Do It! Marketing Blog: Marketing for Smart People™

The Challenge

Too often, professional services firms:

• Do marketing “by accident” or don’t do outbound marketing effectively
• Hope that “prospects will call us when they need us”
• Never know where their next lead is coming from
• Don’t market using their best asset – thought leadership
• Throw too many dollars into a “marketing black hole”

The Opportunity

Independent research with over 700 professional services firms proves that the #1 source of new business is “Making warm calls to existing clients” – and #2 and #3 are “Speaking at conferences and trade shows” and “Running our own seminars and events” yet if yours is like the majority of firms, you haven’t yet cracked the code on how to make this work for YOUR people to attract YOUR clients.

More research shows that 52-72% of B2B professional services BUYERS are willing to switch to new service providers across a spectrum of specialties. (Wellesley Hills Group, 2009 What’s Working in Lead Generation professional services market study)

Meaning: You’re always ONE good presentation away from closing new business.

The Payoff

Professional services firms and thought leaders within large companies can often do a MUCH better job in the following areas:

• Design and deliver a client-magnet presentation

• Generate leads without being salesy

• Use Before-During-After marketing to stay top of mind

• Maximize profits on a shoestring marketing budget

• Generate more leads, better prospects and bigger sales using irresistible offers and high-integrity techniques

...and in my experience working with clients like this, it does NOT take huge amounts of work; small, targeted shifts in your packaging, promotion, messaging, and followup makes all the difference (which we usually nail down over the course of 1 or 2 days together and then the floodgates open!)

Last Word: Marketing Skills vs. Presentation Skills

A decent presentation built for marketing and sales results will outperform a brilliant presentation built for a “standing ovation” or praise from your local Toastmaster’s club or high marks from a presentation skills coach.

Bottom line: I don’t care if you become a great speaker. I do very much care that you become a good speaker who consistently generates more leads, better prospects, and bigger sales each time you present in front of a roomful of potential buyers.

What do you think? Fire off some thoughts, comments, or questions in the COMMENTS section below. Let's talk about this one...

What follows is not directly related to marketing, copywriting, professional speaking and the other topics I typically cover here — and it is easy to dismiss advice like this as simplistic or trivial.

But when copywriter Kim Stacey e‐mailed this list to me, I read it carefully—and found it to be deceptively profound and effective.

Here are 10 tips for living less stressfully, from “Loving and Leaving the Good Life” by Helen Nearing: 

1. Do the best you can, whatever arises.

2. Be at peace with yourself.

3. Find a job you enjoy.

4. Live in simple conditions; get rid of clutter.

5. Contact nature every day; find the earth under your feet.

6. Take physical exercise. 

7. Donʹt worry; live one day at a time.

8. Share something every day with someone else; help someone else somehow. 

9. Take time to wonder at the world and at life; see some humor in life where you can.

10. Be kind.

If you have some thoughts to add, please do so in the COMMENTS section below:

For any professional services firm or consulting company working in or around the software industry, here's an invaluable resource: SoftwareCEO (http://www.softwareceo.com)

You'll find free business advice, discussion forums, online seminars, industry research, and links to software-specific resources.

SoftwareCEO Site Members also have access to file downloads, proprietary data, and thousands of dollars in exclusive Buyers' Club discounts.

Members of the exclusive CEO's Circle enjoy private peer networking through a secure forum and member directory. Be sure to sign up for the free newsletter -- SoftwareCEO founder Bruce Hadley offers weekly tips, tactics, and case studies. SoftwareCEO will *never* share your e-mail address with anyone. To subscribe to the free newsletter, e-mail: freenewsletter@softwareceo.com

Dozens of my readers (mostly professional speakers, consultants, and professional services firms) are complaining of declining response rates, a downturn in business, and the weak economy.

“Our direct mail isn’t pulling like it used to,” they complain.

“What can our firm do to generate more leads, better prospects, and bigger sales?”

Here’s what I have found works to turn ON your marketing efforts:

1. Take massive action. Figure out what you think you need to do to generate the level of leads and orders you need. Then do twice that amount.

