Do It! Marketing Blog: Marketing for Smart People™

Here's another in my series of marketing and business book reviews - but not just any old business books.

Fire starters...

Game changers...

Show stoppers...

Books that will transform the way you think about your work, about your business, and - yes - about your life.

Ready? Take a look...

What do you think? Please leave a COMMENT below to share your experiences with this book, with this author, or with other game changing books that YOU recommend...

Top 5 Tips for Twitter:

1. Listen and learn. As with other social media, the most important first step is to listen to the conversations. See what people are talking about in your industry on Twitter. The daily thoughts of so many people can be an incredibly rich source of new ideas for products and services.
2. Publish valuable news and information. Only after you've listened and understand the style and etiquette of Twitter communications should you consider creating an account and posting content. An easy starting point is to publish regular news and updates that you already distribute via other channels.
3. Distribute promotions. Some companies are finding that Twitter is an effective channel for sending out promotional messages. Timely sales and coupons are easy to distribute on Twitter, and the fast nature of the Twitterverse means that people can respond to the promotions quickly. Note: Keep offers and promotions to LESS than 20% of your tweets, otherwise you'll come off like a sleazy peddler rather than a trusted partner. 
4. Create or extend your brand personality. Ultimately, Twitter is far more valuable for distributing your brand personality than it is for merely delivering your content. Social media is social. Be a person first. 
5. Engage in conversations and customer service. Twitter is about conversations, not monologues. Twitter is about talking with people, not merely at them. Engage, thank, respond and reciprocate.
    

Top 5 Tips for LinkedIn:

1. Use LinkedIn Groups & stimulate new leads daily with value-first outreach.
2. Ask questions & build your credibility using LinkedIn status updates.
3. Create powerful events and promote them to relevant groups.
4. Run an advanced search to find buyers, prospects, and advocates in your target market.
5. Once you find leads, send personalized messages and connect 1-to-1 as real people, not as “targets.”
    

Top 5 Tips for Facebook:

1. Define your target market. Every online effort that will actually get you results starts with knowing exactly who your perfect clients are.
2. Connect with people in your target market. For every action you take on Facebook, ask yourself how doing this helps you connect and network with people in your target market.
3. Get and stay active. Facebook marketing will only work for you if you are active. Don't engage in "drive-by" activity and expect long-term results.
4. Share valuable tips and ideas. A big part of your Facebook marketing should be promoting and sharing your expertise – not pitching and peddling your wares
5. Start a Facebook business page. Start one if you don't have one yet. It's a great forum for discussion, answering questions, and building community.
    

Your Simple Social Media Marketing Plan:

Here is exactly what you need to do - step by step - to help you and your organization maximize the basics in your social media gameplan:

• Calendarize your social media tactics in less than 30 minutes a day
• Organize your social media priorities behind one of three main purposes (sharing resources, building relationships, engaging in reciprocity)
• Operationalize your social media game plan with time-saving tools such as TweetAdder, BufferApp, and ping.fm
• Leverage and grow the impact of all your social media efforts and assets

Remember – if you start small, stick to your plan and your calendar, learn as you go, and adjust your game plan based on your results, your social media strategies WILL pay off for you and for your organization!

Tags: Marketing speaker, marketing coach, social media gameplan, top 5 social media tips, marketing for speakers, marketing for authors

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on effectively using social media WITHOUT going bonkers...

Do you sell to chief executives, presidents, and corporate bigwigs? 

If so, chances are good you're doing it wrong. Here's why... and later in this post, you'll get some tools to start doing much MUCH better FAST...

The reason you're not getting the appointments you want or capturing the interest you need from senior executives and CEOs is that you're selling functional ideas to strategic people.

The last thing - and I mean DEAD LAST thing - that any chief executive cares about is the "how" of solving a particular problem.

You've seen the cliche in a hundred different movies of the top dog barking at an underling in the board room - "I don't care HOW you do it. Just get it done."

