Do It! Marketing Blog: Marketing for Smart People™

A Whole New Way to Market: Friend-of-Mine Awareness

youtility marketing bookGuest post by Jay Baer, author of Youtility

Today, companies must compete for attention against consumers’ friends and family members. Each day as people log on to Facebook, Twitter or Pinterest they see a variety of messages in their newsfeed or timeline, some of these messages are from their friends and family and some are from companies on social media. How can marketers compete in this environment successfully?

Friend of mine awareness and Youtility are the answer. Friend-of-mine awareness is predicated on the reality that companies are competing against real people for the attention of other real people. To succeed, your prospective customers must consider you a friend. And if, like their friends, you provide them real value, if you practice Youtility rather than simply offer a series of coupons and come-ons, they will reward your company with loyalty and advocacy, the same ways we reward our friends.

Youtility is marketing upside down. I call this Youtility, not “utility,” because a utility is a faceless commodity. Instead of marketing that’s needed by companies, Youtility is marketing that’s wanted by customers. Youtility is massively useful information, provided for free, that creates long term trust and kinship between your company and your customers.

As marketers, we’ve always tried to build loyalty with people, and now we must build loyalty with information. Social media marketing has changed the landscape of marketing by putting us in the mix with photos from our block party, our cousin’s baby and other companies trying to reach people as well. What you have is an intermingled mixture of information that matters to you because of personal relationships, and information that matters to you because of commercial relationships. It’s not just Facebook, either. Twitter works the same way, as do YouTube, Instagram, Pinterest, e-mail, blogs, and podcasts, too. For the first time, companies have to compete on the very same turf as our family and friends, using the very same tools and technologies and media and messaging as consumers.

My wife doesn’t buy radio ads to try and get my attention. My friends don’t buy newspaper ads to make sure I know what’s going on this weekend. But the opposite is most definitely true. Companies are now invading the spaces and mechanisms that we’re using to connect personally. The companies that will connect are the ones that are a Youtility in the social space, providing massively useful information that people want to see.

If your company and its marketing are truly, inherently useful, your customers and prospective customer will keep you close, as they keep their friends and family close. Making your company useful without expectation of an immediate return is in direct opposition to the long standing principles of successful marketing, and that’s a good thing.

Excerpted from Youtility: Why Smart Marketing is About Help not Hype by Jay Baer. See for other resources.

jay baerJay Baer’s Bio: is a hype-free social media and content strategist & speaker, and author of the Amazon #1 bestseller, Youtility: Why Smart Marketing is About Help not Hype. Jay is the founder of and host of the Social Pros podcast.

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on these ideas and join the conversation... 

13 signs to fire your web design firm, doitmarketing, david newman, marketing coach, marketing speaker

Tags: marketing speaker, marketing strategy, marketing success, thought leadership marketing, social media, word of mouth marketing, marketing professional services, trusted advisor marketing, marketing expert, marketing professional services firms, marketing ideas, marketing strategist, social media marketing, becoming an expert

The New Marketing: Ask and Give

amanda palmerThe new marketing is all about Ask and Give

What does that mean? 

  • Ask for attention
  • Give value
  • Ask for engagement
  • Give relevance
  • Ask for help
  • Give relationship
  • Ask for support
  • Give community
  • Ask for insights
  • Give advice

Two great examples you can adapt in your own business:

1. My friend Karyn Greenstreet is Asking for your input. And she is Giving 26 business building bonuses for answering her 6-question survey about how small business owners and entrepreneurs like to learn. It will take you two minutes or less to share your opinions. The GIVE is far greater than the ASK. 

2. Here is an amazing story from the world of music - notice how everything Amanda did (and does) is based on Asking and Giving:

What do YOU think of the approach above? Please share your advice, insights and recommendations about the value of ASKING and GIVING in the COMMENTS area below...

marketing coach, marketing speaker

Tags: marketing for speakers, consulting firm marketing, thought leadership marketing, business coaching, freebies, marketing professional services, professional services marketing, trusted advisor marketing, marketing expert, sales prospecting, marketing coaching, marketing ideas, marketing coach, motivational speaker marketing, marketing consultant, marketing for authors, marketing for consultants, doit marketing, do it marketing, doitmarketing, sales and marketing, content marketing, lead generation, becoming an expert, internet marketing

Marketing Coach: How Experts Gracefully Say No

marketing coach how experts gracefully say noAs a marketing speaker and marketing coach, I work with clients who are themselves gurus in their own fields - executives, entrepreneurs, speakers, authors, and consultants. 

