Do It! Marketing Blog: Marketing for Smart People™

I’ve quit.

Yup - done, finished, over.

“Quit what?” you ask?

I’ve quit blogging.

OK, that’s not quite true...

But I’ve quit blogging daily.

It was an experiment.

And it worked.

And it didn’t.

Here’s the deal - for most of last year, this website averaged between 5,000-6,000 visits per month. Not great, but not terrible either.

At the beginning of this year, I committed to an experiment - namely blogging every weekday.

Yup, 5 posts a week. Week in and week out. I stuck to the schedule and didn’t miss a day in 26 weeks. 6 full months.

The result?

It worked great.

Almost immediately (OK, it took 8 weeks, but that’s close enough) my web traffic went from an average of 5,000-6,000 visits up to an average of 10,000-11,000 visits. One month, we even generated 15,000 visits - triple the old number. I'll explain that "we" later in this post...

My opt-in rate doubled (for everything - my free ebook, blog subscriptions, my free teleseminars.)

My SEO went up - I moved from page 2 and page 3 of Google results for certain keywords to page 1.

The second result?

I found out what really worked to drive more traffic, more leads, and more business.

And it wasn’t the blog...

It was three things:

1. My new book. Specifically, the marketing plan for my book, which turned out to also become the marketing plan for the website and the marketing plan for my speaking and mentoring programs. Woo hoo - who'd a thunk it?

Lesson: If you “lean in” and commit to the marketing for ONE flagship product, service, or program like I did with my book - you will start to generate momentum that carries over into everything else that you are doing.

2. Email marketing. Plain and simple, the more marketing emails I sent, the more web visits I got. Accident? No, of course not. Most of my emails contained links back to the website for the latest blog posts, the occasional teleseminar invitation or a new program announcement.

Lesson: The more email you send that contains high-value content, advice, insights, and recommendations (aka email that’s too good to delete), the more stickiness you’ll generate for your fans and followers. 

3. FLOP - Namely, “Featuring and Leveraging Other People.” I wrote about this concept in detail here and it has also been a tremendous driver of new traffic and new friendships, new clients, and new projects. Inbound FLOP is me shining the spotlight on others. And outbound FLOP is me participating in other people’s book launches, surveys, guest blogging, and so on.

Lesson: It’s not all about YOU. It IS all about how YOU can serve and promote other experts in your field who have a complementary skill set, message, or service offering. Welcome to the new collaborative economy. They win when you win. And you win when they win.

Sooooo... I’m still blogging.

But I’ve scaled down to once or twice a week.

And I’ve scaled UP the other activities listed above.

Because that’s what generates results.

What have YOU changed up in the last 3-6 months to STOP doing what doesn't matter and start DOING more of what matters most? Please use the COMMENTS area below to share your specific changes and how they've freed up more time or made you more money... 

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

What's the difference between a professional practice (or company or trade association) that feeds on the bottom vs. YOUR business model which should aim to serve the top of your market? 

Here are 17 things to consider:

1. High fees are paid by clients and customers who are doing well, not those who are struggling

2. Referrals come from those who are proud of the fees they pay you, not ashamed to be low-balling their way through business

3. High-end clients tend to be believers - low-end clients tend to be skeptics

4. Top clients are easier to please because they have a partner mindframe whereas low-end clients are almost impossible to please because they have a peddler mindframe

5. Paying higher fees also means that your top-of-market clients pay you higher respect, pay your advice more attention, and invest more resources in their implementation of your ideas

6. There is always a way to raise your game, boost your value prop, and charge higher fees. Otherwise, we wouldn’t have $500,000 sports cars or $35,000 watches

7. There’s no profit in a business model that challenges other poverty-mindset entrepreneurs in a race to the bottom

8. You can always design a “lower-level entry point” to a high-end offering (Example: the $125 Tiffany bracelet.) However, it is almost impossible to “level up” from commodity status. In other words, Wal-Mart would have a tough time attracting high-end jewelry buyers

9. Are you attracting referrals to goofballs or people who don’t see the value of what you offer? Like attracts like. It’s very possible your current clients and customers simply don’t travel in the right circles  

10. If you’ve heard yourself say, “My clients won’t pay any more than they’re already paying” or “I can’t raise my prices because I’ll price myself out of the market” - then you may need a. Better clients, b. A new market, or c. Both!

