Do It! Marketing Blog: Marketing for Smart People™

Happy Friday. 

A day worth celebrating with a free gift for you - a copy of the best book I never wrote: The Fortune Cookie Business Book.

Click here to download your copy right here, right now. 

Enjoy - and thank you for being a reader of this blog and a supporter of my work. 

(Psst... Want a hardcopy version? That can be arranged here.) 

Comments? Questions? Want to share what YOUR favorite Chinese meal is? (Mine is listed on page 187)... then please use the COMMENTS area below and...

Do you sell to chief executives, presidents, and corporate bigwigs? 

If so, chances are good you're doing it wrong. Here's why... and later in this post, you'll get some tools to start doing much MUCH better FAST...

The reason you're not getting the appointments you want or capturing the interest you need from senior executives and CEOs is that you're selling functional ideas to strategic people.

The last thing - and I mean DEAD LAST thing - that any chief executive cares about is the "how" of solving a particular problem.

You've seen the cliche in a hundred different movies of the top dog barking at an underling in the board room - "I don't care HOW you do it. Just get it done."

But when it comes to selling, we sellers and marketers are soooo in love with our "How."

What you need to focus on is the "Why" and then immediately jump to results and outcomes. 

But not just ANY results and outcomes - the results and outcomes that your CEO prospects are publicly, permanently and strategically committed to achieving. 

Not sure exactly what results or outcomes your top executive prospects care about? 

Don't guess... educate yourself. 

Here are links to some online and offline resources (magazines, annual lists, websites, books) that you should buy, download, read and integrate into your marketing game plan so that you can sell much more effectively to CEOs and other C-level buyers:

ARTICLES and WEB LISTINGS:

Harvard Business Review - Top 100 CEOs

Fortune Most Admired Companies

Fortune Best Companies to Work For

50 Most Powerful Women in Business

2013 NAFE Top 50 Companies for Executive Women

BOOKS:

The Outsiders: Eight Unconventional CEOs and Their Radically Rational Blueprint for Success

What Got You Here Won't Get You There

The NEW Secrets of CEOs: 200 Global Chief Executives on Leading

The CEO Code 

The moment YOU start talking CEO Language about CEO Problems is the moment you start to earn their attention, their trust, and - eventually - their business. 

Tags: Marketing speaker, marketing coach, sales, selling, CEO language

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on effectively selling to CEOs and corporate executives...

Here's a piece I submitted to CMO magazine. 

Wanted to share it with YOU first because, heck, you deserve to see it before a whole bunch of corporate dudes get their hands on this info, take it into meetings, and debate it for months before deciding not to implement any of it... Ya dig?

The lesson? Action creates traction... so GO, GO, GO!!!

Top 10 Marketing Secrets

1. There is NO secret - it's just hard work, good luck, and a great team
2. Social isn't marketing. Social is social. Marketing is marketing. Doing one and expecting the others' result is probably the #1 cause of heartaches, headaches and disappointment.
3. It's all about the basics - always has been, always will be. Now more than ever.
4. B2B and B2C are different animals - yes, really. Thus, genius in one can make for a train wreck in the other.
5. Marketing's main client is sales. Boom!
6. There is no industry or market sector where thought leadership isn't going to make a huge difference to your success. HUGE.
7. We've been saying this for a decade but still so few are doing it: stop "spreading messages" and focus more on starting conversations. Real, open, 2-way conversations with the public, the media, consumers, clients, influencers, and friends (real ones, not the ones on Facebook).
8. The more you rely on third-party platforms like Facebook, the less stable and more endangered your brand becomes. Build traffic on your own properties where you have 100% control of what's visible and what's not, who can see what and when and for how long, and how content and community are built and nurtured.
9. Good, creative, smart advertising has always worked. It's not about where you see it - it's about what you see. And how much it makes you think, smile and act.
10. Stop following the herd - we need more leaders. Stop reading Top 10 lists like this one - and start writing your own. Stop blathering on about your products and services - and start telling real stories about real customers making real improvements in their real lives because you were there. 

Not only is there "no further ado"... there's no ado period. 

Here they are:

1. Social Media Strategy in 8 Steps http://bit.ly/WmdxmR 
~ Jay Baer, Convince and Convert

2. Get Booked and Stay Booked on LinkedIn http://bit.ly/WtSwqA 
~ Viveka Von Rosen, Linked into Business 

3. Eight Reasons You Need to be Blogging http://bit.ly/XLSAwO
~ Corey Perlman, eBootcamp 

4. 21 Killer Sales Questions to Close Any Deal Faster http://bit.ly/UogBwI
~ Do It! Marketing blog 

5. Top 12 Email 1-Liners to Revive a Dead Prospect http://bit.ly/ZpREDV
~ Do It! Marketing blog 

6. Proprietary Research + 10 Questions to Ask Prospects http://bit.ly/ZRETT4
~ Henry DeVries, New Client Marketing Institute

7. Seven Ways to Ensure Your Emails Get Read http://bit.ly/XtttRa
~ Tom Searcy, Hunt Big Sales (writing at Inc.com)

8. 23 things to say when you're asked for 'free consulting' http://bit.ly/Ydeqvb
~ Do It! Marketing blog 

9. 17 Ways to Drive More Traffic FAST http://bit.ly/V4nb78
~ Do It! Marketing blog  

Boom, baby! 

