Do It! Marketing Blog: Marketing for Smart People™

Entrepreneurs who START a business typically exhibit these traits:

1. Independent - they want to be their own boss.
2. Self-Reliant - they want to know they're 100% responsible for their own results
3. Hard-working - they're not afraid of hard work, long hours, and the toughest boss they'll ever have (see #1 above!)

Entrepreneurs who SUCCEED in business typically exhibit these traits:

1. Dream big but dream focused. They want to create something that is substantial and that makes a real contribution. But they are also focused enough and disciplined enough to distinguish between opportunities and distractions.
2. Lifelong student. They're willing to learn, experiment and try new things. They regularly challenge their own assumptions and explore outside their comfort zone.
3. Willing to ask for help, delegate, and outsource. Most entrepreneurs are better at helping than being helped. But if you’re not willing to ask for help or delegate to others, you severely limit your growth.
4. Will break through obstacles. Entrepreneurs always get stuck. Whether in dire straits financially, facing a tough new competitor, or dealing with internal headaches, the entrepreneurial journey is almost always turbulent. Successful entrepreneurs expect this and have learned to "secure their own oxygen mask before assisting others."
5. Resilient. They face disappointment with courage. And more important, they bounce back. Again and again and again. And again!!
6. Have patience. Things rarely work out for entrepreneurs as quickly as they'd like. Successful entrepreneurs have come to understand that sometimes the "shortcut" is the long way.

These rules were originally tweeted by Emma Coates, Pixar’s Story Artist.

Look them over and see how many of them apply to YOUR story - specifically, your marketing story that you're trying to articulate (first, for yourself and then for your prospects, clients, and customers!)

Number 9 on the list - "When you’re stuck, make a list of what wouldn’t happen next" – is a great one. So is number 12 - "Discount the 1st thing that comes to mind. And the 2nd, 3rd, 4th, 5th – get the obvious out of the way. Surprise yourself."

Use the COMMENTS section below to share your favorites and how they impact YOUR thinking about YOUR marketing, sales, and business development success.

1. You admire a character for trying more than for their successes.
2. You gotta keep in mind what’s interesting to you as an audience, not what’s fun to do as a writer. They can be very different.
3. Trying for theme is important, but you won’t see what the story is actually about til you’re at the end of it. Now rewrite.
4. Once upon a time there was ___. Every day, ___. One day ___. Because of that, ___. Because of that, ___. Until finally ___.
5. Simplify. Focus. Combine characters. Hop over detours. You’ll feel like you’re losing valuable stuff but it sets you free.
6. What is your character good at, comfortable with? Throw the polar opposite at them. Challenge them. How do they deal?
7. Come up with your ending before you figure out your middle. Seriously. Endings are hard, get yours working up front.
8. Finish your story, let go even if it’s not perfect. In an ideal world you have both, but move on. Do better next time.
9. When you’re stuck, make a list of what WOULDN’T happen next. Lots of times the material to get you unstuck will show up.
10. Pull apart the stories you like. What you like in them is a part of you; you’ve got to recognize it before you can use it.
11. Putting it on paper lets you start fixing it. If it stays in your head, a perfect idea, you’ll never share it with anyone.
12. Discount the 1st thing that comes to mind. And the 2nd, 3rd, 4th, 5th – get the obvious out of the way. Surprise yourself.
13. Give your characters opinions. Passive/malleable might seem likable to you as you write, but it’s poison to the audience.
14. Why must you tell THIS story? What’s the belief burning within you that your story feeds off of? That’s the heart of it.
15. If you were your character, in this situation, how would you feel? Honesty lends credibility to unbelievable situations.
16. What are the stakes? Give us reason to root for the character. What happens if they don’t succeed? Stack the odds against.
17. No work is ever wasted. If it’s not working, let go and move on – it’ll come back around to be useful later.
18. You have to know yourself: the difference between doing your best & fussing. Story is testing, not refining.
19. Coincidences to get characters into trouble are great; coincidences to get them out of it are cheating.
20. Exercise: take the building blocks of a movie you dislike. How d’you rearrange them into what you DO like?
21. You gotta identify with your situation/characters, can’t just write ‘cool’. What would make YOU act that way?
22. What’s the essence of your story? Most economical telling of it? If you know that, you can build out from there.