11. High-end clients expect great work. It is energizing, engaging and fun for you and your team to rise to that challenge

12. Low-end clients expect perfect work. Even though they have no idea what they want, change what they want based on whims, and are a moving target of conflicted priorities. It is demoralizing, exhausting, and depressing for you and your team to put up with these micro-managing, neurotic control freaks

13. High-end clients value relationships and once they’re in with you, they’ll come back for more. Why? Because if they switch, they would essentially be admitting to themselves that they overpaid or made a wrong decision, which is more expensive to their ego than to their pocketbook. Bottom line: High-end clients always look for reasons to stay

14. Low-end clients only care about transactions. The next coupon or email or offer will lure them away for the next bargain. They’re forever playing “Let’s Make a Deal” and the fact that they bought from you once REDUCES the chance they’ll buy from you again. Bottom line: Low-end clients always look for reasons to leave

15. High-end clients will approach you with new ideas, ask for more innovative services, help you develop new products and programs that they WANT to buy and that people at their same level would value. They generate their own product- and idea-generating R&D department to help your business grow.

16. Low-end clients will pressure you to give less, offer “lite” versions, and generally dumb-down and dilute your core offerings to match their small thinking and tiny budgets. Don’t fall for it.

17. Companies that serve low-end clients are dependent on massive numbers of small transactions from one-time buyers and price shoppers. Companies that serve high-end clients thrive on small numbers of much larger, deeper, richer, and longer-lasting relationships with clients, customers, and friends who stay longer, buy more, come back more often, and refer like crazy.

So it’s your call - serve the top or serve the bottom.

Just be careful what you wish for and understand what you’re targeting -- and what you’re in for when you hit it!

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on these ideas and join the conversation... 

Buyers who lie should be deeply ashamed.

Salespeople and marketers have a bad rep for lying and deception but in my experience (both in my own speaking and consulting practice and via the hundreds of other consultants, entrepreneurs and independent professionals who tell me THEIR horror stories), PROSPECTS are much, much worse liars.

Somehow (for buyers) they think it's perfectly OK.

In reality, it's an unconscionable breach of professionalism.

For me personally, this has become VERY unusual because I've learned to be relentless in nailing down commitments.

Except once in a while, a buyer totally blindsides me. This is the story of how that happened and how YOU can avoid it happening to YOU. 

You will also get my voicemail and email templates and scripts to circle back with elusive "closed" prospects multiple times. 

Back story: 3 questions to lock in commitment

This prospect (an association executive director) gave me a verbal agreement to hire me over the phone - as in answering point blank my questions:

1. "So are you still looking at other options or are we closing this deal right now on the phone?"
2. "Who else needs to sign off on this before we make it final?"
3. "Are you sure that you're ready to sign the agreement?"

Answers were:

1. "We're closing the deal right now"
2. "Nobody else - I hire the speakers and my marketing person will be in touch with you to get everything we need for the website and the program book"
3. "Yes we have a deal."

Within 30 minutes of hanging up the phone, I emailed her the agreement, the invoice and my "Welcome Kit" email.

This was followed by WEEKS of radio silence, unanswered emails, unanswered voice mails and then an email from her this morning which says, "We decided to go with a local California speaker"

In the rest of this post, you'll get my follow-up sequence which will make YOU money if you use it. So the good of the many outweighs the good of the few... or the one. 

This is a classic case of "The operation was a success. Unfortunately, the patient died."

How to circle back with a "closed" sale with dignity  

Here's my recommended timeline for you when you get a verbal YES commitment from a prospect (which should be as good as a signed agreement but let's face it - it's FAR from it!) and they disappear on you. 

1. Phone call with prospect. 

2. Ask qualifying/closing questions

3. Send agreement/invoice paperwork. 

4. If they go radio silent, EMAIL #1 is 6-7 days later and you simply resend your original email with all attachments and this added note at the top:

Susie,
Just resending the below in case it got lost in the shuffle last week. Please confirm receipt because I want to make sure this lands safely in your hands. Thanks! 