Have a good weekend - and if you feel inspired, please leave a COMMENT below to share your advice, insights and recommendations on any of the topics above. 

As a marketing coach who works with thought-leading executives and entrepreneurs, I conduct between 4-7 sales conversations every single week with new prospects.

Some of these folks know me from having heard one of my marketing keynotes, seminars, or teleseminars.

Others are total strangers.

You are probably in the same boat if you're an independent professional, consultant or high-fee trusted advisor... 

As a point of reference, my prospects are looking for coaching or consulting around a variety of issues like:

• Self-marketing for non-selling professionals
• Speaker marketing strategy
• Thought leadership marketing
• Live Content Platform programs for business leaders who speak
• Book marketing, packaging and coaching

In all of these cases, I field questions very similar to the questions YOU must get from your prospects: 

• What can you guarantee?
• What kind of concrete ROI can I expect?
• Can I get references from people you've worked with?

Here's the Killer Sales Question that will take your prospecting to a whole new level by getting to the REAL root cause of these types of questions... 

Are you ready? 

Jot this one down, 'cuz it's a keeper... 

YOU: "I understand your question and you'll get my answer in a minute. But first, let me ask YOU a tough question... It sounds like you're not sure if this program will work for you. So are you having doubts about ME -- or are you having doubts about YOU?"

More often than not, this one question will turn the entire selling conversation into a much deeper, more meaningful dialogue around expectations, client responsibilities to implement, previous disappointing experiences they've had with other trusted advisors, and so on.

The moment someone mentions a negative previous experience with a trusted advisor of any kind, I stop the conversation dead in its tracks and ask this:

"When you say you were disappointed in your previous marketing coach, how much of that was on YOUR side of the equation, and how much of that was on THEIR side?"

NOW the real truth comes out - they'll admit that they THEMSELVES were partially (or mostly) responsible for the disappointing results.

Either they didn't implement, or they had crazy expectations, or they weren't fully committed to the relationship, or they kept some key information secret from their trusted advisor which hamstrung the work, etc., etc. 

You would be amazed to discover how often bad client behavior is attributed NOT to the client, but to the trusted advisor brought in to fix the situation. It's a classic case of "shoot the messenger" mentality. 

My answer? I shoot the prospect. I say, "Well, it sounds like you've been pretty badly burned in the past. We're probably not a fit since you have such a bad taste in your mouth from working with other people like me. If I had your horrible experience, I wouldn't hire me either! I don't want to waste any more of your time. Thank you for this conversation and I'm sorry that we won't be working together."

If they push back on this and they want to re-enter the sales conversation, great...

And if they don't, great! Let them go. They are not a good client for you. 

That's just the plain, hard truth. 

What do YOU think? Use the COMMENTS area below to share your advice, insights and recommendations on this topic... 

Guest column by Ryan Pinkham, Engagement Marketing

Engagement marketing is a lot about relationships.

Your current customers are the lifeblood of your business. These are people who know you, the products and services you provide, and who return week after week and month after month to see you again.

Your current customers are also your best source of new business—especially those who you’ve built a relationship with in the past.

That’s because when you build a relationship with your target audience, they’ll not only be more likely to do business with you again, but will also feel more comfortable referring you to a friend, family member, or colleague.

Email marketing is a powerful tool in your toolbox for building those relationships online.

[Ed: The email marketing software we use at Do It! Marketing is Constant Contact. Click here for a 60-day free trial.] 

By connecting with customers in their inbox each month, you’ll stay top of mind with your target audience. And by delivering content they enjoy, can use, and want to engage with, you’ll build trust with the people who already know you best.

Here are 10 tips for building long lasting email marketing relationships:

1. Get to know each other before things get serious

You should never start any relationship until you really get to know each other. You may think that you know your customers, you might even see them every day, but until they are comfortable enough to share their email address with you, don’t assume anything.

That doesn’t mean you shouldn’t ask. Having a sign-up sheet at your business or a Join My Mailing List feature on your website or Facebook Page is a great way to start things off.