2. Don’t rely on only one promotional vehicle, like direct mail or - heaven forbid - social media marketing. Do three, four, even five things: send out mailings; advertise in very narrow, well-targeted media; regularly e-mail your list; write an article; give a speech.

3. Make every communication a direct marketing communication. Offer a premium with a high perceived value. Feature your free offer in your promotion.

4. Test different offers, ideas, copy, formats, and media to see which work best. Roll out with those promotions that work. Scratch the others. If they don’t do well in a small test, doing more won’t help.

p.s. I don't subscribe to the "recession mindset." And I don't care much for the goofballs who now say we're "coming out of it." I DO very much believe what my pal, professional speaker Jim Mathis, CSP says -- the economy is not DOWN, it's DIFFERENT. And furthermore, it's NEVER coming back (not the way it was, anyway).

Welcome to the new world - and NOW is a great time for you to prepare your firm to market successfully in it!

As a marketing speaker and marketing coach, I have found 14 things that most of my clients (professional speakers, consultants, and professional services firms) can turn to that will keep your e‐zines and blogs timely and fresh.

Here's the list for you - and please use the COMMENTS section below to add your own great ideas... 

1. How‐To Tips. Everybody loves to read “how to’s.” A very short pithy practical tip your reader can use that day. For example, say you were writing to employers interested in OSHA regulations. You may have an article like, 10 Tips You Can Use to Pass Your Safety Inspections.

2. Dialogue with the Reader, Soliciting Feedback and Participation. I love this; it works equally well for an ezine or blog. This allows two‐way communication with your reader. You get to build a real bond with your readers. Your readers can be your best source of material. Pose questions to your readers and promise to publish the answers. For example: In one of my e‐zines I asked my readers to tell me some of their success stories, involving giving out free information. I told them that if I used their information I would give them full credit in my e‐zine.

3. Tips from Friends and Colleagues. This gives you the opportunity to “be seen” as an unbiased source of information. I love to bring in experts covering all sorts of topics. Lets be honest: you and I don’t know everything. If you can bring in experts covering a wide range of topics you become a source of information that your reader can always look to. In one of my e‐zines my friend Paul Karasik gave a great networking tip from his new book “How to Market to High Net‐Worth Households”

4. Plugs for Friends and Clients’ books, e‐books, reports, products and services. Make extra money by creating affiliate relationships, or joint ventures. Becoming an affiliate for someone can be the easiest way to make money. All you do is promote their products for a commission. Alternatively, you can promote a friends product as a favor because you believe your readers would benefit from it. (I do this regularly with a lot of my NSA speaker buddies who offer excellent programs and products to the same target market that I serve. No money changes hands. Just love and referrals.) 

5. Reader Feedback and Contributions. This gives you a chance to create a buzz, controversy and argument. There have been times I have posted information, only to be inundated by readers telling me they agree, or disagree. Either way that is good. It means people are reading.

6. Upcoming Speaking Engagements, Seminars, and Tele‐conferences. If you do any public appearances, some of your readers will want to attend. This is your chance to let them know where you will be and what you will be doing. It is also a great way to meet some of your most loyal readers. Include links to Websites where the reader can register for the event. 

7. What I’ve Done Lately. Your readers will want to see what you have been working on; it is like reality TV. It gives them a sneak peak in to your life and lets prospective new clients see your work.

8. Recommended Vendors. Sometimes you come across a service provider that has helped you out, and you feel would be a godsend to your readers, why not return the favor and promote him in your e‐zine? A copywriter friend of mine recently had a problem with his computer, and a company called Rescue.com saved his bacon.  

9. Useful and Relevant Websites. While you are cruising the net, you may find a Website others don’t know about, that you find useful. Let the world know, get the word out. For example, this ezine marketing course may be exactly what you need to get your ezine marketing back on track!!

10. Mini Book Reviews. If you read a book that you feel may be valuable to your readers let them know, post a link to Amazon and make yourself a couple of bucks if they buy.