1. Be more courageous.
2. Stop prospecting blind.
3. Tune your radar.
4. Listen more deeply.
5. Action creates traction.
6. Try new things.
7. Hang in there. 
8. Get better daily.
9. Begin with enthusiasm. 
10. Finish with flair.
11. Celebrate small wins.
12. Eliminate wasted steps.
13. Aim higher sooner.
14. Never stop learning.
15. Give, give, give. 
16. Plant seeds relentlessly.
17. Stop wasting time.
18. Hound dogs bark.
19. Alpha dogs buy. 
20. Value + Time = Trust.
21. Do your homework.
22. Bring home bacon.
23. Seek higher ground.
24. Stop the crazy.
25. Start the money.
26. Give awesome gifts.
27. Keep it real.
28. Start fresh today.
29. Be the hero. 
30. Write that letter. 
31. Prove your case. 
32. Trust the process.
33. Seize the day.
34. Solve prospect problems.
35. Make others shine.
36. Ask better questions.
37. Think WAY bigger.
38. Focus your energies.
39. Now beats later.
40. Let's play nice. 
41. Zig don't zag.
42. Never sell alone. 
43. Stay the course.
44. Don't get distracted.
45. Always ask "Why?"
46. Amp it up!
47. How doesn't matter.
48. Invite and engage.
49. You're already there. 
50. Enjoy the ride.
51. Fascinate to dominate.
52. Write it down. 
53. Keep on truckin'!
54. Love your clients.
55. Ask for help.
56. Never give up.
57. Make prospects friends.
58. Sharpen your edge.
59. Bang it out.
60. Serve to sell.
61. Speak your mind.
62. Expand your circles.
63. Love your numbers.
64. Consider crazy alternatives.
65. Not so fast. 
66. Go for no. 
67. Blow 'em away.
68. Make miracles happen.
69. Stretch your possibilities.
70. Kill your ego.
71. It's about them.
72. Speak their language.
73. Earn their respect.
74. Don't shy away.
75. Give more generously.
76. Don't be scared.
77. Buy this book.
78. Freshen it up. 
79. Redirect dumb questions.
80. Anticipate common roadblocks.
81. Full color proposals.
82. Pictures trump words.
83. Thank your heroes.
84. Respond, don't react.
85. Invest in yourself.
86. Seek the truth.
87. Avoid the obvious. 
88. Birds gotta fly. 
89. Fish gotta swim.
90. Relationships are perishable. 
91. Make that call. 
92. Track your progress. 
93. Decisions drive momentum.
94. Take notes everywhere.
95. Look further ahead.
96. Stop playing small.
97. Sell the dream.
98. Deliver the goods. 
99. Never shortchange yourself.
100. You're so ready.
101. DO IT. Now!

Grab your FREE copy of the Do It! Marketing Manifesto

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

Like you, I get a lot of offers every day.

Not just “offers” to buy things - those are easy to say no to. Rather, I’m talking about offers to read something, download something, review something, offers to get introduced to people, offers to speak, offers to connect.

The key to success - and to moving swiftly through these hundreds of micro-decisions we all face daily - is to say no fast.

Naturally, that also means you need to develop the ability to say yes fast.

But no is harder.

Saying no triggers all sorts of irrational thoughts in your brain, like:

• I’m missing out
• I’m being a jerk
• I'm letting them down
• They’ll think I’m rude
• They’ll hire a competitor
• And on and on and on...

None of those are true.

And most choices are reversible.

But the key to success in marketing - and in business - and in life, really - is to develop this one muscle: your DECISION muscle:

• Do I stay or do I go?
• Do I opt in or opt out?
• Do I connect or do I pass?
• Do I read or do I delete?
• Do I say yes or no?

If you want to exercise this muscle right now (with completely no pressure and no consequence), then pop down to the COMMENTS section of this blog and post the word YES or NO. Super simple. It’ll take you 10 seconds.