But when it comes to selling, we sellers and marketers are soooo in love with our "How."

What you need to focus on is the "Why" and then immediately jump to results and outcomes. 

But not just ANY results and outcomes - the results and outcomes that your CEO prospects are publicly, permanently and strategically committed to achieving. 

Not sure exactly what results or outcomes your top executive prospects care about? 

Don't guess... educate yourself. 

Here are links to some online and offline resources (magazines, annual lists, websites, books) that you should buy, download, read and integrate into your marketing game plan so that you can sell much more effectively to CEOs and other C-level buyers:

ARTICLES and WEB LISTINGS:

Harvard Business Review - Top 100 CEOs

Fortune Most Admired Companies

Fortune Best Companies to Work For

50 Most Powerful Women in Business

2013 NAFE Top 50 Companies for Executive Women

BOOKS:

The Outsiders: Eight Unconventional CEOs and Their Radically Rational Blueprint for Success

What Got You Here Won't Get You There

The NEW Secrets of CEOs: 200 Global Chief Executives on Leading

The CEO Code 

The moment YOU start talking CEO Language about CEO Problems is the moment you start to earn their attention, their trust, and - eventually - their business. 

Tags: Marketing speaker, marketing coach, sales, selling, CEO language

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on effectively selling to CEOs and corporate executives...

As a marketing speaker and marketing coach, clients often ask me for branding and naming advice to help create a great company name.

Names like...

• The Cookie Machine
• The Video Advisor
• CareerNavigator
• SalesGPS
• The Coffee Hangout
• Guitars After Dark
• The Fitness Foundry

I've seen solopreneurs and companies go through the branding/naming (or re-branding/re-naming) process smoothly and efficiently in less than a week - and I've also seen train wrecks that needlessly dragged on for months. 

How to get started

First, take a look at two blog posts to help you set the stage for an easy, effortless, enjoyable naming and branding process: 

Instant Branding Toolkit

Building Your Brand Sandwich

How not to screw it up

Here are some ideas to dig into for the "how" or "do's and don'ts" of the naming process...

1. At first, sit down with your leadership team. No spouses. No customers. No low-level employees. 5 people maximum.
2. Generate ideas for your raw branding/naming "building blocks" (as outlined in my "Instant Branding Toolkit" blog post)
3. Work over the list until you have 10 strong candidates.
4. Whittle the list down by eliminating 5 of them - the process is "1 vote to eliminate." If there are no objections from the rest of the group, it's gone. If there are objections, then it is up to those individuals to argue the case for "saving" that name until the vote is unanimous either way. This voting/defending process makes things go MUCH faster. And it gets you to focus on much stronger names faster. 
5. With your top 5 candidates, do a customer survey. Not your spouse, your brother-in-law, your Uncle Marvin who used to be an ad agency exec, not your sister who is a brand manager for Tide. Actual, real, live customers. 
6. Take the top 2 scoring names from the customer survey and do an in-house survey with your own team. Use ONLY customer-facing executives. Sales reps are great. Customer service people are great. Field service people are great. Ask them two simple questions: 1. "Given what you know of our customers and prospects, which one of these two names will resonate with them the most?" 2. "Why?" 
7. Compile your results, make your decision, announce your winner, and start your transition to your new name. 

Boom - done!

Late to the party but still ready to have fun... share smart marketing ideas... and put money in YOUR pocket...  

Please give a warm welcome to...

The Do It! Marketing podcast!!!

In this episode, my guest is author and professional speaker Jim Matthis. 

Jim is an international Certified Speaking Professional (CSP), business strategist and best-selling author. He helps business leaders who want to reinvent their businesses in changing economic climates.

Jim is also the author of the best-selling book: “Reinvention Made Easy: Change Your Strategy, Change Your Results,” and “Reinvention 101: Bold Ideas for Reinvention.”

Jim talks with me about the business of speaking AND how executives and entrepreneurs can punch through the noise and sell more effectively - even to prospects who are lazy, busy, and befuddled!

