Do It! Marketing Blog: Marketing for Smart People™

Want to Grow Your Business With Blogging? Here’s Your Quick-Start Guide

Guest post by Claudia Somerfield

One of the easiest and most powerful tools for growing your business is the business blog. Most marketing advisers suggest including a business blog as a sales tool. If you are a business owner, entrepreneur, or thought-leading professional and want to expand your influence with blogging, here is a quick-start guide that will have you up and running in no time at all.

Start with a clear plan

A common mistake that many businesses make when they start a blog is not having a long term plan in place. This applies to various aspects of the blog.

Consider these questions:

• What is the core purpose of your blog?
• How do you want it to look?
• What should be the writing style and tone of your blog posts?
• How openly do you want to position your blog as a sales tool?
• What kind of interface do you want to offer your blog readers to contact you?
• How do you want people to find your blog on a web search?

Having a clear cut strategy makes your blog much more focused, consistent and professional.

The web is often referred to as a fickle medium. If your blog readers do not find your blog of value, they will not return, they will not click through to your products or services, and they will not promote it by sharing it on their social networks.

At the end of the day, your reader looks for value, and your long term plan can help determine the specific nature and scope of the value you will offer.

Select your tool

The interface that you will use to upload and publish content on your blog is known as your blogging platform. There are several popular blogging platforms that you can choose from such as Blogger, Wordpress, and TypePad. While your web developer may provide you with a "home-made" interface on your website to create and add content to your blog, it is much easier and more efficient to integrate one of the more popular platforms. Take a look at what these platforms offer, and choose the one that appeals to you the most.

Create classy content

If you want your business blog to attract readers, and if you want the blog to become an integral part of your business strategy, you will have generate high quality content. You may want to employ the services of a professional blogger or content writer for this or you can do it yourself.

In the context of a business, there is no one who knows the nuances of the business better than you. However, you will want to keep in mind that it takes consistent posting of good content on a regular basis on your blog for it to grow in value.

Many business blogs make the mistake of compromising quality of content for quantity, over-using techniques like link building and search engine optimization to get more traffic to their blogs, but across time, they fail to engage the readers or to get them to respond to their call to action.

Promote

The key to popularizing your blog is to promote it. This can be as simple as sending out email announcements every time you update your blog, sharing it on your social networks, and notifying what are known as pinging services that will update web directories with your new content.

Social bookmarking sites are another commonly used promotion tool. The most popular social bookmarking platforms that are worth your time are Delicious, Digg, and StumbleUpon.

Network

Start building relationships with other business bloggers. Promote their work on your networks. This may seem counterproductive especially if they are your competitors, but it will establish you as a fair and open networker. This will also help you study other business blogs and learn the tricks of the trade. Study how they use interesting content to get their readers attention and how they convert it either into return visits or a click through to products and services.

Visit other blogs and leave your opinions in the comments section. As people take note of your opinion, you will find them wanting to network with you and your blog. As with everything in life, blogging for business has a certain amount of give and take involved. The more you give, the greater your chances of taking something back.

Business blogging is proven strategy that will help your business grow. However, for a blog to be noticed and acquire a reputation among readers and clients, it takes time and dedicated effort.

Study the basics of search engine optimization and keyword research so that you are able to bolster your content with the technical strength it needs to reach the top of search results. Make your content interesting and useful.

Remember that your blog posts are not direct sales messages, but rather high-value assets with which to build a community of interested readers who are your potential customers.

As you grow your dedicated readership, you will find that your blog has become a significant source of web traffic, leads, referrals, and new business.

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About the author: Claudia is a blogger by profession. She loves writing on luxury and technology. She recently read an article on a t-rex car that attracted her attention. Her next writing project involves a flying car.

As a marketing coach, I did some work with the owner of a catering firm who wanted to systematize his company’s sales and service operations by writing an easy-to-use, reader-friendly but detailed procedure manual. Not compliance or transaction-related, but just the day-to-day “how we do things around here” kind of manual. A snapshot of the cultural DNA, if you will.

