Do It! Marketing Blog: Marketing for Smart People™

Marketing Coach: Your Web Traffic - Fitness Program or Autopsy?

marketing coach, small business marketing coachBad news: You are 9 days into the month and your website traffic is down 43%. 

Worse news: You don't even know about it. 

Why not? 

Because if you're like most small business owners, (non-web) entrepreneurs and independent professionals, you look at your web stats once a month - and almost always when it's too late. 

So the question for you and your organization is - are you looking at your web marketing game plan as a forward-looking fitness program -- or as a backward-looking autopsy?

The autopsy approach sounds like this: "What went wrong? Where did our site visits go? How come opt-ins dropped? Our bounce rate climbed again..." Sigh, worry, fret, fret, fret...

The fitness approach sounds like this: "It's been 10 days since our last blog post, we have to post more regularly - let's put something up this Tuesday and again on Thursday. Where's our SEO score card? I think we dropped back a few places on two of our keywords and it looks like we're back at #1 again for 'Poughkeepsie laundromat' - woo hoo! We need to load some fresh tweets to drive more traffic to our free report because it looks like opt-ins are dropping..."

DANGER: The fit get fitter. And the autopsy people are dead on the table. 

Where do your website stats stand today?

Please leave your insights, advice and recommendations in the COMMENTS section below...

Keywords: Marketing coach, small business marketing coach

Tags: marketing for speakers, marketing speaker, marketing for coaches, consulting firm marketing, marketing professional services, email marketing, marketing for trainers, marketing professional services firms, marketing ideas, marketing consultant, small business marketing, marketing mix, marketing for authors, marketing for consultants, doit marketing, doitmarketing, content marketing, small business marketing coach, marketing tips, frustration

Marketing Coach: 17 Rough Rules for Copy That Sells

marketing coach copy that sellsOne of my marketing coaching clients asked me last week, "David, are there rules for writing copy? I've written a ton of material about what we do and I never know what's going to work..."

This is like asking, "Are there rules for romance?" YES, as a matter of fact there are. Check out http://1001waystoberomantic.com/

Are there rules for writing marketing copy? Hell yes. My go-to guy on this is the incredible Bob Bly. Check out http://bly.com/

And the best book on the subject is The Copywriter's Handbook.

But I'll do you one better - you don't even need to buy a book.

Here are 17 rough and ready rules that will make you a better copywriter in 10 minutes or less.

Zero guarantee of completeness. Your mileage may vary. Proceed at your own risk...

1. Write like you speak.

2. Speak like a person, not a marketing moron or a sales robot.

3. As you write, ask yourself - if this next sentence is the last thing they read, is it worth writing or do I have something more important they need to know? (You can write a 3-page sales letter this way that will sell like crazy!!)

4. Use short paragraphs.

5. Use action words, not learning words (nobody wants to learn, find out, or get information... they want to BUILD, BOOST, CREATE, INCREASE, SLASH, REDUCE, ELIMINATE)

6. If you start to sound like a late-night infomercial, stop. Ease it back just about 10% - that's where you need to be. 70% substance with 30% sizzle. Articulate your value, your outcomes and your benefits assertively - not aggressively.

7. Take them on a journey - your copy should have a beginning, a middle, and an end.

8. The four most powerful words in marketing are:
  a. YOU
  b. YOUR
  c. BECAUSE
  d. SO THAT

9. It is TOTALLY impossible to overuse testimonials and third-party social proof. Do you have 100 written testimonials? Great - find a way to use them. Do you have 50+ video testimonials? Ditto. Do you have two fistfulls of scanned in endorsement letters on letterhead? Post them. (Examples of each are here for you.)

10. Engage, engage, engage... appeal to the senses. Make the experience of working with you as 3-dimensional as you can. What does it smell like? Taste like? What's the overall experience when people walk in to your store? Hire your accounting firm? Bring you in as their architect?

11. What frustrates the hell out of your prospects and clients? Talk about that - show that you understand their heartaches, headaches, pains and frustrations at the deepest levels.

12. Your copy needs to convey TWO and only two ideas:
  a. You know what they are up against
  b. You can fix it

13. Stop selling YOUR crap and start solving THEIR problems. Yes, even before they buy.

14. Call to action is key. What's the very NEXT step you want them to take? Is there a free offer? A bonus gift to download? A free assessment? A no-strings phone consultation?

15. Make sure your call to action is a GIVE and not a GET. An example of a GET is "Click here and a member of our sales team will contact you within 24 hours." Stupidest damn thing I've ever seen. Useless.

