Do It! Marketing Blog: Marketing for Smart People™

Here's the first in a series of marketing and business book reviews - but not just any old business books.

Fire starters...

Game changers...

Show stoppers...

Books that will transform the way you think about your work, about your business, and - yes - about your life.

Ready? Take a look...

What do you think? Please leave a COMMENT below to share your experiences with this book, with this author, or with other game changing books that YOU recommend...

No step is too small...

No effort goes unnoticed...

So just TAKE the first step...

MAKE the initial effort...

Because action gives you traction. 

1. Drink more water.
2. Watch less TV.
3. Action makes traction.
4. Try new things.
5. Hang in there. 
6. Get better daily.
7. Begin with enthusiasm. 
8. Finish with flair.
9. Celebrate small wins.
10. Eliminate wasted steps.
11. Aim higher sooner.
12. Never stop learning.
13. Start fresh today.
14. Write that letter. 
15. Practice deep listening.
16. Pay yourself first.
17. Seize the day.
18. Cashflow is king.
19. Life is good.
20. Eat more vegetables.
21. Thank your Mom.
22. Make others shine.
23. Ask me anything.
24. Think WAY bigger.
25. Focus your energies.
26. Now beats later.
27. Tweet more often.
28. Zig don't zag.
29. Marketing comes first.  
30. Hug your kids. 
31. Content before commerce.
32. Never sell alone. 
33. Don't get distracted.
34. Always ask "Why?"
35. Amp it up!
36. How doesn't matter.
37. Invite and engage.
38. You're already there. 
39. Make silly faces.
40. Get off email.
41. See the sunrise.
42. Simplify, eliminate, outsource.
43. Kiss your dog.
44. Fascinate to dominate.
45. Write it down. 
46. Keep on truckin'!
47. Love your clients.
48. Ask for help.
49. Value follows fee.
50. Never give up.
51. Decide, organize, act.
52. Sharpen your edge.
53. Lose some weight.
54. Hammer it out.
55. Doodle more often.
56. Drink hot coffee.
57. Expand your circles.
58. Consider crazy alternatives.
59. Chinese food rocks!
60. Use beautiful things.
61. Not so fast. 
62. Get a massage.
63. Unlock, unblock, unleash
64. Go for no. 
65. Blow 'em away.
66. More chocolate, please.
67. Fill your buckets. 
68. Don't shy away.
69. Give more generously.
70. Don't be scared.
71. Freshen it up. 
72. Go play outside. 
73. Thank your heroes.
74. Respond, don't react.
75. Sing real loud.
76. Schedule "me" time.
77. Bake a cake.
78. Live the dream.
79. Invest in yourself.
80. Fall in love. 
81. Seek the truth.
82. Avoid the obvious. 
83. Laminate your kudos.
84. Birds gotta fly. 
85. Fish gotta swim.
86. Potential ain't performance. 
87. Relationships are perishable. 
88. Kill your television.
89. Make that call. 
90. Hire the weirdo.
91. Speak more honestly.
92. Track your progress. 
93. Decisions drive momentum.
94. Take notes everywhere.
95. Look further ahead.
96. Stop playing small.
97. Sell the dream.
98. Deliver the goods. 
99. Never shortchange yourself.
100. You're so ready.
101. DO IT. Now!

As a marketing speaker and marketing coach, my clients often ask me for advice on sales.

Naturally, this makes a ton of sense because the MORE and BETTER marketing you do, the FASTER and EASIER your sales process becomes. 

BUT... 

Nothing frustrates me more than when my clients DO a lot of the great marketing we work on together ONLY TO BLOW IT during the sales process!

So... don't let this happen to YOU. 

Let's talk about what you need to close the deal: the steps you need to get from the first solid marketing conversation to the final signed contract.

Depending on your particular business, this could take anywhere from 10 days from first contact all the way up to a year or more. The sales process can be a long and winding road.

BUT there are several factors totally within your control that make it go faster and easier.

The most important one - by far - is asking smart questions early and often.

Think about it: delays in your sales process come from one main source...

Surprises.

You don’t want surprises on their end - and they don’t like surprises on your end.

Each surprise or question or unexpected element can add anywhere from a week to a month to your sales process - and you don’t want that.

Understanding this, you’ll want to ask them some key selling questions early on in your conversations and throughout at every major step and milestone.

Let’s cover them together now so you can begin using these 21 killer sales questions to close more deals - more easily and more often.