So far, so good.

He saw immediately how this manual could raise the bar on everyone’s performance at his company and make smarter marketing, excellent customer service and savvy selling a consistent, always-on capability, and not a once-in-a-while accident!

When we started talking about the way his employees handled inbound telephone calls, he wanted to label that section, “Answer the Damn Phone” because so many of his people considered phone calls an interruption and they were always complaining about getting their cooking, prep, and delivery tasks done while “the damn phone” was ringing all the time.

Hmmm… can you see where this is leading?

You should worry a lot more about business that falls through your fingers than business that you don’t win.

It’s the missed sales opportunities that cost small businesses more money than the customers they compete for but don't close.

See if you can spot the missed sales opportunities in the following two stories from my colleague Ed Peters of the 4Profit Institute. (Hint: it won’t be difficult!)

Marketing News magazine made 5,000 telephone calls to Yellow Page advertisers requesting price information on a particular product.

Here’s what they discovered:

• 56% didn’t answer within eight rings
• 8% put the caller on hold for more than two minutes
• 11% couldn’t provide the price information requested
• 34% provided the price and then hung up
• 78% did not even ask the caller’s name

 Ask yourself:

• Have you ever studied how your phones are answered?
• Who is answering?
• What are they saying, doing, and asking on the initial call?

Here’s a missed sales opportunity up close and personal: A few weeks before Ed moved, he called six banks that were within walking distance of his new office. He told them he’d be moving two business and two personal savings and checking accounts, and two other accounts for his kids. He told them that he did not want marketing brochures but a personalized response to his specific business and personal needs.

RESULT: Only two of the six banks responded! And the two that did sent -- guess what -- their marketing brochures!

He needed a bank fast, so he called the two banks that responded. One promised to call him back but never did and the other one put him in contact with their relocation department (where he should have been referred in the first place). Guess who got Ed’s business?

Questions for you:

• Do you respond to all qualified requests for information?
• Do you respond promptly?
• Do you respond accurately and give a personalized response, or does every request get the same off-the-shelf response?
• Do you follow-up after every request?

What's been your experience with inbound calls and inquiries? Please use the COMMENTS section below and...

Wow.

That's all I can say. 

Sometimes, a piece of marketing stupidity comes across my radar that is:

a. Almost impossible to believe

b. Too dumb not to share with you as a cautionary tale

Here's an email I just got from a video producer whom I personally KNOW* (and who shall remain nameless to protect the moronic):

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From: "jackass@VideoCoNameChanged.com"
To: David Newman <david@doitmarketing.com>  
Sent: Wednesday, February 22, 2012 3:26 PM 

Hi there:  

The attached is something new for 2012 which should make it easier to understand all the kinds of services we provide here at [Video Company Name Changed].  Hope this makes it easier to recommend us to others in the future. Thanks and hope all is well with you! 

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Let's review what's wrong with this picture:

1. He sends a mass email to his database with the salutation "Hi there" even though this is a guy who knows me personally, has done business with several of my clients (not on my recommendation, you can be sure), and - if he had a clue as to how to work his email system - could at least have bothered to do the mass personalization required to make this note say "Hi <fname>" to call all his contacts by name. 

2. I was not really having a hard time understanding "all the kinds of services we provide here at" his company. What I now DO have a REAL hard time understanding is why ANYONE would refer such a self-centered goofball to their clients and prospects.

3. "Hope this makes it easier to recommend us to others in the future." Again, I was not losing a lot of sleep over how challenging it was to recommend this guy. Solving THAT problem is a priority for HIM but not for ME (or YOU for that matter).

You know what would make it a lot easier for me to recommend this guy? If he actually provided me with some REAL VALUE. Some insights, tips, recommendations, resources, tools, and ideas to make ME more successful - not him.