5. Follow-up phone message (either at the same time as the email or a day or two before or after):

Susie,
Just wanted to make sure our agreement landed safely in your email inbox. Please do give me a call back at xxx-xxx-xxxx just to confirm you received it. I'm looking forward to our work together.

6. If no response, Wave 2 comes 3-4 days after that and sounds like: 

Susie,
We're both flying at 100mph. Please do get back to me with a quick reply and let me know if we're still a go as you indicated on the phone. If yes, we'll start preparations as soon as you return the paperwork. Looking forward to our collaboration. 

7. Again, it's your preference whether you leave a 2nd voice mail message a few days before or after or simultaneous with the email above. Whichever you choose, the second voice mail sounds like: 

Susie,
If you've had a change of heart about your decision, please let me know. If you'd like to discuss these arrangements, please let me know that too. Thank you in advance for your reply so I can plan around your event accordingly. Give me a ring when you get a moment at xxx-xxx-xxxx. Thank you, Susie and talk to you soon. 

8. Next email is 2-3 days later and is simply a written version of the above "change of heart" voice mail message. 

9. The final note is something like this: 

Susie,
Circling back with you about next steps. Please let me know which of these multiple choice answers is most reflective of current reality (which I lose track of regularly!!)

a. I am swamped but still want to move ahead with what we agreed to  
b. Our needs have changed and I want to discuss a different approach 
c. The deal is off in spite of the verbal commitment I made
d. Hey Newman - drop dead and never darken my doorstep again. Buzz off!!

Thank you in advance for hitting reply with your quick answer.

10. In my particular case, my prospect at great long last sent me this note:

Hi David,

Thank you for following up. I apologize for the delay in responding. I didn't want to re-connect with you until we had resolved several critical, conference-related details.

We have decided to go with a local, Southern California keynote speaker for the XXXXX 2014 Conference in San Diego. Upon reflection, it makes better business sense for us to employ local resources whenever possible.

I truly appreciate your time spent discussing XXXX 2014 with me. Thank you, too, for your diligence in following up.

We will be back to the East Coast within the next few years, and we will touch base with you again.

Take care ~ 

Susie Liar, Liar, Pants on Fire Prospect [Not her real name]

11. I hate liars and lying. (I admit it - it's one of my hot buttons.) So this is the reply I sent. I've added the decoding in green for your benefit: 

=====

Susie,

Totally understand. [Every email where I'm stunned and have no idea what planet the person is from starts with these 2 words. It's much nicer than "Are you freaking nuts?"]

Just one final question for you. [The old Columbo TV detective strategy]

Is your local speaker a better fit content-wise or just budget-wise? [Did you lie to me for money or for a better reason?]

If it's strictly a budget issue, I wish you had come back to me first because we could have worked out a travel-inclusive fee arrangement that would still be within your budget. [I'm a nice guy and was - and still am - willing to work with you despite the fact that you reneged on the deal after I verbally confirmed it with you THREE different times on the phone]

Is this worth revisiting since you and I had a confirmed verbal agreement to book the conference? [You should be ashamed for going back on your word without so much as a courtesy email or phone call to let me know the deal was falling apart and/or to ask for my help in saving it]

=====

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on these ideas and join the conversation... 

Guest post by DJ Waldow

Are you wondering how to add social media to your email communications?

Email and social media marketing go together like Batman and Robin.

They both can be effective on their own; however, when combined, their (super) powers can save the city and exceed your marketing goals.

Is Email Dead?

In this article I’ll show you how to combine email marketing with your social media efforts.

In a recent StrongMail survey, ”More than two-thirds of business leaders (68%) say they plan to integrate social media with their email marketing efforts."

As a guy who lives, breathes, eats and sometimes dreams email marketing, I was thrilled to see email getting some mainstream love.

You may be thinking, “Hey, isn’t email dead?”

Think again. I mean, sure, there are certainly case studies of companies forgoing email and replacing it with social media. I’d argue that these are exceptions, certainly not the norm.