16. Show them how to go from ZERO to HERO. Paint the picture of the current gap - the missing piece - the shortfall - the misfires - the problems - the glitches. THEN show them success stories, solutions, fixes, wins PLUS the specific ways that people who bought from you are better off, richer, smarter, happier, sexier - or all five.

17. Your copy should deliver three things at the end - the acronym is giving your prospects a big HUG:
  a. (H)ope - to improve their condition
  b. (U)rgency - to solve their problem
  c. (G)ameplan - to start exploring your solution

You can do this - it's a lot easier than you think. (H)

In fact, if writing copy is a challenge, you may want to join our next SIMPLE MARKETING SUCCESS 10-week program which starts September 26. Early bird savings are still on - but not for much longer! (U)

If a group program is not a fit for you, I totally understand. Let's start with a no-strings, no-BS  Marketing Assessment. We'll talk for 20 minutes and you'll get 2-3 ideas you can use right away to grow your business whether we decide there's a next step or not. (G)

There - you've just been hugged. See what I mean?

What do YOU think? Share YOUR advice and experiences with writing marketing copy for YOUR business in the COMMENTS area below...

marketing coach 17 rough rules for writing copy that sells

Tags: marketing speaker, marketing book, marketing professional services, marketing professional services firms, marketing coaching, copy writing, small business coach, writing, professional speaker marketing, marketing coach, marketing consultant, small business marketing, small business marketing speaker, doitmarketing, small business marketing coach

Marketing Coach: Your PR, Interviews & 15 Questions

marketing coach marketing speaker interviewOnce or twice a month, I get interviewed, featured or quoted by other experts, the news media, or my mom. (Hi Mom!) 

How can you do the same?

You won't get coverage from my mom but you WILL get major media from PRLeads.com like I do. Try it - it's your best deal for public relations bar none.

But that's not the point of this post.

The point of this post is... Balls.

Nerve.

Moxie.

Stepping up and asking for what you want. 

Just like my new friend Damian Niolet did when he asked me for an interview.

Damian could easily have succumbed to negative self-talk like "Oh, this David Newman character is a big deal and he'll never agree to an interview. I'm just a guy studying marketing who has a meager 50 Twitter followers. He's not going to waste his time talking to me..." and so on. 

Good news for Damian - he did not sabotage himself with any such nonsense. 

He asked. I said yes. We did an interview that totally kicked ass and - frankly - was a hell of a lot better than anything I've given to The New York Times, Philadelphia Business Journal (Hi Craig!) or FastCompany.com.

Here's the interview.

Listen online or grab a copy to download. 

Why is this interview valuable to you?

First, because Damian prepared thoughtful questions I've never been asked before. (Like the ethical code of marketing? Or how marketing affects our society? Wow... nice!) So the content will help you market smarter and generate more leads, better prospects and bigger sales. 

Secondly, this interview shows you how YOU may want to use interviewing as a marketing strategy yourself. Either purely for research OR to build relationships with your prospects and colleagues OR as a content development strategy to enrich your blog and establish yourself as an authority in your field. 

For your reference - and to make it easier to follow along if you listen in - here is the list of 15 questions Damian prepared for our conversation...

See if YOU can develop a list of smart, detailed and occasionally surprising questions like these for YOUR next interview: 

  1. Can you provide a brief overview of your experience, to include education?  (Leading up to your marketing experience, unless you knew from the start you wanted to work in marketing, in which case you can speak to your experience working for other marketing firms)
  2. What drove you to enter the world of marketing? (Your passion for marketing; Leading up to starting Do It! Marketing)
  3. What drove you to start up Do It! Marketing? (Why and when)
  4. What was the most difficult part of the start-up process? (How)
  5. Did you have a marketing strategy from the start?  How did it evolve?
  6. What is your view/opinion of how marketing has changed in the last 15-20 years?
  7. Has social networking always been a big part of your strategy? (Dependent on when Do It! Marketing was founded)
  8. What is the very first bit of advice you’d give to a client to get them started?
  9. What is the very most important bit of advice you’d give to a client for whom you are building a marketing strategy?
  10. What would you say to those who suggest that using social networks in a passive mode (as a conversation tool only) is time wasted because it does not necessarily focus on leads?
  11. Is there a medium, other than social networks, you believe to be invaluable?
  12. What company do you believe exemplifies marketing at its best?
  13. Is there an ethical code within marketing?  Is this code debatable? 
  14. The manner in which marketing is practice undoubtedly influences society at large.  Do you believe the marketing practices in America over the last 50+ years have had a positive or negative impact on society?
  15. What will marketing look like in the future?  Are there near-term changes we can expect?  Is there another revolution on the distant horizon?