Next level up from that exercise - go to your email inbox. Look at the first 20 messages. Don’t READ anything.

Just decide what to do with the email.

If it’s junk, delete it.

If it’s important, file it.

If you’re not sure… A-ha! Gotcha!!

THAT is the muscle you need to develop.

The certainty muscle - the confidence muscle - the ability not only to MAKE decisions but to TRUST your own decisions. 

• In or out?
• Yes or no?
• Black or white?
• Boxers or briefs?
• Chocolate or strawberry?
• Hardback or Kindle (couldn't resist!)
• You get the idea...

As soon as you STOP “thinking” and start “deciding” - everything in your business gets easier.

You start getting unstuck.

You start building momentum.

You start implementing, moving, and acting.

And in marketing - it’s ACTION that gives you TRACTION.

So go ahead… Say yes. Say no.

Decide! Act!! Do!!!

That’s the key to your entrepreneurial success.

Let me know how I can help. (Or don’t! See how this works?)

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on saying no fast and trusting your decisions...

There's a nice group of folks coming together for the next "Simple Marketing Success" 10-week group coaching program that begins October 8. 

In fact, you have about 24 hours to catch Early Bird pricing that expires tomorrow (9/21). 

I'm talking with a lot of entrepreneurs, small business owners, and independent professionals about the program.

Some are a great fit for the program and will benefit hugely. 

Some are not. I will almost always catch these people during the application process and weed them out.

This is one such story... 

This entrepreneur emailed me the following question: 

Hi David,

I hope you are having a great weekend!  After some debate, here's the verdict: I want to take the course, I believe, you see, I'd make a great student - but money is an issue for the household if you know what I mean.

So here's a question: Would you feel comfortable giving us a 100% satisfaction guarantee? If at the end of 10 weeks I have not been able to get a solid booking(s) to at least cover the cost of the program, then you'd give us a full refund. But if I have been able to get a solid booking(s) at the end of the 10-week period, then we call it a major success and both parties are happy, including my wife. Can we do that?

I won't bore you with pointing out the half-dozen red flags with this prospect. You can probably see them all for yourself. 

This post is about guaranteeing YOUR consulting, coaching, or training outcomes. 

My policy - I don't do it.

And neither should YOU. 

Here's what I replied to this fellow:

Pat,

If you're looking for some kind of guarantee, the problem is that I can only guarantee MY program.

I can't guarantee YOUR results. 

Here's what I guarantee:

• I'll lead 10 weekly calls
• You'll get 10 weekly assignments
• You'll get digital audio downloads of 10 calls
• You'll get word-for-word transcripts of 10 calls
• You'll get 280+ pages of tested small business marketing strategies, tools, templates, and ideas
• The ideas and tactics you'll get have been proven with over 300 entrepreneurs, small business owners and independent professionals
• I'll be available for UNLIMITED email support and respond to you within 1 business day, usually much sooner
• You'll get TWO 30-minute private 1-on-1 calls with me which you can use for any purpose
• You'll get full access to the online Group/Forum website for asking questions, seeking feedback, and posting responses and assignments

• I can't guarantee you'll be on the calls
• I can't guarantee you'll listen to the recordings
• I can't guarantee you'll do your weekly assignments
• I can't guarantee you'll read the transcripts
• I can't guarantee you'll read the book
• I can't guarantee you'll implement a single strategy or tactic
• I can't guarantee you'll email me when you need help or guidance
• I can't guarantee you'll set up your 2 private coaching calls
• I can't guarantee you'll follow my advice
• I can't guarantee you'll participate in the online forum
• I can't guarantee you'll work hard (or at all) to make this program WORK for you

And I'm not in the business of "convincing" people with feel-good guarantees.

I don't work with hundreds of people at a clip. I work with a very small, very dedicated group of entrepreneurs, business owners and independent professionals who are committed to their own success and want to accelerate its timetable and expand its scope.  

If that's you, then terrific. Let's do this thing.

If not, no hard feelings.

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on using guarantees in YOUR coaching, consulting, training or professional services business. And if you use a written guarantee, feel free to post the link and a quick plug for your services, too!