4. "Thanks and hope all is well with you!" This totally inauthentic closing simply rubs salt into an already raw wound. Is this guy kidding? His whole tone, approach, and message is "ME ME ME ME" and he "hopes I'm doing OK" while fighting throat cancer, desperately scrambling to put my parents in a nursing home, and heroically trying to make ends meet in my struggling Jewish delicatessen in the middle of the Bronx. Yeah, right - I'm overcome with this idiot's genuine concern for me and my wellbeing.

The worst part of all this? 

He's a phony. A fake. A fraud. And a taker. This is the worst kind of professional services provider there is. A snake in sheep's clothing. [Do snakes wear sheep's clothing? I dunno - this one sure does!!]

You know what would have been 1000 times better? 

Give me some value. Give me some REASON to want to help you. Personalize your note. Or [God forbid] don't send me a mass email at all and reach out 1-on-1.

This guy has a paltry list so it's not like 1-on-1 outreach to his potential advocates, allies, friends, and referral sources would be so hard to do. FYI I don't fall into any of these categories for him (clearly!!)

You want to do better? Sure you do. So leverage your referral blurb. Create one, share it, use it in good health. 

And don't be like this jackass video guy or this moronic firm I wrote about earlier. 

Please, please, please - don't give me more fuel for the "Jackass Marketing" column. 

* Please note the video firm in question is NOT my video firm. In fact, if you want to get a kickass corporate video or do some video shooting or editing work, I strongly recommend Rob Kates of Professional Speaker Video. HE does a great job AND he knows how to conduct business like a professional, NOT like a goofball! (Speaking of goofballs, this post is worth reading as well about creating your own 9-point Goofball Prevention Screening tool.)

What do you think? Is this too harsh? Not harsh enough? How would you react to the note above? Please share your thoughts in the COMMENTS area below...

p.s. If you'd like some personalized help - and your very own customized social media scripts, email and phone outreach tools, a killer email signature file and more, check out the Small Biz Outreach Action Packs.

Marketing used to be about “getting in front of” prospects, delivering your pitch, and making the sale.

Today, buyers increasingly distrust marketing “claims” and expect businesses to show, not tell, when demonstrating their products and services. They shun self-serving salespeople and seek businesses that focus on making a difference, not getting a sale. 

Thought leadership centers on earning trust and credibility. Thought leaders get noticed by offering something different—information, insights, and ideas, for instance.

Thought leadership positions you and your company as an industry authority, resource and trusted advisor—by establishing your reputation as a major contributor to your industry.  The exposure you and your organization will receive by focusing on thought leadership in the industry will earn your prospects' trust and credibility AND strengthen your relationships with your current customers.

(For another take on Thought Leadership Marketing, check out Jose Palomino's blog post here)

5 reasons thought leadership marketing really matters for B2B. 

1. Because Prospects Want Your Perspective, Not Your Product

As Jeff Ernst of Forrester Research puts it, “Business buyers don’t “buy” your product or service, they “buy into” your perspective and approach to solving their problems.” 

In other words, your myopic obsession with your individual product or service is a turnoff.

Thought leaders take part in conversations that are bigger than the little niche of the market they represent. You want to show you understand their whole world, not just what your product can do for them. 

2. Because the Sales Process Starts Early and Ends Late

Buyers are out to solve a problem, not a buy a solution. That process starts long before the active buying process does, Ernst notes. And the actual time to investigating the problem to searching out solutions can take months to years. 

Thought leadership helps you get in early, developing a conversation and building relationship with the buyer. This keeps you front-of-mind when you enter that mid-stage and late-stage period of the sales cycle. 

3. Because Your Buyers Use Google

These days people don’t expect to scour your website. They turn to peers on LinkedIn and Twitter, Q&A sites like Focus and Quora, and, more often than not, Google. 

You need to go where your ideal audience is. Once you’re there, your thought leadership content is one of the best ways to get their attention. Google is putting greater focus on identifying content that delivers real value.

Thought leadership is your key to getting found and spread around. 

4. Because Thought Leadership Needs Content, and Content Feeds Social Strategy and Demand Generation

B2B marketing today usually involves a mix of social marketing and demand generation. Both of these require content – compelling content.