1. If you were to decide this is a good idea, how do you buy things like this?
2. How do you implement?
3. What should I know about your timing? Signoffs?
4. When do you budget for things like this?
5. Do you think this deal is going to work?
6. What’s missing or what should we add?
7. Are you going to pitch it?
8. What else do you need to see from me?
9. Can I help you put together some numbers?
10. Do you have some numbers I could include?
11. Who else besides you will be making this decision?
12. Are “they” going to like it?
13. WHAT are they going to like?
14. WHAT are they going to push back on?
15. What else is going to be in our way?
16. How would YOU respond to that?
17. What answers do you need from me to so you’re prepared to answer their questions?
18. How much detail do YOU want?
19. How much detail will THEY want?
20. Are there any surprises we should be prepared for?
21. If this were just you and me, how excited would you be to move ahead on a scale of 0-10?

Hint: If they answer 9 or 10 - you’re good; If they answer 7 or 8 - ask, "What would need to change to get us closer to 10?" If they answer 6 or less, you have a problem. Go for no with “I don’t think we can make this work. Do you?”

Be relentless and follow up like a friendly bulldog.

Never let an active prospect get more than 10 days away from you.

Always show up in their world like a happy squeaky wheel: Circle back. Send more value. Ask more questions. Offer more engagement. Invite further dialogue. Come back with more ideas to genuinely help them. 

More and better and faster sales will follow.

I guarantee it.

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

In this final installment of New Year Goodness... you're getting my top picks of marketing must-read info, strategies, templates and tools. 

Why?

Simple... 

So you CAN (and WILL!) make 2013 your best year yet. 

Is this just more smoke and mirrors and hokey motivation?

Nope - it's a 12-pack of "Real Deal" marketing tools that you can review over a weekend (ahem... maybe even THIS weekend?) and start to implement bright and early Monday morning. 

Ready? 

Here we go...

Most popular posts:

1. Marketing Coach: 17 Ways to Drive More Traffic FAST
2. Email Blast: Creating subject lines that pack punch
3. 23 things to say when you're asked for "free consulting"
4. Small Business Marketing Coach: Developing Customer Intimacy
5. Referral Blurbs - Marketing Coach Tip
6. Marketing Coach: How to Write Your Kickass Bio (12 Tips and Example)
7. Social Media Scripts: Tips from a Marketing Coach
   
   

Hidden treasures:

1. Marketing Coach: 33 Ways to Make 2013 Your Best Year Yet
2. Professional Services Marketing: Speaking to Attract New Clients
3. Marketing Concept: Use these headline techniques if you dare
4. 5 Signs that Your Prospect is Giving You Too Much Bullsh*t
5. Business Coach: 50 Reasons People Should Buy from YOU
   
   

Ah, heck - I can't resist giving you THIS one...

The (REAL) Idiot's Guide to Social Media Marketing

And one more for good luck:

Marketing Speaker Tip: Erase. Start Fresh. Kick Ass

p.s. As you review these, please share YOUR advice, insights and recommendations in the COMMENTS section for each of these blogs. Even if the posts are older, I always see new comments as you post them -- so I'd love to generate discussions with YOU on how you can max out these ideas in 2013 for YOUR business!

Guest post by Art Sobczak

Several years ago I started a year-end tradition of posting a list of questions for sales pros to ask themselves as they started their new year.

It was extremely popular, received tons of reprint requests (like this one I got from David!), as well as suggestions to share them again the next year. So now I do it every year.

I suggest you set aside some time, look at each of these questions, and answer them with an action plan.

Follow that plan, and like many others, you will guarantee your own success.

Here we go:

1. What are you going to do to improve your industry and product knowledge in 2013? 
    
2. How many inactive customers will you revive and turn into regular customers again? What do you need to doto make that happen? 
    
3. What will you do to ensure you're protecting your best customers, and adding more value to the relationships? How will you sell even more to them? 
    
4. How many new customers will you bring on this year? 
    
5. How do you plan to do that, specifically? 
    
6. What will you do to improve your physical health in 2013? 
    
7. What, specifically, are your sales and production goals for 2013? How does that break down into quarterly and monthly goals? 
    
8. How much more money will you make in 2013? How will that happen? What will you need to do, today, to take the first steps in that direction? 
    
9. What will you need to do to increase THAT number by an dditional 10%? 
    
10. What are you going to do every day to keep your attitude at a high level? 
     
11. How much time are you going to spend, daily, to improve your own sales skills? What will you do? 
     
12. How many referrals did you get in 2012? How did get them? From whom? What will you do to turn them into sales? 
     
13. Speaking of referrals, will you please forward this post to two others who would also benefit? And invite them to get weekly sales tips at http://businessbyphone.com (OK, that's one of mine.)
     