How to unlock, unblock, and unleash LinkedIn Groups...

If you're a thought-leading executive or entrepreneur, chances are excellent that you are actively using the Groups feature in LinkedIn. (And if you're NOT - well, you're missing a tremendous opportunity to add value to your prospect base, find new clients, and build new relationships - but more on that in another post!) 

I belong to 50 LinkedIn Groups and of those, I own or manage three of them.

Today's topic is in response to the following email I got from a member of one of my groups:

Hi David!

I have tried to submit comments at least twice now on discussions that have been started by someone else in the group. When I hit the submit button, it tells me my comment is pending review.

Is there something I need to do on my end to get my comments to go through? Am I being blocked for some reason?

And then the SAME THING started to happen to ME in other groups I belonged to...

It was both a real headache and a real mystery to figure out how to solve this... til now. 

Take a look... [Click the Enlarge icon in the lower right for a better view!] 

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on managing and profiting from LinkedIn Groups. And if you own a Group, feel free to post the link and a quick plug for your Group, too!

I see broke people...

Here's a reimagined scene from one of my favorite movies, The Sixth Sense...

As a business owner, entrepreneur, or service professional, see if any of this sounds familiar to YOU - and if so, please share your experiences and advice in the COMMENTS area below...

COLE

I want to tell you my secret now.

Malcolm blinks very slowly

MALCOLM

Okay.

Cole takes an eternal pause. A silent tension engulfs them both

COLE

...I see people.

Malcolm just gazes quietly.

COLE

I see broke people...

MALCOLM

In your dreams?

Cole shakes his head, "No."

MALCOLM

When you're awake?

Cole nods, "Yes."

MALCOLM

Broke people, like beggars?

COLE

No, walking around, like business owners... They can't see each other. Some of them don't know they're broke.

MALCOLM

They don't know they're broke?

Malcolm becomes completely motionless. Works to hide his shock. He and Cole stare at each other a long time.

COLE

They tell me stories... how they used to land big clients without doing any marketing... how they wasted a fortune on a fancy PR firm... how they went into credit card debt to pay for a get-rich-quick internet marketing seminar...

Malcolm's words are extra-controlled. Revealing nothing.

MALCOLM

How often do you see them?

COLE

All the time. They're everywhere.

You won't tell anyone my secret, right?

MALCOLM

...No.

COLE

Will you stay here till I fall asleep?

Malcolm nods, "Yes." Cole pulls the covers up to his chin and turns to the window in the room. Malcolm is very still and stares at Cole.

MALCOLM'S EYES -- slowly turn and survey the room. They find nothing. Malcolm returns to watching Cole.

COLE'S EYES LOOK AROUND THE ROOM WARILY... WE MOVE IN ON THEM -- TILL HIS EYES FILL THE FRAME.

And then we see what he's staring at. Through Cole's hospital room window we look across onto a run-down housing project.

Rows of small offices are visible. In the windows are broke business owners... SOME OLD, SOME YOUNG... SOME ARE DRESSED IN MODERN NEW CLOTHES... SOME WASH THEIR NEW CARS...

p.s. If you want to STOP seeing broke people and build your marketing, sales, and business development muscles, we still have a few open seats for the Simple Marketing Success 10-Week Virtual Bootcamp experience that starts October 8, 2013. Let me know you're interested (email or call me 610.716.5984) and I'll forward you the application materials and program guidelines right away.

There are only three problems that you, as a small business owner, entrepreneur or professional service provider, are ever going to be in a position to solve.

You may sell the world’s greatest widgets… You may have patented the most efficient doo-dad your industry has ever seen… Your flagship service may be the most effective on the planet with the only 100% bulletproof guarantee in the business…

Hard truth:

• None of your prospects has a widget problem
• None of your prospects has a doo-dad deficiency
• None of your prospects stay up at night searching for a bulletproof guaranteed service

Let’s reframe your sales conversations as a delicate balancing act of investigating your prospect’s most important priorities and connecting your product or service to solving those specific problems or advancing those specific goals.