Catch up with the rest of Damian's blog and keep your eye on this guy. He's gonna do BIG things. 

business coach business coaching

p.s. We still have a few open spaces for the Simple Marketing Success 10-Week Virtual Bootcamp experience. The program is open by application only. Let me know you're interested (email or call me 610.716.5984) and I'll forward you the application materials and program guidelines right away. We start the program September 26, 2012.

Tags: marketing speaker, marketing strategy, marketing success, media relations, marketing professional services, marketing coaching, public relations, small business coach, marketing ideas, marketing coach, marketing strategist, speaker marketing, small business marketing, questions, small business marketing coach

Direct Mail

direct mail marketing speaker direct mail tipsHow to use Direct Mail effectively...

My friend Jose Palomino from ValueProp.com recently did some web research and collected these dozen or so smart tips from the two resources linked below on increasing your results from your direct mail campaigns. 

Consider this a direct mail crash course for small business owners, entrepreneurs and indepent professionals. 

A. Write a letter? Cheap and inexpensive, but how?

  • Your letters should sound as if they were written by a human being.
  • One-to-one and conversational is usually best. Forget corporatese, it’s snooze-inducing.
  • Try a live stamp, even better, try two live stamps.
  • Try to find common ground. One of my favorite first lines is “I don’t know how you feel about (whatever), but I …”
  • Test a lot of different approaches and lengths.
  • Offer something they can get only by responding to your letter.
  • Ask for the order and make it easy to reply.

B.  Direct Mail Tips

  • Use only direct response direct mail campaigns – Direct response refers to what the name implies; all mailings should have a ‘call to action’ or request a direct response.  There is nothing that sabotages a direct mail campaign more than to not give the recipient a ‘call to action’.  Tell them what to do next . . . . call, write, pick up the phone, etc.
  • Make Your Mail Peer-To-Peer Personal - Consider sending a personalized direct mail letter "written" by your CEO, CFO, CIO, etc. on his or her corporate stationery to his or her counterpart. Play up the commonalities both people share, the business and professional challenges they face that only someone in their position truly understands. I call it "honcho-to-honcho" marketing and it can be very effective. For example, one organization had success with a simple peer-to-peer letter bearing its CEO's name, personal telephone number and a brief description of what the company offers.
  • Follow a formula when writing copy - there are a number of formulas that you can use to produce effective copy, but the easiest one out there and probably the simplest to use is the tried and true AIDA formula.  AIDA is an acronym for Attention, Interest, Desire and Action. If you follow this formula when writing your copy, you will produce better copy.
  • Test your copy always test your mailings with a small number of mailings before sending out “the” campaign.  A simple method to accomplishing a test is the A/B split test.  This is where you have a small sample size of say 200.  You mail 100 hundred of your target market a mailing with one headline; and the other 100 a mailing with a different headline to see which mailing will get a better response.  An important note for you to remember.  If you use the A/B split testing method, you can only change one element of your direct mail piece at a time so that you can determine what factor made one piece more effective than the other.  The three parts of your mailing you may want to test include the headline, the call to action or the P.S.

There you have it - all you need to know to kick some serious ass with direct mail.

Is creating a series of sales letters or direct mail postcards one of your to-do items that you've been putting off for WAY too long?

direct mail - direct mail tips - doitmarketingp.s. Crafting some solid direct mail pieces may be one of several things you might want to get DONE during our next DO IT DAY.

Check it out - it may be exactly the boost of accountability you've been looking for to help you make significant progress in ANY part of your business - all in one super-focused day

Tags: marketing speaker, direct mail tips, marketing coaching, small business marketing expert, small business coach, professional speaker marketing, marketing coach, marketing consultant, small business marketing, marketing mix, small business marketing speaker, small business marketing coach, direct mail

Marriage, Sex and Marketing

marriage sex and marketing one night stand"Direct marketing is to social marketing what a one-night stand is to marriage." -- @dnewman

The above statement is a tweet that gets a lot of reaction - some positive, some negative, and some asking for more detail. So - you asked for it, you got it. Let's dig in...

Quick sidenote before we start: I find it telling that people read the analogy wrong - they sometimes misunderstand and think I'm saying that social marketing is the one-night stand. NOT AT ALL - direct marketing is the one-night stand. Social marketing is a marriage (unless you do it like an idiot - More on that later.