14. In which areas will you improve your personal, family, and spiritual life? 
     
15. How are you going to maximize the use of your time? Where will you cut out the time-wasters in each day? 
     
16. What have you been putting off that you will take care of within the next two weeks? 
     
17. Who can you help to feel special every day? 
     
18. What challenge, wish or desire--that you've never attempted before--will you finally achieve in 2013? 
     
19. How will you do that? Why? 
     
20. Where are you going to write all of this down so you can review and revise your plans regularly? 
     
21. What will it LOOK like when you accomplish everything you've just been thinking about? 
     
22. How good will it FEEL? 
     
23. What will it SOUND like when you achieve these things? 
     
24. Why COULDN'T you do all of this? 

Any answer to that last one is not a reason, but rather a self-imposed limitation, excuse, or lack of desire or effort. The biggest deterrent to success looks us in the mirror every day. 

Now, go out and plan to have, no, COMMIT to having...

...YOUR BEST YEAR EVER IN 2013! 

________________
About the Author 

For the past 30 years, Art Sobczak’s tips and training have helped others do “rejectionless” prospecting and painless  and profitable sales. Get his free ebook of 501 sales tips at www.BusinessByPhone.com 

1. Fewer resolutions. More resolve.

2. Increase your daily level of optimism. AMAZING things will start to happen! 

3. Be a lamp. Or a lifeboat. Or a ladder. 

4. Mean people suck. Don't become one of them. Not even for a second. 

5. Write more. Journaling, blogging, morning pages, notes to friends and loved ones.

6. Feature and leverage other people. Read this to find out how.

7. Be more gracious and more grateful.

8. Less excitement. More execution.

9. Let it go. Yes, you know EXACTLY what I mean. (Thanks again, Joe Calloway!)

10. Create a mastermind alliance or partnership. It will make all the difference.

11. Write your damn book already.

12. Drink more water.

13. In case of emergency, oxygen masks will drop from the overhead compartment. Secure your own mask before assisting others.  

14. Clean up. De-clutter. De-pile. 

15. Make more lists and use them wisely.

16. When it comes to social media: Post value (not ego); Retweet generously; Shout-out loudly; Thank abundantly.

17. Carry a notebook everywhere. Got an idea? Write it down. With today's date. And a "next action" step. Repeat.

18. Get more sleep. 

19. Do more of what makes you happy. 

20. If you speak or present regularly, your ideas deserve beautiful slides. This might help. And you totally need to read this (PDF) too.

21. If you DON'T speak or present regularly, you are missing out on the #1 way to boost your career, grow your business, and magnify your impact on the world. Want some ideas? I can help you (yes, it's free.) 

22. Nobody buys your products, services or ideas "sight unseen." So go get seen.

23. "If everything seems under control, you're not going fast enough." ~ Mario Andretti

24. Read Getting Things Done by David Allen. 

25. Master your inbox once and for all. Massive freedom will follow. 

26. Tap into trends to generate more and better ideas for both your business and your life. Start here or here. (Read this to see how Harvard Business Review connects trend hunting with sales success, too.)

27. Stop worrying about the HOW. Focus on your bigass WHY and a small set of very specific WHATs. The rest will take care of itself. Honest.

28. Become more in tune with the time/space continuum. Seriously. Rather than wanting everything to happen "Now, now, and now" (which only causes overwhelm and frustration) focus more consistently on what you need to do "Next, next, and next." 

29. The three factors to your long-term success: 1. Your Authenticity 2. Your Expertise 3. Your Enthusiasm.

30. Replace "Who's going to let me?" with "Who's going to stop me?" (Hint: Maybe no one?)

31. Reflect on the shortness of life. This slide show of people we lost in 2012 may help remind you. And pack as much goodness as you possibly can (for you and for others) into every single day.

32. Always pick up the check and leave a big tip. 

33. You're pumped... You're peaked... It's game time... Bring it!

Tags: Marketing coach, marketing concept, marketing for authors, marketing for speakers, success tips

Please share this post with those you want to help. And add your own wisdom in the COMMENTS area below... 

I love business books.

It's a bit of an addiction really.

Some are good, some are so-so, and once in a while a great one comes along.

This is about a great one - Rules of the Hunt by Michael Dalton Johnson. Michael is the founder, publisher and editor of SalesDog.com which is THE go-to resource online for salespeople, sales management and sales success.

Let's cut to the chase and get you fully up to speed - first a video book review, then an in-depth 35-minute audio interview with Michael. (The audio also contains "The Magic Email" that was a featured story a few weeks ago in the SalesDog.com newsletter. It has a 100% success rate to get you back in touch with prospects who have gone dark on you. You'll love it!)