For the executives and decision-makers you’re selling to, at any given moment in time, their priorities might fall into one of three categories: Solving people problems, process problems, or profit problems. Which of these 63 sales triggers do you use the most? (Please use the COMMENTS area below to chime in...)

People Problems

People problems come in all shapes and sizes, but here’s a starter list so you can probe them more intelligently during your next sales conversation with a prospect:

1. Recruiting top talent

2. Retention of top talent

3. Employee engagement

4. Recognition and reward

5. Staff utilization

6. Leadership

7. Teamwork

8. Communication

9. Coaching

10. Collaboration

11. Succession

12. Silos and turf wars

13. Gossip, gab and the grapevine

14. Delegation

15. Micromanagement

16. Perfectionism

17. Negativity

18. Entitlement

19. Arrogance

20. Complacency

Process Problems

Process problems show up as inefficiencies, gaps, missed opportunities, too much wasted time or effort, too many steps, too much waste, too much bureaucracy or paperwork or too many layers between customer and company.

There were entire industries built around business process innovation and a handful of fads from the 1950’s to the 1990’s didn’t help – the total quality movement, business process re-engineering, outsourcing, insourcing, rightsizing, you name it.

Let’s cut to the chase and catalog a brief list of potential sources of process problems that you may want to discuss with your prospect in order to get their attention focused on the desired impact of your products or services.

1. Accounting

2. Billing

3. Call Centers

4. Contracting

5. Customer Service

6. Delivery

7. Distribution

8. Engineering

9. Facility management

10. Finance

11. Information Systems

12. Innovation

13. Inventory management

14. Manufacturing

15. Marketing

16. Operations

17. Payroll

18. Product development

19. Regulatory compliance

20. Research and development

21. Sales

22. Strategic planning

23. Workforce diversity

Profit Problems

Profit problems come in many shapes and sizes.

What’s important is that when you are marketing and selling your products and services that you do NOT overlook this vitally important problem that is NEVER far from the mind of any serious prospect.

Often placed at the end of a chain reaction of internal and external variables (where your products and services come into play), when you talk about solving your customers’ profitability problems, the outcomes almost always end up with YOU using the following “so that” phrases:

1. So that you sell more…

2. So that you sell more often…

3. So that you sell at full price…

4. So that you avoid discounting…

5. So that you open new markets…

6. So that you expand your product line…

7. So that you cut costs…

8. So that you manufacture and distribute more efficiently…

9. So that you speed up time to market…

10. So that you cross-sell…

11. So that you up-sell…

12. So that you open new channels…

13. So that you raise prices…

14. So that you boost your margins…

15. So that your per unit cost goes down…

16. So that you franchise…

17. So that you license…

18. So that your stock price goes up…

19. So that your revenues increase...

20. So that you conserve more cash…

Use these 63 checkpoints and you’ll be better equipped to isolate your prospect’s real issues - and you’ll more quickly identify the “problem behind the problem” and position your products and services in the context of solving the root cause of your prospect’s current challenges.

Do THAT and your sales conversations will become more successful in the short term and much more profitable in the long term.

___________

Want hundreds more marketing, sales, and business development ideas, templates, and tools? Buy the Do It! Marketing book and get over $747 in business-building bonuses. You'll also get a kickass marketing book that might be exactly what you've been looking for to take your business from average to awesome. Buy the book now then grab your bonuses from this link.
You can thank me later. Rock on! 

Disclosure: I never badmouth anyone in public. EVER. Even if they deeply and richly deserve it. And I’m not about to start now, even though this story may send chills down your spine. All names have been removed to protect the goofy.

First, check out this exchange (via Facebook message) between me and a successful international keynote speaker with whom I am friendly (and who earns in excess of $20,000 per speech):

• HIM: hey you do ongoing coaching type programs, right? 
  like you get clients that pay you X per month or year for telephone time or something else?
  im asking because i was approached recently by a CEO who wants me to do executive coaching/mentoring for him.  do you have some sort of outline i could follow please? i havent structured a deal like this before

• David Newman
  I do marketing coaching, not “executive coaching” but many of my clients DO - usual structure is 2-3 phone meetings per month with email access to you in between and for CEOs I wouldn't charge less than $5k per month. 7500-10k per month if the meetings are in person. Normally you'd lock them in for a 6- or 12-month commitment.
  That's all you need to know to close the deal. Boom - you owe me a Pepsi.