(Social marketing)
Marriage:

(Direct marketing)
 One-night stand: 

 Serious  Frivolous
 Committed  Promiscuous 
 Long-term  Short-term 
 Based on giving  Based on getting 
 Trust-based  Transaction-based 
 Other-focused  Self-focused 
 Metric: quality  Metric: quantity
 Heart, mind, body  Body  
 What's next?  Who's next? 
 Closer over time  Distance over time

The purpose of direct marketing (short for direct response marketing) is just that - to get a response. A hit. A lead. A sale. A little badda-bing in your pants, ya dig?

The purpose of social marketing (short for social media marketing) is to establish trust, build a strong relationship and deliver value over time. Can you hear the wedding bells?   

A big mistake that a lot of business owners, entrepreneurs and indepent professionals make is to think of social marketing in the same way that you might think of direct marketing or outbound sales activity. (As a marketing speaker and marketing coach, I see this mistake all the time and it's the source of MANY bad marketing decisions and idiotic online sales antics.)

Think about it: Cold calls. Email blasts. Direct mail like postcards and sales letters. Do those things and the natural question to ask is - OK, how much did you SELL TODAY?

You made 100 dials, you connected with 20 humans, you had 14 conversations, you qualified 5 serious prospects and then how much did you SELL TODAY?

You sent 10,000 postcards. Requests came back for 300 quotes. So how many widgets did you SELL TODAY?

All that scorekeeping, bad pick-up lines, hitting on people (not to mention the need to do it over and over again the next day, the next week, and the next month) is starting to sound a lot like Leisure Suit Larry's dating life, doesn't it?

Social marketing doesn't work that way. Social marketing is... well, social. It's about relationships and trust. Relationships and trust don't have an ON/OFF switch - they develop over time.

Transactions happen today from relationships you built last week, last month, and last year. The benefit of that - and the reason it's worth the "wait" is that social media gives you a permanent asset - TRUST.

Oh and by the way, married people DO have crazy good sex. But those transactions happen BECAUSE of the relationship, not instead of it!! It's the permanence of the relationship that gives you both the long-term love (trust) AND the short-term lust (profitable transactions) you want and need.  

Think about the long-term impact of your social media marketing assets and the fleeting nature of your direct marketing investments:

Blog entries are forever. They continue to sell your expertise, your company, and your value day after day, week after week, year after year.

LinkedIn recommendations are forever. People that wrote glowingly of you in 2002 are still "selling" for you and your reputation TODAY.

A voice mail? BEEP - gone.

An email? ZAP - deleted.

A sales letter or postcard? THUNK - into the recycling.

Those happen today and they're gone today. 

Sure, you have to sell today. You have to make your quota today. You have to feed your family today. But social media marketing helps you ensure that what you create ONCE today works and lasts and brings customers and clients to you for many years to come...

Not because you SOLD them like an idiot -- but because you built the trust and relationships that HELPED THEM BUY today, tomorrow and beyond!

Use the COMMENTS area below to share your advice, insights and recommendations on marriage, sex or marketing. 
marriage sex and marketing

Grab your FREE copy of the Platform Promotion Checklist!

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

Tags: marketing speaker, business coaching, web marketing, professional speaker marketing, marketing coach, motivational speaker marketing, small business marketing, doit marketing, small business marketing speaker, doitmarketing, social media marketing, small business marketing coach

Marketing Coach: "You Never Know" Will Kill You

This blog post inspired by ideas from my friend, Tom Davidson, who is THE leadership expert for the forestry industry. Tom says he used to be a victim of "You Never Know" ...but NOW he knows. And his business is booming!

marketing coach you never know will kill youWhen it comes to small business marketing, "You Never Know" will kill you...

See if these scenarios ring a bell with you...

  1. "We've been talking with this prospect for YEARS and now they've suddenly expressed interest... You never know!"
  2. "We've been running that expensive ad month after month and sure enough, someone just called... You never know!"
  3. "This guy asked me for a proposal last year and then disappeared on me. Couldn't get a hold of him to save my life. But he just opted into our website... You never know!"
  4. "We wanted to stop offering that program and focus on more profitable services, but just last month, two clients signed up before we could pull it off the website. You never know..." 
  5. "We were in the process of changing our tag line because nobody knew what the heck it meant. But then a new prospect just told me, 'I love your tag line' so we're keeping it. You never know..."
  6. "Although 70% of our business is in this industry - we don't want to exclusively focus on them because we'd be cutting ourselves off from other business. You never know..."
  7. "We love working with small companies, but my sales coach told me that if we're ever going to seriously grow revenue, we have to start selling to much bigger companies. He may be right. You never know..." 