Listen in and then share YOUR advice, insights and recommendations in the COMMENTS area below... 

For professional services providers, entrepreneurs and thought-leading executives... the #1 dreaded question is, “How much do you charge?”

Especially when it's asked too early, out of context, and before you've established any sort of relationship with the prospect or any sort of value for the project...

In short, if you blow the answer, your prospect is gone.

Here are three things NOT to do:

1. Quote a random price out of thin air (unless you sell haircuts for $18 or oil changes for $34.95 or you do bookkeeping for $65/hr)
2. Act surprised or unprepared for the question ("Uhhh... what do you mean?")
3. Get defensive or go on a rant about how "all people care about these days is price, price, price."

Some of the answers you're about to get are evergreen, some you can adapt to your own personality, and some you may want to keep in reserve until just the right moment with just the right prospect.

Here we go...

"How Much Do You Charge?"

1. A lot. Why do you ask?
2. I don't think we're there yet because I don't know what you're buying
3. I'll answer your question in a moment but to give you a more accurate answer, may I ask you three questions first? 
4. Well, the friends and family rate might apply but we're not friends yet - do you mind if I ask you a few friendly questions that will help us answer your pricing question together?
5. It's nine million dollars until I know what you're buying. Can we spend a few minutes narrowing that down to help you lower the price?
6. I have good news and I have bad news. The good news is that you don't have a $500,000 problem. The bad news is that you don't have a $10,000 problem, either... if you can help me answer some key questions, we'll both know a lot more about what your investment might look like.
7. If it works, it's cheap. If it doesn't, it's expensive. 
8. Let's talk about what you're trying to accomplish first and then we'll work out some pricing options based on that. 
9. Do you want the Ferrari version, the Lexus version, or the VW Bug?
10. A project like the one you're asking about ranges from $X to $Y. Sometimes a little more. Not usually less. Is that what you were expecting to invest?
11. There's no good answer to that question in a vacuum. Can we talk a little more about what you're hoping we can do for you? Then I'll give you some pricing options that make sense for your budget. 
12. A project of this scope only makes sense if it's already in your budget. Nobody wakes up one day and suddenly finds the money to solve these kinds of problems. If you can share the budget range you have set aside for this, I can tell you if it makes sense for us to talk any further.
13. I have a feeling that if I quote a random number right now, I'll be dead in the water. Do you mind if I ask you some questions to get a better idea of what your goals are? Then the numbers we talk about will be specific to you and your situation. 
14. Just like you need to make an educated decision about which partner or resource to hire, I need to give you an educated answer to your pricing question. And I'm feeling pretty dumb right now, since we just started talking. Mind if we have a 10-minute conversation about your situation? After that, I'll have a much better idea of what you're after and some different ways we can help. 
15. Sounds like price is the most important factor to you. In my experience, everything is expensive until you want it. Can we talk about what you want and then work our way to the pricing options based on that?
16. It's more than a cab ride to [local landmark, i.e. "the Empire State Building"] but less than [the landmark, i.e. "the building"]. If we can chat for 10 minutes about why you called, I can give you a much more specific answer. Do you have 10 minutes now or shall we look at our calendars?
17. Until I have a better idea of what you want - and whether or not we can even help - any number I give you is going to be too high. Would it be OK if we spend a few minutes discussing why you called? Then if we can help, I'll get you the pricing options you need. And if we can't, I'll refer you to some other great resources that do things we don't. Fair enough? 
     

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

As a marketing coach who works with thought-leading executives and entrepreneurs, I conduct between 4-7 sales conversations every single week with new prospects.

Some of these folks know me from having heard one of my marketing keynotes, seminars, or teleseminars.

Others are total strangers.

You are probably in the same boat if you're an independent professional, consultant or high-fee trusted advisor... 