If you're like these folks, you are maxed out - very busy with your own projects, books, speaking schedule, and consulting clients. 

And - at the same time - if you're doing things right, you are being asked to do more. Guest posts on other people's blogs, endorsements for other people's books and programs, contributing to online groups, etc.

You can't do it all - and you shouldn't.

You simply have to say no.

After asking hundreds of people for hundreds of favors in my professional career - because you can't do anything great alone - I've come to realize that there is a RIGHT way to say no - and many WRONG ways to say no.

The right way(s) always include the following:

  • Brief
  • Not about your ego
  • Fact-based
  • Honors the person asking for the favor

The wrong way(s) tend to share the following characteristics:

  • Long-winded
  • Centered around your ego
  • Filled with hype about your own "big" projects
  • Diminishes the person asking for the favor

Here's a template you can start to use that meets all the criteria of the right way: 

From: You
To: Recipient asking you for favor

Thank you for your email and kind words - much appreciated.

Unfortunately, my schedule is jammed and I'm unable to add any new projects or commitments. Sorry!

I wish you tremendous success with your [book, blog, conference, project]! 

-- [Your name]

* A version of this note originally came from the awesome Guy Kawasaki when I asked him for a book endorsement for the new Do It! Marketing book. He said no - many other gurus whom I respect generously said yes. 

Side note #1: Along the way to asking many smart, busy people for some pretty big favors, I picked up several key patterns about success and successful people. First among those - and this surprised me - some of the biggest names answer their own email. No gatekeeper, no screener. You send an email. They get it. They respond. (Rumor has it they also put on their pants one leg at a time.) It was the mid-level gurus (still NY Times bestselling authors and 5-figure speakers, mind you) who had the team of minions and assistants.

Side note #2: The true professionals respond to requests FAST. It almost seems that the more email they get, the faster they've learned to filter, sort, process and respond. Again, it was more the has-beens and the wannabes who took a long time to respond. Or didn't respond at all. 

Side note #3: Gurus need favors, too. On several occasions, the gurus I asked for help, in turn, asked me to help them. One multi-million copy selling author asked me to post a review on amazon of the book that I genuinely praised in my initial note. Another guru asked me to blurb his newest book. A third asked me to spread the word on his newest Kindle ebook during it's free promotion. Important: These return favors were NEVER presented as pre-conditions or requirements for me to get what I wanted. In all these cases, the guru provided what I asked for. And THEN they asked for my help. It was the true law of reciprocity in action. Never assume that you have nothing of value to offer the rock stars in your world.

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on this topic and join the conversation... 

Marketing Coach: How Experts Gracefully Say No, doitmarketing, david newman, marketing speaker

Tags: marketing for speakers, marketing speaker, thought leadership marketing, marketing book, trusted advisor marketing, marketing coaching, marketing coach, marketing strategist, marketing for authors, marketing for consultants, doit marketing, do it marketing, doitmarketing, business book review, becoming an expert

Marketing Coach: Motivational Speaker Eric Thomas

Awesome video - wanted you to experience this for yourself:

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Marketing Coach: Your Blogging Quick-Start Guide

blogging for business bwWant to Grow Your Business With Blogging? Here’s Your Quick-Start Guide

Guest post by Claudia Somerfield

One of the easiest and most powerful tools for growing your business is the business blog. Most marketing advisers suggest including a business blog as a sales tool. If you are a business owner, entrepreneur, or thought-leading professional and want to expand your influence with blogging, here is a quick-start guide that will have you up and running in no time at all.

Start with a clear plan

A common mistake that many businesses make when they start a blog is not having a long term plan in place. This applies to various aspects of the blog.

Consider these questions:

  • What is the core purpose of your blog?
  • How do you want it to look?
  • What should be the writing style and tone of your blog posts?
  • How openly do you want to position your blog as a sales tool?
  • What kind of interface do you want to offer your blog readers to contact you?
  • How do you want people to find your blog on a web search?