Here's my video book review:

And then I invited Michael to chat with me about some of the key ideas in the book.

Listen in here.

NOTE: The audio will take a minute or two to load in your browser. If you prefer, you can download the digital audio file: RIGHT-click on this link and choose "Save Target As..." or "Save Link As..." or "Save File As..." and save the file to your desktop.

Here's to closing out your week with MORE Leads, BETTER Prospects and BIGGER Sales.

WOOF!!!

Had a high-output day today after hearing my friend, personal productivity and goal achievement expert Michael Gidlewski present a seminar yesterday.

By the time you're done reading this post, you will get the secrets to create your OWN high-payoff productivity burst any time you wish.

But it takes more than wishing - it takes resolve and action. 

One hint - It is simple but not easy. 

Back to today. What made it so special? Imagine having a day where...

• You get IMPORTANT stuff done
• You have more FOCUS 
• You FEEL better about what you accomplished
• And you accomplish more of what really matters to you and your business

In fact, it's very possible I accomplished more today (Friday) than in the four prior days this week combined. 

After Michael's executive workshop, I got a better handle on what my key high-payoff activities TRULY were. I then put them on my calendar in specific time slots. And the screen that was under my nose all day was my CALENDAR, not my email INBOX.

Quick tips for you: 

1. Plan your day - what MUST get done and WHEN?

2. Chunk your day down into blocks and assign specific tasks to those blocks - Phone calls, emails, client tasks, whatever it is YOU want to do that will move you closer to your GOALS.

3. Keep that damn calendar under your nose. All day. Make it your default screen. Hide, minimize or (gasp) close your email until "check email" pops up on your calendar.

4. Make note of COMPLETING your high-payoff activities. Check them off your task list or change their color on your calendar so you have a visual roadmap of achievement for your day. 

So what's the big deal? What did I get done? 

• Coaching call with one of my awesome clients in Canada
• Answered LinkedIn request for conversation with new prospect **
• Followed up with FIVE key prospects who were in various stages of follow-up mode by sending high-value article on referrals
• Wrote this blog post
• Connected with my 2 co-presenters for the Magnetic Marketing Seminar (if you're near Philadelphia, you're invited - it's FREE.)
• Followed up with an editor of a financial publication about doing a podcast and speaking at several of their banking conferences over the coming year. 
• Took care of some financial nonsense which I've been procrastinating on for 2 weeks. (I hate that stuff, thus keeping my bookkeeper and my accountant profitably busy!)
• Made one important prospecting phone call (the only thing I hate more than financial detail work is using the phone.)
• Connected with my Vistage Chair to ask him an important favor. 
• Got a solid No from a prospect on the phone and ended the prospecting/sales process with her on a strong positive note. (Did I mention how much I hate the damn phone? Gotta use it, though...) 

All together, I had EIGHT high-payoff activities on my calendar and knocked all of them out before 3pm. Changed their colors, made follow-up notes, and felt great about the results of the day.  

** NOTE: You may have noticed that my second item was to respond to a LinkedIn request that came in via email. The reason I was able to do that was because of point #5 in this post - I did a "Money Pass" through my email inbox and the new prospect inquiry from LinkedIn QUALIFIED as a high-payoff activity so I proactively added it to my day in real-time. 

The short lesson is: Live Out of Your Calendar and NOT Out of Your Inbox!!

p.s. For a smart support system and specific tools on HOW to do precisely that, check out my pal Marsha Egan's awesome program called INBOX DETOX. 

p.p.s. If you'd like some personalized help - and your very own customized marketing and sales toolkit PLUS an easy-to-implement speaking-driven game plan for 90 days, book your free speaker strategy session here.

Like you, I struggle with email.

You probably find yourself...

a. Getting too much email (Duh!)

b. Spending too much time on email

c. Getting sucked into long sessions of email reactionary time (aka swatting email flies)

d. Confusing your all-important business productivity with the amount of email you read, reply to, and process in a day

e. Wondering what happened to all those high-priority money-making tasks that you promised yourself you'd get done today

As a marketing speaker and marketing coach, I know that email is simply a reality of how you do business, how you serve your clients and how you make a living.

And you're probably like most of my clients and audiences in that you've tried dozens of ways to loosen the grip that email has on you day and night - at your computer, on your smartphone, on your iPad and even in your brain cells.

That's right - email is even stuck in your brain. C'mon, admit it - you've had dreams about your inbox.

Sad but true. There's no shame in it - and you're definitely not alone!

Over this past weekend, I made a commitment to stay OFF of email.