You're breaking my heart... 

And you're killing your business... 

STOP IT!

Look at you... Spinning your wheels, chasing all your random maybes.

STOP hedging your bets. 

(Thank you to Peter Sheahan for hammering that point home in a speech.)

You need to focus on a SPECIFIC audience, dedicate yourself to ONE distribution channel, lead with one FLAGSHIP service, promote one CORE program, sell one MAIN product line, PRESENT prospects with a PRIMARY investable opportunity. 

The sound bite I share with my marketing seminar audiences and marketing coaching clients is "Focus on what you want - you can always take what comes."

Big problem: Maybe your business model IS "we take what comes."

5 Signs Your Business is a Victim of "You Never Know"

  1. You feel you're chasing your tail and spending too much time and too much money bouncing from idea to idea or initiative to initiative...
  2. You have no idea where your next lead is coming from...
  3. Your pipeline is full of "maybes" but it's been months since you've closed a deal and cashed a check...
  4. You find yourself succumbing to too many sales pitches for marketing ebooks, get-rich-quick courses, social media services, online sales tools, subscriptions, advertising, directories, web software...
  5. You are relying on hope as a marketing strategy...

Bottom line: The truth is that you may very well never KNOW...

But you sure as hell can DECIDE.

And as my pal Jim Canterucci likes to say, once you DECIDE, your choices are easy. 

That's the key you need to unlock marketing success for your small business so that you get better traction, make faster progress and make more money.

Grab your FREE copy of the Platform Promotion Checklist!

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

Tags: marketing speaker, marketing concept, niche, small business marketing expert, marketing strategist, marketing consultant, small business marketing, doit marketing, small business marketing speaker, doitmarketing, small business marketing coach, business strategy

Which Do YOU Need More - Strategy or Implementation?

small business marketing coach business coaching strategyAs a marketing coach for business owners, entrepreneurs and solo professionals, I'm often asked some variation of the following questions:

  • What's more important - a focused marketing plan or consistent marketing activity?
  • Do I need to change my marketing strategy? 
  • What should I be doing more of - and less of - to get more clients? 
  • How do I know the kind of marketing that will work for what I offer? 
  • How can I stop spinning my wheels and do a FEW simple things consistently to generate leads, prospects and sales?

Here's my answer in very sophisticated and technical marketing lingo:

"Wow, man... I dunno."

Now before you dismiss me as a complete marketing moron, let me put that insightful statement into some context for you.

If you don't know where you are, who you're marketing to, what they want, what they're willing to pay for, and how to position yourself as the "Ah - at last!!" solution they've been looking for, then all these questions will do is: 

  • Confuse you
  • Scare you
  • Piss you off

And the bottom line is that it's tough to be a successful entrepreneur when you're running around confused, scared and pissed off all the time. 

So stop it. 

The first thing you need to decide is - which do YOU need more of? A revised and refocused master plan? Or some healthy ass-kicking to DO what you ALREADY know you need to do?

Follow the Teddy Roosevelt principle of "Do what you can, with what you have, where you are." What does that mean?

That means you need to STOP GETTING READY TO GET READY until...

  • You get your next professional certification...
  • You finish writing your book...
  • Your kids are a little older...
  • You build your updated website...
  • You have a few more clients...
  • You start making more money...

Hello?

Can you SMELL the stinky pile of rotten excuses suffocating you with their disgusting stench?

DO YOU NEED A ROCK SOLID MARKETING/BUSINESS STRATEGY? 

The short answer is a screaming YES with racing stripes and flames coming out the tailpipes.

Do you need a 60-page marketing/business plan with charts and graphs and financial projections for the next 5 years? No you do not. 

You need some flip charts, markers, paper, plenty of wall space and at least half a day to map out: 

  • Your business and marketing objectives and strategies
  • Your current and future revenue streams
  • Your thought leadership strategies (speaking, publishing, social media)
  • Your business systems and processes
  • Your current and future staffing and outsourcing game plan
  • Simple templates and scripts to operationalize your plan
  • Your pricing structure including new ways to monetize your expertise
  • Your marketing action plan with daily, weekly and monthly tasks 

I do this with my clients all the time - it's called a VIP Coaching Day and the process and the output look something like the flipcharts and action notes you'll see smack in the middle of this page.