Having a clear cut strategy makes your blog much more focused, consistent and professional.

The web is often referred to as a fickle medium. If your blog readers do not find your blog of value, they will not return, they will not click through to your products or services, and they will not promote it by sharing it on their social networks.

At the end of the day, your reader looks for value, and your long term plan can help determine the specific nature and scope of the value you will offer.

Select your tool

The interface that you will use to upload and publish content on your blog is known as your blogging platform. There are several popular blogging platforms that you can choose from such as Blogger, Wordpress, and TypePad. While your web developer may provide you with a "home-made" interface on your website to create and add content to your blog, it is much easier and more efficient to integrate one of the more popular platforms. Take a look at what these platforms offer, and choose the one that appeals to you the most.

Create classy content

If you want your business blog to attract readers, and if you want the blog to become an integral part of your business strategy, you will have generate high quality content. You may want to employ the services of a professional blogger or content writer for this or you can do it yourself.

In the context of a business, there is no one who knows the nuances of the business better than you. However, you will want to keep in mind that it takes consistent posting of good content on a regular basis on your blog for it to grow in value.

Many business blogs make the mistake of compromising quality of content for quantity, over-using techniques like link building and search engine optimization to get more traffic to their blogs, but across time, they fail to engage the readers or to get them to respond to their call to action.


The key to popularizing your blog is to promote it. This can be as simple as sending out email announcements every time you update your blog, sharing it on your social networks, and notifying what are known as pinging services that will update web directories with your new content.

Social bookmarking sites are another commonly used promotion tool. The most popular social bookmarking platforms that are worth your time are Delicious, Digg, and StumbleUpon.


Start building relationships with other business bloggers. Promote their work on your networks. This may seem counterproductive especially if they are your competitors, but it will establish you as a fair and open networker. This will also help you study other business blogs and learn the tricks of the trade. Study how they use interesting content to get their readers attention and how they convert it either into return visits or a click through to products and services.

Visit other blogs and leave your opinions in the comments section. As people take note of your opinion, you will find them wanting to network with you and your blog. As with everything in life, blogging for business has a certain amount of give and take involved. The more you give, the greater your chances of taking something back.

Business blogging is proven strategy that will help your business grow. However, for a blog to be noticed and acquire a reputation among readers and clients, it takes time and dedicated effort.

Study the basics of search engine optimization and keyword research so that you are able to bolster your content with the technical strength it needs to reach the top of search results. Make your content interesting and useful.

Remember that your blog posts are not direct sales messages, but rather high-value assets with which to build a community of interested readers who are your potential customers.

As you grow your dedicated readership, you will find that your blog has become a significant source of web traffic, leads, referrals, and new business.


About the author: Claudia is a blogger by profession. She loves writing on luxury and technology. She recently read an article on a t-rex car that attracted her attention. Her next writing project involves a flying car.

Tags: marketing for speakers, marketing speaker, marketing success, marketing for coaches, consulting firm marketing, marketing concept, marketing agency, new media, marketing professional services, blog, done for you marketing, professional speaker marketing, marketing ideas, marketing coach, marketing strategist, motivational speaker marketing, marketing consultant, small business marketing, small business marketing speaker, marketing tip, content marketing, inbound marketing, becoming an expert, internet marketing

5 BIG Reasons Thought Leadership Marketing Matters

thought leadership marketing professional servicesMarketing used to be about “getting in front of” prospects, delivering your pitch, and making the sale.

Today, buyers increasingly distrust marketing “claims” and expect businesses to show, not tell, when demonstrating their products and services. They shun self-serving salespeople and seek businesses that focus on making a difference, not getting a sale. 

Thought leadership centers on earning trust and credibility. Thought leaders get noticed by offering something different—information, insights, and ideas, for instance.

Thought leadership positions you and your company as an industry authority, resource and trusted advisor—by establishing your reputation as a major contributor to your industry.  The exposure you and your organization will receive by focusing on thought leadership in the industry will earn your prospects' trust and credibility AND strengthen your relationships with your current customers.

(For another take on Thought Leadership Marketing, check out Jose Palomino's blog post here)

5 reasons thought leadership marketing really matters for B2B. 

1. Because Prospects Want Your Perspective, Not Your Product

As Jeff Ernst of Forrester Research puts it, “Business buyers don’t “buy” your product or service, they “buy into” your perspective and approach to solving their problems.” 