The market has a short attention span, which means it’s on you to develop thought leadership that differentiates you from the crowd and gets you heard through the noise. 

5. Because Trust Still Matters

Cynics will tell you that trust doesn’t mean anything in today’s ad-saturated business climate.

They’re wrong, particularly when it comes to B2B marketing. 

It’s imperative that you build conversations that build trust over time, Ernst says. In B2B, where the purchase decisions get more involved and expensive, buyers want to work with brands they know they can trust.

Demonstrating thought leadership implicitly demonstrates you’re a company that can be trusted. 

Adapted in part from Jesse Noyes at Eloqua and Jeff Ernst, principal analyst at Forrester Research.

What does thought leadership mean for you? What strategies have you picked up to become a leader in your industry? Leave a comment and... 

Guest post by Sandy Barris, Fast Marketing Plan

Marketing Concept: Start writing like people talk or even better the way your prospects talk:

1. Use plain talk when writing your marketing, advertising or PR:
Please don’t try to be your fifth grade teacher or your college English professor.

Forget everything you ever learned in school about writing.

Fancy writing (big word writing) only draws attention to itself and not to the benefits you are using to persuade.

2. Try using short sentences and vary their length:

Don’t try to stick two thoughts into one sentence.

Use two short ones instead.

3. Use simple language:

Use the familiar word to the far-fetched.

Use the concrete word to the abstract.

Use the short word to the long word.

Examples of simple language:

Instead of this: Use this

• Encourage: Urge
  
• Continue: Keep up
  
• Supplement : add to
  
• Acquire: get or gain
  
• Along the lines of: like
  
• As to: about
  
• For the reason that : since
  
• In order to: to
  
• In the event of: if
  
• In accordance with: by, under
  
• Prior to: before
  
• With regard to: about
  
• Accordingly: so
  
• Likewise: and, also
  
• Nevertheless: but, however

You get the idea. KISS

4. Use personal references:

Examples: names, pronouns & human interest words.

The best words you can use are… "YOU" and "YOUR"

5. DON'T USE ALL CAPITAL LETTERS.

People recognize words based on their shape, not the actual letters in the words. All caps are harder to identify immediately.

6. Use a Headline

Your Headline is your Ad for the Ad.

The headline should invoke a "reflex reaction" from the reader.

Stop them dead in their tracks.

The reader should instantly understand what you're trying to say, and have enough information to qualify or disqualify himself from reading the rest of your marketing.

But hey, if your professionaly written and perfectly edited marketing is working, making you a small fortune, ignore this and keep doing what's working.

That's your quick marketing tip for now.

Use them and profit.

About the Author: Sandy Barris is the creator of Fast Marketing Plan which provides any business owner, executive or manager a simple, fast, easy and affordable online marketing and business management tool to create unlimited and complete Marketing Plans, Marketing Calendars and Marketing Roadmaps for use by almost any type and size of business.

Yesterday, you were promised some thought-provoking questions for creating your best 2012 - and here they are. Once again, these are from the Soul Purpose Institute and they struck me as especially relevant for business owners, entrepreneurs and independent professionals.

Not only will these questions help you clarify your goals, focus, and themes for 2012 - they will also help you narrow down your choices, remove some overwhelm, kill some unnecessary "shoulds" in your marketing mix and generally help you focus on what matters most to your business, professional, personal and financial success.

13 Questions for Creating Your Best 2012

1. What would you like to be your biggest triumph this year?
2. What advice would you like to give yourself?
3. What is the major effort you plan to do to improve your financial results?
4. What would you be most happy about completing?
5. What major indulgence are you willing to experience?
6. What would you most like to change about yourself?
7. What are you looking forward to learning?
8. What do you think your biggest risk will be in 2012?
9. What about your work, are you most committed to changing and improving?
10. What is one as yet undeveloped talent you are willing to explore?
11. What brings you the most joy and how are you going to do or have more of it?
12. Who or what, other than yourself, are you most committed to loving and serving?
13. What one word would you like to have as your 2012 theme?