DO YOU NEED TO FOCUS ON AND EXECUTE YOUR ACTION ITEMS?

The short answer is a screaming YES with racing stripes and flames coming out the tailpipes.

Do you need a 1,000% laser focus with a non-stop implementation mindset? No you do not. That's not realistic and it's never going to happen. 

You need a calendar, just a little bit of focus, some serious accountability for a short period of time, and your to-do list (which probably contains some long-overdue "big ideas" which you've simply never gotten around to doing even though they might be the exact things you need to FINISH so that you get out of your rut, find your groove and grow your business significantly!)

What kinds of to-do items might you tackle on such a focused day of implementation?

  • Rewrite the home page of your website
  • Record a series of videos or audios that showcase your services
  • Do some writing to better articulate your fabulousness
  • Create a few simple tools to help you generate more leads
  • Clean up your office or empty your inbox to streamline your daily work
  • Develop (or refresh) your consulting or service/project offerings
  • Optimize your social media profiles so that more prospects find (and contact!) you
  • Draft the outline for your book, product, or signature program
  • Map out your proactive referral and networking strategy (who, what, where, when)

I do this with my clients all the time too. It's called a DO IT DAY and you can find out more about them here. Sign up for the next one - I'd be honored to do a little ass-kicking with YOU over a single focused day... and cheer you on as you cross the finish line on what YOU need to get done

What do you think? Use the COMMENTS area below to talk about your experiences with strategy vs. implementation for YOUR business...

Tags: consultant marketing, marketing concept, marketing coaching, small business marketing expert, small business coach, professional speaker marketing, marketing coach, marketing consultant, small business marketing, small business marketing speaker, small business marketing coach

Marketing Speaker: Why Your Inbound Leads Are a 911 Call

marketing speaker marketing coach doit marketing911 means emergency response.

The sooner, the better.

You get there quick or the patient dies. 

As a marketing speaker and marketing coach, I encourage my clients and seminar participants to UP the urgency of their marketing and sales response times. 

Why? 

Well... Do you know the lead follow-up time that maximizes your sales for online leads that come through your website or email? Or your leads/prospect inquiries that come in by phone?

Do you think it's: 

a. 48 hours

b. 24 hours

c. 8 hours

d. 1 hour

e. 15 minutes

f. Whenever we get around to it - they can wait

Research from MarketingProfs and Hubspot proves that the lead follow-up time that maximizes sales is e. within 15 minutes!

What does that mean to you, your marketing efforts, your sales team, and your own personal schedule as a business owner or entrepreneur?

Simple - when it comes to responding to leads, the mantra is "Now or never."

Bad news: Your leads won't wait - they're SEEKING a solution NOW. You are not the only service provider they are calling. Not by a long shot.

Good news: A lead converted to a prospect FAST (meaning you had a conversation within 15 minutes of first contact) is much more likely to stop looking. Once they connect with a real live human being who conveys the fact that they understand the situation AND they are in a position to help... the frenzied dialing and emailing stops. All the previous unanswered calls, emails, and web forms go by the wayside and YOU HAVE YOUR SHOT. 

So don't blow it. Don't be tempted to start waxing poetic about how great your product, your service, your program and your people are. STOP.

A conversation that is mostly listening on your end is much more likely to build trust and rapport on their end. 

But the point is speed. Why? Because responsiveness in the sales process equates to responsiveness in the business relationship.

The bottom line is that your leads CANNOT wait.

Your prospects won't wait.

Think of your own buying behavior. You leave a message - you keep dialing. Someone answers, and you're problem is 80% solved and it's THAT salesperson who gets the chance to win your business. 

The only exception to the 911 rule is a publicity lead. When a reporter calls, it's NOT a 911...

It's a FIVE ALARM fire in your pants.

So if 911 is emergency response, putting the fire out in your pants would be a critical right-now drop-what-you're doing this second response. Reporters' deadlines are expressed in hours, sometimes minutes. They have sources coming at them all day, every day. If a reporter wants to feature or include you in their story - RUN, don't walk to the nearest phone or internet connection and get them what they need. Otherwise, you're toast.

And you looked so good in those pants, too. A real shame.  

Remember - whether it's prospects calling you to do business or journalists responding to a press release or interview request, speed KILLS (the competition!)

Grab your FREE copy of the Strategic Marketing eBook.

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

Tags: marketing speaker, business coaching, public relations, marketing coach, small business marketing, small business marketing speaker, small business marketing coach, pr, business coach, lead generation

Business Coach: 50 Reasons People Should Buy from YOU

business coach business coaching marketing coachAs a business coach, I love tools, strategies, templates and exercises that help small business owners sell more, more easily and more often. 