In other words, your myopic obsession with your individual product or service is a turnoff.

Thought leaders take part in conversations that are bigger than the little niche of the market they represent. You want to show you understand their whole world, not just what your product can do for them. 

2. Because the Sales Process Starts Early and Ends Late

Buyers are out to solve a problem, not a buy a solution. That process starts long before the active buying process does, Ernst notes. And the actual time to investigating the problem to searching out solutions can take months to years. 

Thought leadership helps you get in early, developing a conversation and building relationship with the buyer. This keeps you front-of-mind when you enter that mid-stage and late-stage period of the sales cycle. 

3. Because Your Buyers Use Google

These days people don’t expect to scour your website. They turn to peers on LinkedIn and Twitter, Q&A sites like Focus and Quora, and, more often than not, Google. 

You need to go where your ideal audience is. Once you’re there, your thought leadership content is one of the best ways to get their attention. Google is putting greater focus on identifying content that delivers real value.

Thought leadership is your key to getting found and spread around. 

4. Because Thought Leadership Needs Content, and Content Feeds Social Strategy and Demand Generation

B2B marketing today usually involves a mix of social marketing and demand generation. Both of these require content – compelling content.

The market has a short attention span, which means it’s on you to develop thought leadership that differentiates you from the crowd and gets you heard through the noise. 

5. Because Trust Still Matters

Cynics will tell you that trust doesn’t mean anything in today’s ad-saturated business climate.

They’re wrong, particularly when it comes to B2B marketing. 

It’s imperative that you build conversations that build trust over time, Ernst says. In B2B, where the purchase decisions get more involved and expensive, buyers want to work with brands they know they can trust.

Demonstrating thought leadership implicitly demonstrates you’re a company that can be trusted. 

Adapted in part from Jesse Noyes at Eloqua and Jeff Ernst, principal analyst at Forrester Research.

What does thought leadership mean for you? What strategies have you picked up to become a leader in your industry? Leave a comment and... 

thought leadership marketing

Tags: marketing for speakers, marketing speaker, marketing strategy, marketing success, marketing for coaches, thought leadership marketing, marketing professional services, professional services marketing, professional speaker marketing, marketing ideas, marketing consultant, small business marketing, thought leadership, content marketing, becoming an expert, recognized authority

Marketing Coach: How to Create an E-zine in 2 Hours or Less

Many people I speak to tell me themarketing coach marketing speaker david newman ezinesy do not use e‐zines because they simply do not have the time. As a marketing speaker and marketing coach to very busy CEOs, business owners, other professional speakers, and consultants, I hear you. 

Here's the secret: It only takes me two hours or less per month. And those two hours are some of the highest ROI hours I can spend.

You're getting my simple formula for writing e‐zines that will make your ezine much easier to write - and more profitable to send.

Write five to seven short stories about a topic, one to three paragraphs each. You want the reader to be able to get through each story in under a minute. You do not have an unlimited amount of time with your reader so make sure he can read your entire e‐zine issue in about five minutes.

The next little tip might seem insignificant but I think it is vitally important. Do not put any click links to your stories; you do not want to give the readers mind a chance to wonder, because they are waiting for another page to load.

Many Websites like to give you a brief description of the article and then ask you to click on a link to read the whole article. That is just too many hoops to go through to read the story. Do not have just a story title and first paragraph with a link to the entire article.

Write short articles and include the entire article in the e‐zine itself, not a teaser part.

So here, it is in 4 Simple Steps:

1. 5 – 7 stories

2. 1 – 3 paragraphs each

3. Maximum reading time < 1 minute per story < 5 minutes per issue

4. No click links to stories—the full story is in the e‐zine.

There you have it quick, simple, and effective.

BONUS: Here are 8 more tips for writing an e‐ zine, courtesy of Dan Ranly,

1. Write for surfers and scanners

2. Provide information quickly and easily

3. Think both verbally and visually

4. Cut copy in half

5. Use lots of lists and bullets

6. Write in chunks

7. Use hyperlinks

8. Give readers a chance to talk back (feedback)

Feedback from YOU is always welcome in the comments area below...