This blog post and infographic on the value of email by SmarterTools will quickly dispel the “email is dead” myth.

Need one more proof point that email is not dead? How many times have you checked your email this week? Today? Since you started reading this blog post? Okay. Now that we are all in agreement, let’s continue...

Read the rest of this article here...

Guest post by Mark S A Smith

Image source: BellaDomainMedia.com

When you’re an expert on a topic, people want to learn from you, and if they can, they want it for free.

They’ll say, “I want to pick your brain. Let me buy you lunch.”

Worst case, they’ll take you to a fast food restaurant and buy you a $5 meal and get thousands worth of advice.

Best case, they’ll take you to a great restaurant, spend $100 and get thousands worth of advice.

While it’s great to meet new people, here’s how can you say, “No, I won’t have lunch with you just so you can get an hour of free consulting” without sounding like a jerk.

1. Just Say, “No”

If you don’t want to discuss your expertise with them, reply with “Sure, but I have ‘no talking about work’ policy at lunch.”

2. Just Say, “Yes, but…”

Or say, “I’d love to have lunch with you. But, if you are looking for input on your project, I charge a consultation fee even if we’re dining. Otherwise, I never discuss work over food. What day works for you?”

3. I Will, If You First…

Get them to do something that shows commitment and shortcuts the process before you accept their invitation.

Say, “Sure! I’m happy to meet with you if you’ll first…” Have them send you an email describing their biggest challenge. Or have them fill out your assessment form. Or, if you’re a content creator, have them first take one of your mini courses.

Guess how many people call to follow up? Very few. Those that do are serious. Those that don’t, aren’t. Do this, and you don’t waste your time on those who aren’t committed.

4. Send Them to Your Website or Blog

Say, “I’ve got a really full schedule for the next month, so why not check out my blog (or website) that answers many of the questions that I get when people invite me to lunch. So, take a look, and send me a list of questions, and we can then schedule something next month.”

5. First, Buy My Book

If you’re an author, say, “I recommend that you first read my book. I specifically wrote it to answer the most common questions that I get. Whatever advice I have to give on [your topic], it’s in there. And it’s cheaper than lunch. So, jot down your questions as you read it, then call me and we can schedule lunch.”

6. Bring a $100 Bill

Say, “Brain picking isn’t free and I don’t eat cheap food. Bring a $100 bill and buy me lunch at a nice restaurant. If you’re not happy with the value of my advice, keep the hundred.”

One of my colleagues does this and he always keeps the hundred.

If they object, say, “I tell you what. I’ll give you three free pieces of advice right now that will make you more successful. Your first free success lesson: never do free consulting. Your second free lesson: free advice isn’t acted on like paid advice. Your third lesson: if you don’t get value in exchange, there is no real value generated.”

And I invite you to pick my brain with free instant access to the questions I get frequently asked when people invite me to lunch. Go to http://CompetitionProof.com now to learn great ideas to sell more, keep more margin, and keep your competitors out of you accounts.

Article Source: http://EzineArticles.com/?expert=Mark_S_A_Smith

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on this topic and join the conversation... 

I asked one of my favorite marketing coaching clients, "How's your DIP?"

She responded, "Dip? We're talking party recipes now?"

"No, no - remember the acronym I shared with you last time? DIP stands for Dollars In Play." She remembered.

Then she asked me to hang on as she shuffled through some notes and papers.

"Where are you looking for these numbers?" And she said that she keeps a scratch pad by her keyboard and has a more detailed tracking document that she updates every couple of weeks on her computer. 

"Oh my goodness, there's your problem right there. You have to keep this info right in front of your face all day long." 

REALLY in front of your face. My suggestion - make a poster using something as simple as a piece of flipchart paper and two different size Post-It notes: the Jumbo size and the smaller 3x3 square size.  

Here's what a DIP (Dollars in Play) wall chart looks like: 

Here's how it works:

1. Two categories: one called "In Play" and the other one for less serious prospects ("Jokers") You can see in the photo above, I've had a little fun and made a silly cartoon joker card. These are folks who are in my pipeline but (in my estimation) less serious, less committed, and less capable of making the financial commitment to hire me.