14.jpg

After reading this post, YOU will be able to build yourself one of the most powerful sales tools I've ever seen. (And I've seen a LOT of marketing/sales tools in my 20+ years in business.) 

Because of my involvement in the National Speakers Association (NSA) and the Canadian Association of Professional Speakers (CAPS), I've been fortunate to develop personal friendships with some of the smartest and most successful business speakers, sales experts and marketing gurus in my field.

One of these folks is known as Canada's Sales Coach - his name is Tom Stoyan and he is also a member of the Speaker's Hall of Fame (HoF). When Tom and I were co-presenting at a convention almost three years ago, he kindly participated in a small part of my program and I participated in his. We thought we'd compare notes and both learn a thing or two.

Tom picked up some ideas around social media and inbound marketing and I picked up a Million Dollar Idea called the "Why People Buy from Me" worksheet.

It is a structured process that walks you through 5 key questions - which require 10 (ten!) answers to each, giving you an arsenal of 50 selling points. You can use these in your marketing materials, sales conversations, website copy, phone calls, emails, and anyplace else you need to PROVE to your buyers that buying from anyone else would be a HUGE mistake.

At the risk of being self-serving (get over it - it's an example, OK?) here is mine for the marketing coaching part of my business.

Note I cheated on Question #3 because I did this exercise from a personal perspective, not an overall company perspective. If you work for an organization larger than yourself, DO NOT SKIP Question #3. Seek help from your boss and co-workers to answer it - or call Tom Stoyan and he'll help you answer it as part of his program!

1. Why should I buy your product/service?

  1. Because you're terrible at marketing
  2. You don't make time for marketing
  3. You've read too many books yet implemented too few ideas
  4. Because without proactive marketing, you're the best kept secret at what you do
  5. Because you don't need marketing information - you need marketing implementation
  6. You don't know what you don't know about marketing your services
  7. You're tired of throwing money in a marketing black hole
  8. You want to regain control of your marketing and sales results
  9. You're tired of spinning your wheels and you're ready to commit to marketing success
  10. You realize that for every marketing dollar you spend, you should get at least $3 in return

2. Why should I buy from YOU?

  1. Because of my brilliant testimonials from some of the top entrepreneurs and consultants in the US
  2. Because I've been the talent, bought the talent, and sold the talent so I've sat on all three sides of the table!
  3. Because I give you the strategies, tactics, and guided implementation you need to generate results
  4. Because my materials, advice, articles, and presentations are splattered all over the web! (You've already heard of me so I must be doing something right - what if YOU could do the same in your prospect base?)
  5. Because I've been quoted or featured in the New York Times, Investors Business Daily, Fast Company, Selling Power, Sales & Marketing Management, Business 2.0 and Entrepreneur Magazine (with a picture!)
  6. Because I'm the author of 3 books on marketing and professional services, including The Manager's Pocket Guide to Using Consultants (HRD Press, 2007) Do It! Marketing (AMACOM, 2013) and 21 Secrets of Simple Marketing Success
  7. Because I've delivered over 600 presentations since 1992 and I've worked with 44 of the Fortune 500
  8. Because I have an application process that you must go through before we work together - I don't work with any warm body with a checkbook
  9. Because my programs are consistently among the highest rated at national conventions and association chapters nationwide
  10. Because I have over 40 video testimonials on YouTube so you can see I'm the "real deal"

3. Why should I buy from your company?

My company and me are one and the same. See reasons above.

4. Why should I buy your price?

  1. Because I have a 1000% guarantee as follows: "I'm better than anyone who's cheaper; and I'm cheaper than anyone who's better."
  2. Pay one price for unlimited coaching - I'm more concerned in getting you to your destination than running the meter.
  3. The fee is the fee - and if you're not making back 3-10x my fee after our work, one of us is not doing his job... and it's not usually me.
  4. Everything is too expensive until you want it* (*T. Stoyan, 2012)
  5. People won't spend $50 to fix a $5 problem. But they will spend $1 million to solve a $10 million problem
  6. If you're not comfortable spending big money with me, why would you expect your prospects to spend big money with you?
  7. If you ask anyone I've worked with, 90% of them will tell you that working with me was some of the smartest money they ever spent. The other 10% didn't do the work. 
  8. You shouldn't work with me if marketing and growing your business is not a serious priority for you
  9. You shouldn't work with me if your business is struggling - get sales coaching first (I'm serious!)
  10. You can spend less and you'll get less - and you can also spend more and you'll still get less. I over-deliver like crazy (see testimonials) because once you're "in" with me, I have nothing more to sell you and we can get to work!