Bad news - it didn't work.

Good news - I found 5 great workarounds for USING email without getting SUCKED IN.

Here are the 5 specific strategies you can use to laser target your email activity - and get some important things done in 5 minutes or less without the distraction of looking at the hundreds of messages hopelessly piling up by the minute in your inbox:

1. Targeted Search. Use your email program's search feature proactively when you want to find something in particular. I recall having gotten an email last week from Staples that I had some Rewards bucks that were going to expire soon. I jumped into the search box, typed "Staples.com" and in 60 seconds, I was printing out my discount coupons and on my merry way to the Staples website and AWAY from my inbox! Like an email commando - quick in, quick out.

2. Send from the Hip. On Saturday, I wanted to send a quick note to a client about our next appointment. Your usual routine is probably like mine - we send from the inbox screen. And there are ALL those distracting messages clamoring for our attention.

It doesn't have to be that way.

This time, I opened my email and immediately hit the Compose button. The new blank email filled my screen. I addressed the email, popped in my subject line, typed out a short note to my client, hit send and immediately closed out of email. Like an email ninja - Silent but deadly!

3. Rapid Reply. Ever get that nagging feeling that you have some unfinished email business - but you just can't quite remember what it is? Then it hits you in the middle of the night: reply to Bob about his pricing question! So you pad downstairs at 2am, sit down in front of your email - and pretty soon it's 4am because you got sucked in.

It's not unusual for folks to spend 2 hours on email, get up from your desk, and realize that you forgot to take care of the original issue that you sat down to email about in the first place. Yikes!!

Here's the answer - and it builds on the targeted search technique. First, search for Bob's email address. If you can't remember it, search for his company name, the word "pricing" or anything else you recall from your last email exchange. Your search results should fill your screen and replace the inbox view.

Once you find the email in question, hit reply, compose your answer, attach any needed documents, and close out of email.

The goal is to use the Rapid Reply technique without looking at your inbox contents - or if you do catch a glimpse, deploy some self-control and consciously do not LOOK at your inbox contents for the few seconds they may be visible on your screen. Good job!

4. Deep Dig. I wanted to find a specific Wikipedia tip that I remembered was buried in an email newsletter I receive. This newsletter is one of about a half dozen that I've subscribed to for years and read regularly. The content is so good that I keep most of the back issues in an email folder I call "Research."

When I sat down to find this tip over the weekend, I did NOT want to get sucked into email. So again, my starting place was the Targeted Search technique (above). But then because these newsletters are so content-packed, I also needed to search the body text of the emails that came up in the search results. Also because I knew this email was almost surely in my "Research" folder, I limited my search to that location.

I tried searching for "Wikipedia" only to realize that this newsletter editor frequently references that site for additional info on the topics that she covers. Then I searched for a few more key words and short phrases. Finally, I remembered the person who submitted the tip and used the above search criteria in combination with his name - bingo! Two entries found. One from 2009 and one from 2011. The older one contained the gem I was looking for. 

Did I spend some "deep dig" research time? Yes indeed. Did I waste any time getting SUCKED IN to email hell? Nope - and you won't either if you stay focused.

5. Do a Money Pass. This final technique I've imposed on myself to specifically combat getting sucked in to email. When you have a backlog of emails waiting in your inbox (for example, my count right now is 226 because I wanted to write this blog before getting sucked into email!!), you need to put on your money goggles.

With those money goggles firmly secured over your eyeballs, go bravely forth into your inbox. Ruthlessly ask yourself this question over and over as you survey your inbox contents: "Will replying to this email make me money?"

For example...

a. Is it a current paying client?

b. Is it an active prospect moving through your sales process?

c. Is it a past client who has paid you money?

d. Is it a referral or other note from one of your advocates, allies or partners?

e. Is it a new lead or opportunity to sell more products, services or programs?

Once you do your Money Pass, you can relegate the rest of your email processing to some down-time or other non-peak "admin" time.

As my friend Marsha Egan says, "Email is not your job."

Put that up on your wall where you can see it clearly from your computer! VERY big insight, if you ask me.

Finally, here are two excellent resources if you want to go further with your inbox management and overall personal productivity:

1. Marsha Egan's awesome InboxDetox program.

2. Franklin Covey's personal productivity tools.

Using these 5 strategies plus some intentionally applied will-power (which will become easier the more you use the 5 strategies!) you will take back control of your time, your day and your life!

p.s. If you'd like some personalized help - and your very own customized marketing and sales toolkit PLUS an easy-to-implement small business marketing game plan with 1-on-1 guidance for 90 days, get all the details here.