11. News Nuggets of Interest. Clip excerpts from industry trade journals that you believe may be relevant to your readers.

12. News About Your New Books. Let your readers know about any books you might be working on.

13. Plugs for Your Own Products. This is where you get a chance to plug your own products. You do not have to feel guilty about selling your products and professional services; your readers want to know what you have to offer. Look at it as a fair trade. You give your reader valuable information, and in return he rewards you by purchasing some of your products. It is totally win/win.

14. Quotations. Many people love to read quotes. A good quote can be inspirational. If you find one you like include it in your next issue.

That's it - so now you have no more excuses NOT to crank out terrific, value-rich ezines and blogs with a lot less effort than you thought.

Got more ideas? Share them in the COMMENTS area below.  

p.s. If you'd like some personalized help - and your very own customized email and phone outreach tools, social media scripts, a killer email signature file, a polished referral blurb and more, check out the Small Biz Outreach Action Packs.

A study conducted by Quiris discovered that people have an inner circle of 16 sources from whom they open e‐mails—that includes e‐zines they subscribe to, and their friends.

What does this mean to you? Simple: the competition is fierce.

You could be giving away free gold bars, but if no one reads any of your message how would anyone know about it? It is the age‐old question what came first—the chicken or the egg? The greatest message no one reads is no more effective than the worst message everyone reads. They have to read your message.

Your typical Internet user is overwhelmed with daily e‐mails, most of which they never read. Do you read all your e‐mail? 

People do not have the time to sit and read every single e‐mail they get. They read their e‐mail the way they read their normal mail, except now they have the power to use a delete button.

They quickly scan two very important lines on every e‐mail that will help them decide. They look at the “from” line, and the subject line.

Always use the same from line when emailing to your subscriber list. Your readers must get to know and trust you. Once you create a bond with your reader and gain their trust, you will make it into their inner circle.

Isn’t this how you decide which e‐mails you will read?

Your subject line is a different story; try to give your reader a reason to read your e‐mail. Offer him a benefit for reading your message. Let him know what is in it for him or her.

Tests show that if you include the readers’ first name in the subject line, you will get a noticeable bump in response.

Think of your subject line as a mini headline. One of my most successful subject lines from my e‐zine was “Do Question Headlines Work?” There was an avalanche of response to that simple subject line.

Michael Masterson has come up with a formula he uses when he writes headlines; it’s called the 4 U’s. Your headline must be useful, unique, ultra specific, and urgent. It is a nifty little checklist. The next time you are stumped for a headline, try the 4 U’s.

Here let me show you how it is done. Check the subject line for the 4U’s, for each U give it a score of 1‐4; 1 being lousy, 4 being excellent. When you’re done average out your score and see what you have. Anything lower than a 3 should probably be re‐written.

Here is a sample subject line from a small business marketing e‐zine:

8 ways to generate a ton of repeat business

Is it useful? Every businessperson or salesperson wants to know how to increase his or her referral business. Yes, it is useful, let’s give it a 4.

Is it unique? Well, not exactly so let’s give it a 2.

Is it ultra specific? You betcha, it tells you there are 8 ways, not a couple or a few but eight specific ways. So let’s give it a 4.

How about urgent? There really is no timeframe given so let’s rate this a 2. If you add these numbers up you get 12 divide that by 4 and you get 3. Not bad, but the real question is - how can YOU do even better?

In the comments section below -- Will you share your thoughts and insights into how YOU decide which emails to open and engage with? 

p.s. If you'd like some personalized help - and your very own customized marketing and sales toolkit PLUS an easy-to-implement small business marketing game plan with 1-on-1 guidance for 90 days, get all the details here.

Just got a question from one of my NSA speaker friends, Kevin Lerner of PresentationTeam. His question is as common as it is tricky:

"Is it better to promote your personal brand or your company brand?"

He continued, "Do I put more focus into the personal or professional? I'm seeing more and more people who have mostly professional information in their social media profiles and activities (Facebook, YouTube, Twitter). Do I maintain a presence for both? Which one is primary - me or the company?"