5. Why should I buy NOW? ("Now is a relative term" -- T. Stoyan, 2012)

  1. Because it's rare that I have openings in my client roster - you can get in now or typically wait 3-6 months.
  2. Because the longer you delay getting your marketing house in order, the longer you'll be in a state of confusion, inaction, and overwhelm
  3. Because "waiting til my business picks up" to invest in marketing is like saying "I'm sick as a dog but I'll wait til I feel better to go to the doctor." It's never going to happen
  4. I've never seen a marketing plan that starts with "Generate enough sales to afford marketing plan"
  5. Maybe you should never buy - and you might not qualify to work with me.
  6. What would it be like if your next year's revenues were much like your last year's? If you're OK with that, there's probably no reason for us to work together.
  7. Are you sure you have a marketing problem and not a sales problem? Maybe Stoyan is a better fit for you. Would you like his number?
  8. Because the money you're NOT making week after week, month after month, is a larger number than the money you'd be investing to restore your revenues to where you'd like them to be
  9. Because you want to stop the "feast or famine" revenue cycle and get a proactive handle on your marketing process before you hit your next dip
  10. Because someone you know and respect recommended we chat and I'm the answer to your prayers. (In addition to... I'm one of the most humble people you know!)

See? I told you it was self-serving.

Until now.

Because NOW - it is YOUR turn. Here is your assignment:

1. Why should I buy your product/service?   
2. Why should I buy from YOU?
3. Why should I buy from your company? 
4. Why should I buy your price?
5. Why should I buy NOW? ("Now is a relative term" -- T. Stoyan, 2012)
Grab your FREE copy of the Strategic Marketing eBook.

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!


Tags: business coaching, professional services marketing, trusted advisor marketing, marketing professional services firms, marketing coaching, marketing coach, small business marketing speaker, sales and marketing, small business marketing coach, business coach

Business Coach: Why You DON'T Want to Be in the Book

In my role as a business coach, my clients often ask me if they should spend the time and money to be listed in this directory or that trade show book or some magazine's "Marketplace" section. 

Here's the answer for YOU and YOUR business if you've ever wondered the same thing. 

But first, remember the Yellow Pages?

Their old tagline was "Let Your Fingers Do the Walking."

It was more convenient - in the 1960's and 1970's - to use the Yellow Pages and your rotary phone to find out what you needed to know about local businesses than to literally walk from store to store or office to office.

Check out this sign and you'll see where this tale starts to unravel: 

business coach business coaching

Photo credit: Rolando Pujol

Yes, you can find Tony's One Hour Cleaners in the Yellow Pages. 

Along with Sam's One Hour Cleaners, Jiffy Dry Cleaning, and dozens of other competitors all over town. This was great for consumers up until about 1992 when the web took over much of this same functionality (and multiplied its marketing power by about 1000-fold.)

And it's pretty dumb for business owners today. 

Why? Because the moment you're "in the book" - you're a commodity. 

You are ACTIVELY inviting your prospects, customers, clients and influencers to comparison-shop your ad vs. their ad. Your listing vs. their listing. Your trade show booth vs. their trade show booth. 

And don't even get me started on trade show exhibiting. Unless you're in the top 5% of folks who TRULY know what they're doing, exhibiting at a trade show is nothing more than endless days of exhaustion, massive expense and being proactively ignored by people walking rapidly to the back of the exhibit center to get their bagel while working insanely hard to avoid eye contact with you and your staff at all costs. 

As I share in my small business marketing seminars, we're living in an ATTENTION economy. Meaning, first you must earn your prospect's attention. And only then do you get the chance to earn their money.

And these days, it's damn difficult to earn anyone's attention with a BIGGER ad, a BOLDER directory listing, or a SPLASHIER banner. 

Nobody cares. Truly. So give it up.

The expiration date on that strategy has come and gone like a bucket of old yogurt.

Today, you can save all that money and put it toward creating resources, tools and content that your target market will VALUE, will KEEP and will SHARE. 

Am I nuts? Is directory advertising still working for YOU? 


Grab your FREE copy of the Ultimate Resource List!

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

Tags: marketing speaker, business coaching, small business advertising, marketing professional services, marketing coach, small business marketing, small business marketing speaker, small business marketing coach, business coach