• HIM: lol thanks. but what do they get for their money ? in terms of time commitments etc and i dont have any formal program structured. or is it pretty informal? they call and you just shoot the shit?

• David Newman
  If the content of the expertise you're trying to sell isn't in line with what the CEO needs or expects, you're toast - you can't just charge for something and "wing it" - don't mean to be harsh, bro - but are you playing to your strengths here??

• HIM: he approached me, not the other way around
  he was in my audience recently and came over to me and said he wants to hire me to be his executive coach
  so i certainly havent promised him anything i cant deliver
  but i dont have a bunch of papers and programs and checklists or any formal program, because this is not something i normally do.

I’ll stop there simply to spare you the pain and embarrassment of more.

What’s wrong with this picture? I could go on and on but I promised myself this would be a short post.

PLUS I want to hear from YOU in the Comments section below about your reactions and advice in avoiding this type of train wreck.

Here’s my 6 cents on what is dangerous and crazy about this exchange:

1. Someone who can deliver a killer keynote speech (regardless of fee level) does NOT automatically qualify as an executive coach. Totally different skill set. It’s like hiring a virtuoso pianist to build a custom stereo - yes, they both make music. But the similarity ends there.
    
2. “Do you have some sort of outline I could follow?” Imagine this question coming from a jet fighter pilot, a brain surgeon, or a trial attorney. There is no outline -- it’s a skill set that takes YEARS of study, serious expertise, and deep experience. You don’t “follow an outline.”
    
3. “I don’t have any formal program structured.” Here’s your first clue, Sherlock Holmes - if you don’t have a formal program for what you’re trying to sell, then you have no business selling it. Holy cow, do I really have to spell this out? Shouldn’t this just FEEL wrong? Apparently not...
    
4. “They call and you just shoot the shit?” Umm, no. I just gave my friend some pricing guidance that a high-level executive coaching program is at least $5,000 per month. And he asks me if that money goes toward “shooting the shit”? Seriously? (Maybe I should reconsider going into the executive coaching business after all.) Meanwhile - there are serious, committed, high-value executive coaches that just read this and their foreheads are about to explode. And I don’t blame them.
    
5. “But Dad - HE started it!” OK, that’s not exactly what he said. It was “he approached me, not the other way around” as if THIS makes it OK to charge money for a service that my friend is neither qualified nor prepared to offer. But wait. we’re not quite done - it gets worse...
    
6. “I don’t have a bunch of papers and programs and checklists or any formal program, because this is not something I normally do.” Again, let’s transplant this statement to a different profession - forensic accounting, cancer research, or defusing bombs. You’d probably want each of these professionals to show up with more than “a bunch of papers and checklists” to fulfill their responsibilities, correct? And you might even be more nervous to learn that “this is not something they normally do.” The lesson? THEN DON’T DO IT!!!

Not to brag, but I’ve presented over 600 marketing keynotes, seminars, and strategic work sessions since 1992. I’m certainly not a $20,000 speaker like my friend, but I’m pretty damn good at what I do in front of a group.

I’ve also served as a marketing coach and marketing mentor to nearly 400 executives and entrepreneurs both individually and in my group programs since 2002. I’m pretty awesome at that.

(By the way, if all this seems too bragalicious for your personal taste, I would challenge you that if you don’t understand what YOU are truly GREAT at, you’re going to have a hard time getting clients to pay you premium fees that reflect your value.)

Bonus question: As a marketing coach, do I have a “bunch of papers and programs and checklists”? As a matter of fact, I DO. But guess what? It’s not those that MAKE me a marketing coach. They simply make my clients BETTER clients - and more successful, too.  

What do you think of speakers who offer coaching "just because"?

Please use the COMMENTS area below to chime in with your advice, insights, and experiences on both sides of this equation - as the speaker or coach AND as the client who may have had a “disconnect” experience with a professional who was GREAT in one delivery mode and surprisingly disappointing in another?