As a point of reference, my prospects are looking for coaching or consulting around a variety of issues like:

• Self-marketing for non-selling professionals
• Speaker marketing strategy
• Thought leadership marketing
• Live Content Platform programs for business leaders who speak
• Book marketing, packaging and coaching

In all of these cases, I field questions very similar to the questions YOU must get from your prospects: 

• What can you guarantee?
• What kind of concrete ROI can I expect?
• Can I get references from people you've worked with?

Here's the Killer Sales Question that will take your prospecting to a whole new level by getting to the REAL root cause of these types of questions... 

Are you ready? 

Jot this one down, 'cuz it's a keeper... 

YOU: "I understand your question and you'll get my answer in a minute. But first, let me ask YOU a tough question... It sounds like you're not sure if this program will work for you. So are you having doubts about ME -- or are you having doubts about YOU?"

More often than not, this one question will turn the entire selling conversation into a much deeper, more meaningful dialogue around expectations, client responsibilities to implement, previous disappointing experiences they've had with other trusted advisors, and so on.

The moment someone mentions a negative previous experience with a trusted advisor of any kind, I stop the conversation dead in its tracks and ask this:

"When you say you were disappointed in your previous marketing coach, how much of that was on YOUR side of the equation, and how much of that was on THEIR side?"

NOW the real truth comes out - they'll admit that they THEMSELVES were partially (or mostly) responsible for the disappointing results.

Either they didn't implement, or they had crazy expectations, or they weren't fully committed to the relationship, or they kept some key information secret from their trusted advisor which hamstrung the work, etc., etc. 

You would be amazed to discover how often bad client behavior is attributed NOT to the client, but to the trusted advisor brought in to fix the situation. It's a classic case of "shoot the messenger" mentality. 

My answer? I shoot the prospect. I say, "Well, it sounds like you've been pretty badly burned in the past. We're probably not a fit since you have such a bad taste in your mouth from working with other people like me. If I had your horrible experience, I wouldn't hire me either! I don't want to waste any more of your time. Thank you for this conversation and I'm sorry that we won't be working together."

If they push back on this and they want to re-enter the sales conversation, great...

And if they don't, great! Let them go. They are not a good client for you. 

That's just the plain, hard truth. 

What do YOU think? Use the COMMENTS area below to share your advice, insights and recommendations on this topic... 

As a marketing speaker and marketing coach, it makes me mad - like really REALLY mad - when business owners, entrepreneurs and executives responsible for sales and marketing results start to whine about how hard it is to generate leads, cashflow, customers, clients and revenue.

Guess who is NEVER to blame for failing in these scenarios?

Yup - you guessed it: THEM.

I recently read an article in the New York Times about a management consultant whose business - and I quote - "was drying up." In another part of the same article, the writer said that this consultant was "running out of work as a management trainer."

Really? There's no more work to be done? Corporate America is all fixed now? Hmmm... someone should send a press release. That's pretty big news.

"Work drying up" and "running out of work" are both terrific euphemisms for... YOU suck at marketing.

And/or you are unwilling to make changes, get help, partner, delegate, outsource, or innovate.

And ALL of these shortcomings are 100% your own damn fault.

So without further ado, here are the Top 10 Nifty Excuses for Marketing Failure. If you promise to ERASE these from your vocabulary starting immediately, you will be on a much better track to MAKE your numbers, IMPROVE your cashflow, and firmly PLACE responsibility for your failure OR success exactly where it belongs - 100% on YOU. 

1. Business is drying up.

2. We're running out of work.

3. The industry has changed.

4. All my old clients have retired or moved on.

5. Our prospects and customers no longer have a budget for what we do.

6. Competition is tougher than ever these days.

7. The economy has had a major impact on our revenues.

8. We're selling sugar - it's a total commodity and our customers know it. 

9. All prospects care about is price.

10. It's impossible to get through to anyone anymore - everyone hides behind voicemail and email and we can't even get a first conversation.

Do you know what all 10 of these are?

