Do It! Marketing Blog: Marketing for Smart People™

I got a phone call a few days ago from my friend Steve who is a fellow independent professional. He said to me at the beginning of the call, "David, I'm calling you as a reference."

So I'm thinking, "OK, he wants to hire someone I've worked with or someone I know - perhaps even a client of mine whose testimonial he saw on my website."

I say, "Steve, what can I do for you?"

And then he mentions someone's name. Let's call this person Larry. Now I like Larry and he's a good guy - perhaps a little confused about his marketing and messaging... and frankly that's OK because Larry is NOT a client of mine (although I've given him plenty of chances!)

Steve stops me and says, "No, no... I don't want to hire Larry. Larry wants to hire me. I'm calling you to ask you what kind of client do you think he would be?"

Wow. It's not a consultant reference, speaker reference, or service provider reference - Steve was asking me (essentially) "Would this guy be a good client?" FYI Steve saw me connected to Larry through LinkedIn and some other social media sites.

Lessons for YOU:

• We live in a hyper-connected world
• People DO read your social media profiles
• People DO judge you on the "company you keep" both online and off
• If you're a pain in the ass - as a consultant, speaker, vendor, partner, OR client... word will spread faster than you can imagine
• The top people in their field (ahem, YOU) do not have the bandwidth nor the interest to work with folks who are a pain in the butt
• YOU can't afford to be a pain in the butt on EITHER side of the professional services buying equation

Comments? What do you think? Have you had some experiences to share along these lines? Would love to hear from you in the Comments section below...

A few years back, J.M. Smucker topped the list of the "100 Best Companies to Work For" compiled by the Great Place to Work Institute and published annually in Fortune magazine.

Their extremely simple code of conduct (and the foundation of their strong corporate culture) is as follows:

• Listen with your full attention
• Look for the good in others
• Have a sense of humor
• Say thank you for a job well done

See, it's simple! No big words.

No "mission/vision/gobbledygook."

And what is most interesting to me is that the "corporate code" above is not corporate at all -- it's PERSONAL. It addresses the way each individual person is expected to BEHAVE (not think - but ACT).

What's the corporate code where you work?
Is there a difference between the written code (on the wall in the lobby, perhaps?) and the way people really treat each other? Click in the COMMENTS section below and let's discuss...

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David Newman is a marketing speaker and marketing coach who works with professionals who want to do a better job of marketing so they get more leads, better prospects, and bigger sales.

• Building a coaching culture that promotes candor and dialogue
• Linking strategy, structure, processes, values and human resources
• Balancing strategy and tactics
• Developing road maps for strategic planning and implementation at all levels
• Identifying and developing future high-potential leaders ("HiPos")
• Business literacy and management skills for new managers
• Performance-based coaching and feedback skills for managers and execs
• Persuasion, political savvy, managing without authority, managing upward
• Building "bench strength" in anticipation of the next labor shortage as the economy recovers
• Developing a bottom-line accountable culture
• Motivating workers in uncertain times

What's YOUR take on the list above? Please SHARE and DISCUSS in the comments section below...

This video clip speaks for itself (you should have your audio/speakers turned on):

What can YOU do that will impress people with YOUR versatility and talent?

These days, "being good" (or even great) is merely table stakes - you need to MASTER your offerings so your audience knows they're in the hands of a professional good enough to deliver A+ work while being confident enough to have fun.

In my marketing seminars, we spend about 10 minutes talking about what I call "canvas size." And my point is that most people's canvas is too small. Sometimes WAY too small.

To indulge the analogy for a minute, most folks can fingerpaint just as well as others... they just limit themselves to those small little 3x3 canvasses you can get at the art store.

Now, let's say you have big-canvas talents. For example, let's say you're a Chuck Close or a Jackson Pollock.

You could certainly paint on a little 3x3 canvas, but you wouldn't have the space or capacity to express YOUR message in YOUR way.

You'd be constricted, small, and tight. You certainly would not be considered a master of modern art. You're working on the wrong canvas size - it's too small for you.

Or worse, you'll make a mess on the rug and the table as your paint spills over the edges. You need more space.

Are YOU working on a big enough canvas?

Are you SURE?

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David Newman is a marketing speaker and marketing coach who works with professionals who want to do a better job of marketing so they get more leads, better prospects, and bigger sales.

Almost 10 years ago, I wrote an article for the Philadelphia Business
Journal (and an abbreviated version for WallStreetJournal.com) entitled "Marketing is Everyone's Business."

Upon re-reading it recently, I came to the sad conclusion that the article wasn't that strong although the concept behind it was HUGE then - and it is still HUGE today...

It was inspired by my 10-minute conversation with Susan Bach
of Adolor Corporation in Exton, PA. Susan gave me more
information about her company and their positioning,
products, and future plans for new drugs than most brand
managers at competing companies could have done. The catch?
She's the HR Director.