2. Post your prospects' full names, the service/product/program you discussed with them, the dollar value, and the source. For example, Jane Doe came from a referral from Frank. We have not talked yet, so there's no dollar value. Nat Cole came from Linkedin and we talked about a $1500 1-on-1 marketing consulting package.  Sam Smith is hiring me for a $6500 speech in October. (All prospect names have been changed for the purposes of this blog post and photo - could you tell?)

3. Real time updates. Sometimes I'll even grab my pad of 3x3 Post-Its and write someone's name down WHILE I'm on the phone with them, walk over to the wall chart and stick their name on it. Can't tell you how satisfying this physical act can be. 

4. Fluid movement. Don't be afraid to upgrade a joker to the serious column and don't be afraid to take a (formerly) serious prospect and move them into the Joker column. The factors to consider are their commitment level based on email and phone communication, their level of responsiveness, and how rapidly you are moving them from point to point in your sales process.   

5. Reminders rule. If you see someone on your chart whom you have not spoken with or heard from in a few weeks, you probably need to get back in touch. Ideally, you never have a prospect who is just "floating" out there without a firm decision call on their calendar. But it happens. The chart reminds you to close those loops and corral your prospecting mustangs back onto your sales ranch.  

6. Relentless removal. Remember the old sales adage, "Some will. Some won't. Who cares? Next!" That's the point of the chart. Up or out. If you're not going to buy, I'm going to cut you loose and throw you back in the ocean. The SECOND most fun you'll have with this chart (after slapping a brand new prospect's name onto the chart) is grabbing a prospect who said no - or who has disappeared on you despite your best efforts to hold them to their commitments - and RIP their name off the chart and tear it into tiny little pieces and chuck it in the trash.  

7. Do the math. Feel the power. The point of tracking your sales pipeline in this manner is so that you have a real-time sense of "Dollars in Play." Every so often, you should glance over at your chart and add up the numbers that you see in the "In Play" column ONLY. (Don't add the jokers because that's why they're in the joker column - instead, do everything you can to move your jokers into the "In play" column or remove them altogether!)

In the photo above, you would have a "Dollars in Play" number of $21,000. For prospects who are considering mutliple options (for example, Mindy Kaling is holding a proposal with a $7500 option and a $2500 option), you should count the higher number.

Two reasons: 1.) It sets your internal expectation in that direction which will enhance your confidence in your subsequent conversations with Mindy. A confident seller creates confident buyers. So it's a self-fulfilling prophecy. 2.) It builds your capacity for marketing optimism, which every entrepreneur needs. Plus if you're going to be relentless in removing people (See Rule #6 above), you might as well be relentlessly optimistic about the folks who earn and keep a place in your active sales pipeline.  

Now, are YOU ready for some DIP?

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on this topic and join the conversation... 

