Like a Ninja
8. Marketing Coach: 41 Fresh Blog Post Ideas
9. Gesture Writing - NYTimes.com

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on these ideas and join the conversation... 

As you may know, a wonderful team of small business experts and I are organizing the inaugural America Talks Business Conference coming up on July 25. (Conference info is here and you can still register with early bird savings here.)

One of our media partners is Entrepreneur Magazine. When I shared this news with my friend Dan Janal of PRLeads and PressReleaseSender.com, his first comment was, "Looks good. Congrats on getting Entrepreneur magazine. You are one well-connected guy!" 

I sent Dan back a note that said, "Not well-connected. Just fearless in asking."

And he closed out our email conversation with this brilliant observation: "Same thing, I guess!"

YES!!!

It is the same thing indeed.

So here are some questions for YOU: 

1. Who do YOU need to be well-connected to?

2. Who do you need to fearlessly ask for help?

3. What's stopping you from asking? 

4. What's the worst that could happen? 

5. What's the best that could happen? 

6. How much do you care about #4? 

7. How much do you want #5?

8. Is it time for YOU to do some fearless asking? 

p.s. The June 17 deadline is coming up for Entrepreneur Magazine's Entrepreneur of 2013 competition. You can't win if you don't enter. They are accepting applications for Entrepreneur of 2013, Emerging Entrepreneur of 2013 and College Entrepreneur of 2013. See if you qualify to join the ranks of other inspiring entrepreneurs: http://www.entrepreneur.com/e2013