The bottom line: You gotta KNOW the business and MARKET the
products, services, and value prop no matter what the title on your business card. Great companies KNOW this and TRAIN for it. Does yours?

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David Newman is a marketing speaker and marketing coach who works with professionals who want to do a better job of marketing so they get more leads, better prospects, and bigger sales.

As a marketing speaker and marketing coach, I've seen small businesses at both ends of the spectrum - from the very successful to the very NOT successful (and, of course, a lot in between).

Of particular interest to me has always been the small business marketing challenges of the solopreneur.

You too may have come to the realization that running a successful solo business is a real F.E.A.T. -- and here's what that means to YOU: 

Fee - Demand high fees. Right from the get-go. Why? Because if you're a solo business owner, you live or die on your margins. Profits are not optional, they're required for survival. Early on, they help you stay afloat and that's even more important at the outset than later.

Wanna be cheap or affordable? Terrific. But wait til you're successful and your retirement fund is in the bag!

Starting out at the shallow end of the money pool is a fast way to drown!

Enthusiasm - Energy and drive and fun are REQUIRED to keep you going. You won't always be up and happy, but your core enthusiasm is the deep-rooted foundation that will help you get back up just one more time after you're knocked down. Again and again. And again.

You gotta love what you do - or do what you love. This is a decision, by the way - not a circumstance and not a "woo-woo" pile of nonsense. If you need a personal "live-with" or mantra to keep you on track towards enthusiasm in your business, then so be it.

I'll share mine with you if it's helpful:

"Do work you love WITH those you love and FOR those you love." 

That's it - pretty simple. But if a project, task, client, or intitiative comes across my desk and it's NOT in line with my personal live-with, I DON'T do it. And you shouldn't take on people or projects that violate yours, either.

Altitude (aka what I call the "Alpha Dog Effect") - Your ambitions and accomplishments ALWAYS gravitate to the same level as that of the people you hang out with.

What does that mean for you? Easy: Hang with the cool kids, successful kids, optimists, drivers, movers, shakers. Seek out the people who are doing more of what YOU want to do more of.

Hang with people who earn more than you - and you'll soon join their ranks.

Make friends with people who are dedicated to bringing MORE to their business, their clients, their prospects, and their marketplace. And you'll bring more to yours.

Do NOT waste a moment of your time with the brokeass losers, whiners, coulda-beens and excuse mongers ("It's the economy, it's the banks, it's the government, it's the weather, it's the market, or my favorite - it's the stupid prospects")

Tenacity - Like a dog chewing on a bone, you have to stick it out.

If you are able to get up in the morning and just as happily work for someone else - you're MUCH better off if you just go do that. Entrepreneurship might not be for you. 

If you're like most of us, then you're in business for yourself (and for YOUR specific business) because you don't know how to wake up and NOT do it.

Bust through walls for your business and soon you'll be sitting on an empire.

Not because you read it on some marketing guy's blog -- but because you're on your way to doing it anyway. Long before you landed here to get my encouragement, respect, and congratulations!

Guest column by Nick Usborne

The Rule of One falls into two areas...what you write about, and who you write to.

Here’s the first part of the rule...

Confine each communication to a single topic

This is a battle that has been raging between copywriters and their clients for a very long time.

Twenty years ago I remember trying to discourage clients from wanting to say too much in a single ad or direct mail letter.

I think they felt that if they were going to pay the media costs, they would get “more for their money” if they used every opportunity to say as much as possible about their products, services and company.

My counter-argument was that they would communicate much more clearly, and with better results, if they stuck to a single topic and a single message. The same problem persists today on the web.

Too many web pages try to cover too much ground.

Think of it this way. Very few people arrive at your site wanting to hear about all of your different products or services. Most will have used a search engine to find information on a single, clearly defined topic.

Whether you bring them to a specific landing page or some other interior page, build your pages so that they focus on just one topic at a time.

Do that and you will stay focused and please your visitors.

As a side benefit, you will also please the major search engines, which consistently reward pages that are confined to a single topic. The more clearly defined the page topic, the higher the listing.

And now for the second part of the Rule of One.

Write to one person at a time

You have probably heard this advice before. But as I read web pages across a variety of industries, I see little evidence of writers following this simple rule.

Basically, you will write more clearly, more personally and with better results if you picture an individual prospect or reader as you write.

Don’t write to some amorphous demographic group. Write to one person within that group.

Don’t create a mental picture of “that kind of person”. Picture a real person with a real life. Think about that person’s life. Think about what they want out of life.

Now think about how your product or service fits that person.

If you do this well, if you can truly see an individual prospect in your mind, it will have a profound impact on what and how you write.

Your text will read and feel as if it is being written to a real person. The corporate-speak jargon and biz-speak nonsense will disappear, and you will suddenly begin writing more clearly, with a true empathy for the person who will be reading your text.