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Please use the comments area below to share your 2012 successes, goals, plans and strategies. What's working? Where could you use a bit of help?

Want to kick it up a notch in your business for 2012 and tackle your most important marketing, sales and business growth TO-DO items all in a single, super-focused day? Check out DO IT DAYS and join us for the next one.

This just came across my email inbox from the Soul Purpose Institute and these 14 questions struck me as a powerful marketing concept to help you close out your 2011 and prepare you to launch into your next level of success in the new year.

I'll post some equally powerful questions about your 2012 - tomorrow!

1. What was your biggest triumph?
2. What was the smartest decision you made?
3. What one word best summarizes your 2011 experience?
4. What was the greatest lesson you learned?
5. What was the most loving service you performed?
6. What is your biggest piece of unfinished business?
7. What are you most happy about completing?
8. Who were the three people that had the greatest impact on your life in 2011?
9. What was the biggest risk you took?
10. What was your biggest surprise?
11. What important relationship improved the most?
12. What compliment would you liked to have received?
13. What compliment would you liked to have given?
14. What else do you need to do or say to be complete this year?

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Ready to launch your speaking, consulting, or solo professional practice into its next level of success? You'll get 30 days of specific tools, tactics, templates AND the structured day-by-day guided implementation to remove the overwhelm and make it "paint-by-numbers easy" -- Details are waiting for you here: http://www.SpeakerLiftoff.com

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Got 2011 thoughts and reflections to share? Use the COMMENTS area below and...

Marketing Concept: Viral is for morons. In general, this is true - and with professional services marketing in particular, it is VERY true. 

How many times have you heard professional services marketing ideas like:

• We'll make a funny YouTube video ...and it'll go viral!
• We'll post a really controversial/ snarky/ edgy blog ...and it'll go viral!
• We'll create a really cool ebook ...and it'll go viral!

The Ugly Truth About Viral Marketing

So... What do you think? Use the COMMENTS area below and...

Marketing Concept: Headlines eh? Doncha love ’em.
Guest post by Andy Maslen

Most copywriters, while happy to plough on through dense thickets of body copy, will do almost anything to avoid sweating over the really hard work: the headline. 

Over the years, many copywriters, myself included, have offered up rules, regulations, mnemonics and other helpful guides on the ‘best’ way to write headlines. 

Here’s a summary of some of the more useful ones. 

Michael Masterson 

The ‘4 U’s. 

Your headline should be:    

1. Useful   

2. Unique   

3. Ultra-specific   

4. Urgent 

“How to…” solves the first U. 

If you can’t substitute another business name or product for yours in the headline, you have the second U down 

“Save £34.97’ is more powerful than “Save money” for the third U. 

Using “Now’, “Right away” or a deadline covers the fourth U. 

Sean D’Souza 

Ask a question in your headline. People love being asked questions and can’t help starting to think of the answer. 

Get their curiosity buzzing. We’re hard-wired to solve problems. Ever see a chimp fishing for termites with a leaf mid-rib? 

Focus on the problem, not the solution. “Why should you be the only one in your street with tired, sad-looking windows?” is more powerful than “Acme double glazing makes your windows sparkle”. 

Brian Clark

Brian borrows from the late great Maxwell Sackheim for the classic: Do you make these [number] mistakes in your [activity]. 

You could say… 

Do you make these 7 mistakes in your blog posts? 

Do you make this fatal mistake when pricing your work? 

Do you make these three wealth-destroying mistakes when picking stocks? 

Headline writing IS hard. But it’s also fun. If you’re stuck for ideas, read a book, like the three guys above have done; or read a blog; or Google it; or go back to your product and dig deeper.

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

Marketing concept for today: Storytelling for Business. This infographic came across my desk recently from the folks at Fathom Business Events. Whether your preferred method of telling your story is LIVE, such as speaking and seminars, or other online/offline channels, THIS is exactly what you should be spending your time doing:

What do you think? Please use the COMMENTS area below to (wait for it...) share YOUR STORY about how these strategies have worked for you!