Good observation, Kevin, and even better question. As a marketing speaker and marketing coach who works with professional speakers, consultants, and professional services firms, this question comes up a lot.

The answer lies in building your brand sandwich. It's made up of several layers and each one needs to be hot, tasty, and fresh on it's own. (And avoid using ciabatta bread.)

Seriously - here are the layers for your brand sandwich:

• Your personal name/brand (in my case, David Newman)
• Your company name (for me, Do It! Marketing)
• Your book titles (ex: 21 Secrets of Simple Marketing Success)
• Your speech/seminar titles (ideally, there's a book or product with the SAME name in your arsenal)  
• Your sound bites and building your "marketing language bank" (which is itself one of MY sound bites!!)
• Your favorite sayings or expressions (ex: "Fabulous!!!" or "BAM!")

When it comes to social media, the best plan is to market your PERSONAL brand first and foremost. After all, remember it's called SOCIAL media -- not BUSINESS media!

My three rules for social media (and these apply equally well to Twitter, Facebook, LinkedIn, YouTube, and your blog):

1. It's SOCIAL (be a PERSON first) - 3-dimensional, quirky, approachable, authentic, fun

2. It's OUTWARD-focused - Just like making friends, you'll make a lot more of them if you make your social interactions about THEM and not about YOU

3. It's a RELATIONSHIP and not a transaction - treat your followers, fans, and friends like real people. They have egos, they have feelings, they like being thanked, recognized, promoted, and praised. So DO THOSE things and you'll do great.

So Kevin - YOU ROCK, BABY! Thanks for asking the killer question!!

A corporate presence in social media is great -- if you're a corporation.

If you're a 1-5 person business (like 90% of businesses in America are), then you're NOT trading on your company's name - you're trading on your own. Make your social media strategy fit that reality and all the pieces will come together nicely for you.

As a marketing speaker and marketing coach, many of my clients have neither the budget nor the business model to justify a big advertising budget, much less advertising on TV... BUT a while back there was a Home Depot television commercial that brilliantly demonstrated an understanding of HOW their customers (and yours) make purchasing decisions.

It went something like this…

A man is standing in the tool department holding a drill while his wife looks on dubiously.

He obviously wants to buy it, but apparently expects some resistance from his wife so in an effort to convince her says, "Don't think of this as a drill, think of this as your new book shelves."

Well, his ploy worked because in the next scene, the same couple is standing in front of the table saws. He smiles at his wife, points to one and says, "And think of this as your new deck!"

The final scene shows the same couple getting ready to purchase a shop vac. Only this time the woman speaks up and says, "And I can think of this as my clean garage!"

Not only do they do a stellar job of articulating their products' benefits but they do so without mentioning one feature! So, the next time you're tempted to itemize your products' or services' nifty features take a deep breath and stop.

Instead, articulate how those features translate into customer benefits, outcomes, and results.

As a motivational speaker in the area of marketing and business development, I'm often asked by CEOs and business owners about how they can be better leaders of their internal marketing efforts. 

My answer is you can't be a great marketing leader unless you're first a great leader.

Here are some guidelines that the best leaders across all disciplines have come to recognize as foundational to their leadership success and that I share with you for the benefit of your own marketing success:

1. Expect the best from people you lead.
2. Become fully aware of others' needs.
   
3. Establish high standards of excellence; communicate them
   clearly and often.
4. Create an environment where failure is not fatal.
   
5. Climb on other people's bandwagons if they're going
   anywhere near the neighborhood you want to go.
6. Employ stories, examples, analogies, and models to
   encourage success.
   
7. Use a balanced mix of positive and negative feedback in
   a constructive spirit and with specific substance.
   
8. Appeal sparingly (or not at all) to competitive or
   aggressive impulses.
   
9. Encourage and reward collaboration.
10. Build into the group an allowance for healthy conflict
    and "fights" around issues, not around personalities.
    
11. Recognize and celebrate achievement.
    
12. Take steps to keep your own level of motivation genuine
    and high