Keep one thing in mind. This is not a “copywriting trick”. This is writing pages in a way that corresponds to how they will be read. It may sound obvious, but so many people lose touch with the fact that every page you write WILL be read by individuals with unique lives and needs.

No “group” will ever read your page. No “industry” will ever read your page.

The web pages you write will always be read by individuals, one at a time.

Concluding thoughts

Stick to one topic and write to one person.

It sounds easy, but very few people do it. Sometimes copywriters fail to write in this way because they haven’t thought about it. Sometimes it happens due to unrelenting pressure from above.

Either way, sticking to the Rule of One will always help you. Discipline yourself and fight your clients and managers if you need to.

In the end, the results will speak for themselves.

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Note: Nick Usborne is the leading advocate of good writing on the Web. He is an 
author, copywriter, consultant, speaker, and the publisher of the Excess Voice 
newsletter for online writers. Read his articles at http://www.excessvoice.com  

A colleague recently said to me, “No one has found the top secret formula for successful online marketing yet.”

I disagree. A number of companies know exactly what works and are making small fortunes with it.

The primary concept is that online marketing works best when you e‐mail to people who ALREADY know you. Therefore, successful online marketers build their “house file” or “e‐list” (lists of prospects and their e‐mail addresses) using the process outlined below, and then sell to those people via e‐mail marketing:

1. Build a Website that positions you or your organization as an expert, guru, or leader in your field or industry. This is the “base of operations” for your online marketing campaign.

2. Your Website should include a home page, an “About the Company” page and a page with brief descriptions of your products and services (each product or service description can link to a longer document on the individual item).

3. You should also have an “Articles Page” where you post articles your company has published on your industry or area of specialty, and where visitors can read and download these articles for free (e.g., a home improvement contractor would have tips for small do‐it‐yourself home improvement projects).

4. Write a short special report or white paper relating to the problem your product or service addresses, and make this available to people who visit your site. They can download it for free, but in exchange, they have to register and give you their e‐mail address (and any other information you want to capture).

5. Consider also offering a monthly online newsletter, or “e‐zine.” People who visit your site can subscribe free if they register and give you their e‐mail address. You may want to give the visitor the option of checking a box that reads: “I give you and other companies you select permission to send me e‐mail about products, services, news, and offers that may be of interest to me.”

6. The more “content” (useful information) on your site, the better. More people will be attracted to your site, and they will spend more time on it. They will also tell others about your site.

7. The model is to drive traffic to your site where you get them to sign up for either your free report or free e‐zine. Once they register, you have their e‐ mail address and can now market to them via e‐mail as often as you like at no extra cost.

8. The bulk of your online leads, sales, and profits will come from repeat e‐ mail marketing to this “house” e‐list of prospects. Therefore, your goal is to build a large e‐list of qualified prospects as quickly and inexpensively as you can.

9. There are a number of online marketing options, which can drive traffic to your site, that I can help you with. These include free publicity; e‐mail marketing; social media advertising; search engine optimization; direct mail; and e‐zine advertising.

10. The key to success is to try many different tactics in small and inexpensive tests, throw out the ones that do not work, and do more of the ones that are effective.

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Need a great marketing speaker for your next association conference, company meeting, or franchisee/dealer event? Marketing speaker David Newman delivers the goods - over 600 presentations since 1992. David's clients include 44 of the Fortune 500 and countless small and mid-size organizations, associations, and non-profits.
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A famous trapeze artist was instructing his students how to perform on the high trapeze bar. Finally, having given full explanations and instruction in this skill, he told them to demonstrate their ability.

One student, looking up at the insecure perch upon which he must perform, was suddenly, filled with fear. He froze completely. He had a terrifying vision of himself falling to the ground. He couldn’t move a muscle, so deep was his fright. “I can’t do it! I can’t do it!” he gasped.

The instructor put his arm around the boy’s shoulder and said, “Son, you can do it, and I will tell you how.” Then he made a statement, which is of inestimable importance. It is one of the wisest remarks I have ever heard. He said, “Throw your heart over the bar and your body will follow.”

Heart is the symbol of creative activity. Fire the heart with where you want to go and what you want to be. Get it so deeply fixed in your unconscious that you will not take no for an answer, then your entire personality will follow where your heart leads.

“Throw your heart over the bar” means to throw your faith over your difficulty, throw your affirmation over every barrier, throw your visualization over your obstacles. In other words, throw the spiritual essence of you over the bar and your material self will follow in the victory groove thus pioneered by your faith‐inspired mind.

Expect the best, not the worst, and you will attain your heart’s desire. It is what is in the heart of you, either good or bad, strong or weak, that finally comes to you. Emerson said, “Beware of what you want, for you will get it.”

Excerpted from BLAINE LEE, THE POWER PRINCIPLE, SIMON & SCHUSTER

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Need a great marketing speaker for your next association conference, company meeting, or franchisee/dealer event? Marketing speaker David Newman delivers the goods - over 600 presentations since 1992.
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