2. Make sure you have something in common

Without common interests, your relationship is never going to work. If someone has signed up for your email newsletter, that means you have at least something in common, but you have to make sure the content of your emails remains relevant to keep the relationship going long term.

Keep an eye on whose reading and who’s opting out. It’s a good way to see who’s engaging with your content and who is not. Just keep in mind, sometimes it’s just not meant to be and it might not always be your fault.

3. Don’t take them for granted

Your customers should be the most important thing to you … or at least to your business. They aren’t just names on a list; they are people who want to be appreciated. Once your subscribers start to feel like they aren’t being valued, they’ll be packing their bags.

Show that you appreciate them by getting exclusive with content, whether that’s an informative article or a coupon. Also keep an eye on how often you’re sending emails. Be careful not to smother your list by overloading their inbox—remember, sometimes less really is more.

4. Be yourself

Think of every newsletter as a first date. It’s your chance to make a first impression and to show your list what you’re all about. You already know they’re interested, they said “yes” to joining your list, didn’t they? Be confident. Don’t be afraid to have fun with it.

5. Make sure your signals are getting through

Your relationship’s not going to go anywhere if your signals are getting lost in translation. When you get someone’s number for the first time, you better make sure you get all the digits, right?

It’s the same thing with your emails, make sure your recipients have an easy way of giving you accurate contact information so your messages get to where they are meant to go.

6. Earn their trust

Trust. It’s the most important part of any relationship. The best way to prove your customers can trust you is by showing them you can keep a secret. That means never EVER sharing your customer’s contact information with someone else. They trust you to protect their email addresses and once you break that trust, it’s tough to get it back.

7. Set realistic expectations

A great way to set expectations for your customers is by sending a welcome email. It helps make a good first impression and gives you a chance to show your intentions. Just don’t make promises you can’t keep. If your newsletter is going to be a monthly newsletter, it needs to be a monthly newsletter.

8. Dress the part

This should be an easy one. All you need to do is find the best “clothing” store for email newsletters.

Constant Contact has plenty of outfits to fit any business or organization and they’re easy to customize to fit the look and feel of your brand. Not only that, it's easy for you to use the same template for each of your newsletters. That way you don’t have to worry about showing up wearing two different colored socks. 

9. Be responsive

Just because you’re the one sending out your newsletter, that doesn’t mean you’re the only one who has something to say. Like in any relationship, you need to be good at listening.

Send out a question in your next email or use a survey to get customer feedback. This is a good way to show you care - and to get valuable feedback on what your buyers want!

10. Pay attention to the details

I don’t mean that you need to clean your fingernails and brush your hair (although you probably should anyway). I mean you need to be aware of how things are going AND pay attention to how your relationship is progressing.

Keep an eye on your email reports. Watch your open rates, click-through rates, and opt-outs. They’re a good way to see if things are really going as well as you think they are.

Build relationships online and off with a WOW! experience

Remember: the best way to build relationships is by providing a WOW! experience online and off.

Make sure your email marketing reflects the type of service you provide and you’ll build long lasting relationships to help grow your business.

What rules do you follow with your email marketing relationships? Use the COMMENTS area below to share your advice and insights...

Snappy.

Concise.

Quick.

Here's a video to demonstrate: 

The awesome Yosef Klein who works at Click and Market in my old stomping grounds of Brooklyn NY sent me the following picture of the poster he created from my blog post titled 101 Success Tips in 3 Words. 

Check this out: 

Isn't this what we are all after when it comes to marketing YOUR awesomeness? 

Don't YOU want people putting posters up in their offices of YOUR ideas, tips, content and inspiration?

Damn... I know I do... 

I know Yosef does...

And you probably do as well. 

So here are 11 observations, learnings and ideas for YOU to make this happen in YOUR business.

1. People love lists. 
2. People love encouragement.
3. People love brevity.
4. People love audacity.
5. People love connection.
6. People love visuals.
7. People love quirkiness.
8. People love insights.
9. People love personalization.
10. People love specificity.
11. People love fun.

And thank you, Yosef. 

Dude - you made my day, my week AND my month.

You rock.

I appreciate you. 

_______

Tags: Marketing Speaker, Marketing Coach, Word of Mouth Marketing

What do YOU think? Use the COMMENTS area below to share your advice, insights and recommendations on how YOU create content that is more shareable, more spreadable, more findable and more poster-ific!

Here's the first in a series of marketing and business book reviews - but not just any old business books.

Fire starters...

Game changers...

Show stoppers...

Books that will transform the way you think about your work, about your business, and - yes - about your life.

Ready? Take a look...

What do you think? Please leave a COMMENT below to share your experiences with this book, with this author, or with other game changing books that YOU recommend...

No step is too small...

No effort goes unnoticed...

So just TAKE the first step...

MAKE the initial effort...

Because action gives you traction.