Tags: marketing for speakers, marketing speaker, email marketing, copy writing, expertise, ezines, writing, newsletters, marketing ideas, marketing coach, thought leadership, marketing tip, email newsletter, public speaker marketing, becoming an expert, recognized authority

23 things to say when you're asked for 'free consulting'

Brilliant advice from marketing expert Maria Marsala. Maria is a Business Builder and former Wall Street Trader. With her motto of "Powering-UP service businesses and their owners," she provides articles, tips, classes, and resources to do just that. Learn more at 


1. My charge for an initial consultation is "x." If we turn out to be a good match, and you hire me, I'll apply 1/2 of "x" towards your commitment.

2. I'm happy to give you 5 minutes or less of free time, however, most issues are more quickly & effectively resolved in an undisturbed session(s). May we schedule a meeting so I can give you my undivided attention?

3. If someone is very persistent, whip out a stopwatch & say "For $2 a minute I'd be happy to go into this now. May I start the clock & do you prefer to pay with cash or check?"

4. What I can do is refer you to a free resource on "_______."

5. I do work with two pro-bono clients, who are in desperate need financially. I'll take your card and add you to the waiting list.

6. Yes, I do work with clients on "name the issue." Would you like to set up a consultation?

7. That will cost "x" per hour.

8. There's a lot I can do for you that's similar to the work I did for "xyz" client. Would you like to get together and build a marketing plan? (And then charge for those services.)

9. Well, I'd love to suggest something; however, my fees are "xxx" per hour.

10. Are you looking to hire me?

11. Are you looking to hire _____? Well, I'd love to talk to you about that; my fees are "x" per hour."

12. You may call me for a 15-minute talk, very focused, on that issue.

13. "Well, the answer to that question depends" and then spend a few minutes explaining some of the options and considerations. For example, I may explain that the best way to identify the "solution" is to work backward from the desired end result and process. That provides a natural lead-in to: "If I were to work with you on this project, here's how we would do it..."

14. Sorry, I can't answer that unless you pay my fee (or hire me).

15. A complete answer to your question is going to take more than 15 minutes over the phone. Would you like me to send you a proposal on this?

16. I have really enjoyed talking with you and would like to help more. May I send you one of my brochures and a rate card?

17. Do you have a time line and/or budget in mind for solving this problem?

18. Have you looked at cost estimates from others who would like to help you solve this problem or complete this project?

19. It's not a good time for me to begin a session right this minute. Would you like to briefly discuss session times and fees?

20. Are you seeking generic free information on "the topic" or to work with a "your profession here" to address your specific situation? [If I have a free resource, I'll ask for their email address and send it to them.]

21. I provide a general 3-4 sentence overview of how I would address their concern with them. Then I say that I've found that the sorting of the information available and subsequent application of that information is so specific to each individual that I always recommend hiring a "your profession here" for getting that one project completed.

22. Well what I can offer you on that subject is an ebook (CD, audio, etc) called ________. I'll email you the link.

23. Refer them to these "free" or "almost free" resources:

  • The library has books/tapes/audios/CD/reference librarians.
  • To an outsider, your local SBA and SCORE Offices "look" free. They're really not "free" either. Their classes "cost $" and their advice is paid for by all of us as part of our taxes.
  • Find a professional who needs your services and see about some sort of in-kind exchange or barter. Again, this isn't totally free, as you do need to report it on your taxes, but in most cases, there isn't any money exchanged.
  • Join lots of ezines by experts in the area you're looking to learn about, but do it quickly while they are still free. And know that the 'best of the best' contain ads and affiliate programs, too.
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Tags: freebies, entrepreneurship, consulting, small business marketing expert, marketing, becoming an expert, frustration, recognized authority, clients

Small business marketing: How to Be an Expert in Your Field and Have Clients Coming to You

Guest column by Peter George

When it comes to marketing your services, two facts hold true.

One is, when things are important to people, they buy -- or at least attempt to buy -- from a recognized expert.

The other is, to be most profitable, you must differentiate yourself from your competition. One of the most effective ways to differentiate yourself is to be a recognized expert in your field.

So why don't more people market themselves as experts? It's simple. It's only because they do not believe themselves to be worthy of the title.