1. Excuses

2. That rare Japanese mushroom that Guy Kawasaki calls "Bull-Shitake"

Here's what they really mean - if you're interested in decoding them:

1. Business is drying up = Because you suck at marketing and can no longer rely on business that just falls in your lap.

2. We're running out of work = Because you haven't landed a piece of new business in over three years and because of that, your pipeline is as empty as a bead bucket on Mardi Gras.

3. The industry has changed = Because you haven't and it's so unfair that your outdated products, services, and programs are no longer relevant or valuable to today's buyers.

4. All my old clients have retired or moved on = See #2 above.

5. Our prospects and customers no longer have a budget for what we do = See #3 above.

6. Competition is tougher than ever these days = Because your competition has shifted, improved, streamlined, repositioned, repackaged, and innovated their way into your customers' hearts (and wallets) -- while you've been sitting on the sidelines watching the show with popcorn and a megaphone to amplify your whining.

7. The economy has had a major impact on our revenues = Because your successful competitors are saying the same thing -- only in a POSITIVE way -- as they've reinvented their value proposition to be MORE relevant, MORE valuable, and MORE necessary under the current economic climate than ever before. Hmmm... there's a good idea!

8. We're selling sugar - it's a total commodity and our customers know it = Because everything you DO and everything you SAY reinforces that impression. If YOU can't articulate the specific, tangible value of what you do vs. your competition, don't blame your customers. This goes way beyond what you SAY and how you say it - it impacts the very nature of your business, including what you DO and how you do it. 

9. All prospects care about is price = Because you've failed to articulate and distinguish your product or service to the point where they know any better. Experts win on value. Generalists die on price. If you look the same, sound the same, and act the same as the competition, then you have only yourself to blame for the endless stream of tire-kickers, price shoppers and broke-ass losers who are wasting your valuable selling time. 

10. It's impossible to get through to anyone anymore - everyone hides behind voicemail and email and we can't even get a first conversation = Because you're using old school interruption-style marketing and stupid sales tricks like cold calling and email spam. You need to integrate FOUR WORDS (embedded in the following two rules) into every marketing and sales strategy you deploy: 1. OFFER VALUE. 2. INVITE ENGAGEMENT. Do that -- and you'll get through.

Final word of advice - all of the excuses above can be summarized in one of two ways (both very fixable) - Your business is in trouble because of:

a. Failure to market and sell in new ways that are high-value, immediately relevant and sharply prospect-focused.

b. Failure to adapt, evolve and innovate your own mix of products, services, programs, and solutions.

Zen saying: A bend in the road is never a dead end. Unless you fail to turn.

What do you think? Have I pissed you off? Made you think? Made you money? Please use the COMMENTS area below to share your thoughts...

As a marketing speaker and marketing coach, I get a ton of questions about LinkedIn.

Although I'm no social media expert like my pal Corey Perlman, I have learned a thing or two about the REAL value of using the Skills feature on LinkedIn.

In case you missed it, here's my earlier post with a video that walks you through the REAL value of LinkedIn Skills and how YOU can maximize the connection value of endorsing the Skills of folks in YOUR network.

Below is part 2 of the series: Skills Shaping on LinkedIn showing you how you can decide EXACTLY which Skills are featured are on your profile, and how much you'd like to emphasize each.

After watching this video, you'll discover that YOU are 100% in control when it comes to your LinkedIn Skills: which ones you'd like to feature - and which ones you'd like to turn down or turn off - and why.

That's called "Skills Shaping" and you'll find it VERY handy...   

(Hit the "full screen" icon in the lower right for a bigger, sharper video)

Are we connected yet on LinkedIn? If not, I'm happy to put my professional network at your disposal here.

(And if we ARE connected and if you're comfortable doing so, would you be wonderful enough to give some love to the Skills you see on my profile? Thank you in advance for your help.)

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What do you think? Please use the COMMENTS area below to share your experience and opinions about the Skills feature of LinkedIn...

What do you think? Comments? Questions? Ideas?