1. How can we offer a risk-free trial of our product/service?
2. What would make our work more fun?
3. Which of YOUR talents and capabilities would you like to use more of?
4. How can we do better in generating inbound leads?
5. What should we be doing more of?
6. What should we be doing less of?
7. How can we be more valuable to our clients?
8. What's the smartest decision we made in the last 3 months? 
9. What's the dumbest decision we made in the last 3 months?
10. Where are we hitting it out of the park?
11. Where are we missing the mark and need to raise our game?
12. How do we know the metrics we're tracking are the right metrics? Do we need to add, change or delete some key success factors? 
13. What are the DNA markers of a 2-year client? 5-year client? 10-year client?
14. What extra services could we offer in a super-premium version of our core product/service? 
15. What "lite" services could we offer in an entry-level version of our core product/service?
16. Do we have enough staff, capacity, and bandwidth to handle bigger, better projects? If not, how quickly can we scale with outsourcing, partnering, or subcontracting?
17. What can we simplify, eliminate, delegate, or outsource?
18. How can we work with prospects who are ahead of the curve in our area of expertise? (Advanced level program)
19. How can we work with prospects who are behind the curve in our area of expertise? (Quickstart program)
20. Are we doing too much marketing and not enough selling? 
21. Are we doing too much selling and not enough marketing? 
22. How are we making our prospects smarter - even if they DON'T buy from us? 
23. Are we articulating clearly and concisely our level of expertise, experience and empathy with our target market? 
24. Are we articulating clearly and concisely the exact types of heartaches, headaches, pains, problems, challenges and gaps that we can fix? 
25. Are we investing in thought leadership marketing strategies like speaking, publishing, and social media to elevate our expertise and stand out from the crowd? 
26. How can we zig where the competition zags? 
27. How can we show - not tell - our clients that we offer products and services that are BFS (better, faster, smarter)?
28. How can we offer depth with variety? 
29. What can we do to encourage our favorite customers to serve as our most effective salesforce?
30. How can we provide indisputable points of proof that what we do works, is cost-effective, and is better than any competitor or alternative (customer testimonials, industry recognition, videos, demonstrations, references, case studies, expert endorsements)
31. What else can we do to qualify the right prospects, disqualify the wrong prospects, and get our sales process to be shorter, sharper, and more streamlined? 
32. When we win business, do we know (exactly) why? When we lose business, do we know (exactly) why? Where has this data been captured and how are you using it to improve your odds with every new prospect day by day and week by week?
33. Have you shared this post with three people whose business might benefit? Have you bought this book that comes with over $747 of marketing bonuses? Have you noticed there are more than 33 questions in this list? <Smile>.  

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

What makes someone interesting? Or - as they say in marketing lingo - a person of interest to others? 

It's a combination of factors, really... and here are five of them for your consideration: 

1. They are not vanilla. They're quirky, pugnacious, determined, and they don't give a rat's ass what the rest of the world thinks. (They also don't mind using terms like "rat's ass" in a blog post.) Bottom line: wolves don't lose sleep over what sheep think of them. Think Donald Trump or Bill Clinton. How vanilla are YOU?
2. They are articulate. Love 'em or hate 'em, these folks can articulate a point of view. Opinionated, loud, proud, and never dull. The sound bite "frequently wrong, never in doubt" was made for them. Think Bill O'Reilly or Rachel Maddow. How quotable are YOU?
3. They stand FOR certain things. And they stand AGAINST other things. They energize their followers, antagonize their foes, and polarize the rest of us in the middle. Sound bite: If you don't risk turning SOME people off, you'll never turn anybody on. Think Howard Stern or Sarah Palin. What stand are YOU taking?
4. They build movements larger than themselves. No matter how big, loud, rich, and famous they are - they're building something bigger than themselves and strive to make an impact beyond themselves. Think Oprah or Bill Gates. What's YOUR movement?
5. They don't seek media - they ARE the media. They are tastemakers, movers, shakers, interviewers, and relationship-builders. They don't wait for the media to come knocking - they are more likely to post videos, write articles, and interview others to feed their tribe a steady diet of top-notch content. What media did you create today?     

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

1. Sometimes, visuals can stand alone:

2. Use font sizes to help you make your point:

3. Use screen shots and visually focus your audience on key ideas:

4. Use arresting, unusual graphics, not the same old tired clip art:

5. It's OK to use graphs if you summarize the A-ha insight they provide:

6. Sometimes it helps to SHOW and TELL on the same slide:

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on this topic and join the conversation... 

1. There's no good time. Now is the time.
   What are you waiting for?
2. Put out your best material. For free. 
   Do you want to be SHARED or SCARED? 
3. YOU may be your biggest obstacle.
   What would happen if you got out of the way? 
4. Stop STARTING things and get more into DOING.
   What can you do today - right now?
5. A few may wish to see you fail. A lot more are rooting for your success.
   Where is your attention?
6. Forget the word vision.
   Better: What do you SEE in your future?
7. You're aiming too low.
   How can you elevate your sights, your fees, and your value?
8. Stop blaming others. It's ALL your fault.
   Move on - what's next?
9. A bend in the road is never the end - unless you fail to turn.
   Where do you need to turn? 
10. It's not what you think it is. And it's bigger than you think it is.
    Why not embrace that? 
11. There are no silver bullets, secret sauces, or magic beans.
    Now what's your plan? 

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on this topic and join the conversation...