Let's take a look at what an expert really is. It is not some mythical stature, achieved by a select few. The Oxford Dictionary defines an expert as "a person who is very knowledgeable about or skilful in a particular area." Nowhere does it state that you have to be the absolute best at what they do.

Take Derek Jeter of the New York Yankees, for example. Is he an expert hitter? You bet. Is he the best hitter to ever play the game? No, but that doesn't make him any less an expert. Is Dr. Arun Singh at Rhode Island Hospital an expert cardiothoracic surgeon. Definitely. Is he the best in the world? Most likely not, but he is one of the very best in the New England region.

How to be recognized as an expert
First and foremost, you have to decide that you are, or will be, an expert. If you need additional knowledge, skill, or experience, get it. Read, take courses, give free services ... do whatever it takes to overcome what it is that keeps you from being an expert. Perhaps all you have to overcome is your fear of sounding pretentious. Don't give this a second thought. By using the word judiciously, this isn't a problem.

Although considering yourself to be an expert is the first step, being considered an expert by your target audience requires consistent demonstration of your expertise. Following are some of the ways you can accomplish this.

Here's one caution. Do not try to become an expert at everything.

I often here people say, "I specialize in all aspect of my profession." I highly doubt that's true. Even if it is, does it benefit them? Would you want to have brain surgery done by a doctor who told you he is a neurosurgeon, cardiologist, otolaryngologist, and proctologist? Probably not.

Speaking is an excellent way to showcase your knowledge, accomplishments, and abilities. The opportunities are almost endless. They include being a keynote or breakout speaker at conferences. You can produce your own seminars or do so with the help of your local Chamber of Commerce or other organization. The same is true for workshops. You can serve on a panel at your industry's meetings -- local, regional, or national.

Because there are so many opportunities, you might not know where to begin. My suggestion is that you look at your industry or a related field. If there are monthly meetings, do they have speakers? Are there special events where speakers are featured? Do chambers in other areas of the country invite people in your profession to speak, and if so, on what topics? Once you begin investigating, you'll be surprised at the number of possibilities that exist.

When I mention writing, people think of newspapers, magazines, and books and that their chances of getting published are slim. Even if that were true, there are many more avenues available to those who want to write about subjects they know well.

Let's discuss writing articles. To begin, you don't have to look any further than the Chambers of Commerce. They are often looking for well-written articles that they can use in their newspapers. You can also provide articles to your local newspaper and industry journals. Of course you can publish your own newsletter or write for someone else's. The correct option is the one that works for you.

Above are some of the outlets for articles on paper. Online vehicles offer you a completely new set of tactics. Just like the paper versions, you can write for your own newsletter (often referred to as an ezine) or for someone else who already has a list of subscribers or recipients.

Another venue for articles is online article repositories and distributors. These are places where you submit your articles for review. If accepted, the articles are included in the databases. From there, people can either read them or actually use them in their online publications. This is done at no charge. How does this help?

The people who use the articles agree to include your resource box. This is where you let readers know how they can benefit from your services or obtain additional information -- much like my resource box at the end of this article.

Writing a book or books is an extremely powerful way to demonstrate that you are an expert. Whether published by publishers or yourself, a book has long been the epitome of writing. Even accomplished news columnists are compelled to write books. And it's not as difficult as you may think.

Let's say you have written a number of articles. Then you have the basis for several chapters in your book. And a book does not have to be lengthy. It can be as short or long as necessary to get its point across. You can also write an e-book, which is a short book that is made available for downloading online.

Other opportunities
The list could go on, but I will conclude with just a few more ideas.

People who are interviewed by the press are looked at as experts.

By prudently sending out press releases and becoming known to the press, you better your chances of being one of the people they turn to.

Speaking of interviews, you may also make yourself available to other experts who are writing their own books or articles and need opinions and personal viewpoints.

Tips sheets and special reports make wonderful products that you can give to your prospects and clients or use as add-ons. These are generally rather short, but they once again indicate that you have sufficient expertise in your field.

Now you have several ways to be a recognized expert in your field. It's time to jump in and start swimming!

Peter George is the marketing coach and recognized expert who is known for helping self-employed professionals attract more clients, make more profits, and have more time to enjoy life. Immediately download "101 Ways to Attract More Clients" at

Tags: small business marketing, thought leadership, marketing tips, becoming an expert, recognized authority