Do It! Marketing Blog: Marketing for Smart People™

Do you sell to chief executives, presidents, and corporate bigwigs? 

If so, chances are good you're doing it wrong. Here's why... and later in this post, you'll get some tools to start doing much MUCH better FAST...

The reason you're not getting the appointments you want or capturing the interest you need from senior executives and CEOs is that you're selling functional ideas to strategic people.

The last thing - and I mean DEAD LAST thing - that any chief executive cares about is the "how" of solving a particular problem.

You've seen the cliche in a hundred different movies of the top dog barking at an underling in the board room - "I don't care HOW you do it. Just get it done."

But when it comes to selling, we sellers and marketers are soooo in love with our "How."

What you need to focus on is the "Why" and then immediately jump to results and outcomes. 

But not just ANY results and outcomes - the results and outcomes that your CEO prospects are publicly, permanently and strategically committed to achieving. 

Not sure exactly what results or outcomes your top executive prospects care about? 

Don't guess... educate yourself. 

Here are links to some online and offline resources (magazines, annual lists, websites, books) that you should buy, download, read and integrate into your marketing game plan so that you can sell much more effectively to CEOs and other C-level buyers:

ARTICLES and WEB LISTINGS:

Harvard Business Review - Top 100 CEOs

Fortune Most Admired Companies

Fortune Best Companies to Work For

50 Most Powerful Women in Business

2013 NAFE Top 50 Companies for Executive Women

BOOKS:

The Outsiders: Eight Unconventional CEOs and Their Radically Rational Blueprint for Success

What Got You Here Won't Get You There

The NEW Secrets of CEOs: 200 Global Chief Executives on Leading

The CEO Code 

The moment YOU start talking CEO Language about CEO Problems is the moment you start to earn their attention, their trust, and - eventually - their business. 

Tags: Marketing speaker, marketing coach, sales, selling, CEO language

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on effectively selling to CEOs and corporate executives...

Where did that lead come from?

"It came out of the blue..."

How did that customer find you?

"They found us out of the blue..."

What made them call?

"They called out of the blue..."

How many times have you heard yourself give these types of answers?

Hmmm... me too.

Until last night when I was having dinner with The Hot One™ - aka my lovely bride of 27 years.

I was telling her about a brand new client and she asked me, "How did they find you?" and I instinctively answered, "I dunno - they found me out of the blue."

By the way, this is a terrible answer for a marketing guy to give.

I should know exactly how and why my specific marketing activities attract specific clients but I must admit things have been going fast and furious around here lately so I've lost track. A good problem to have - but a problem nonetheless...

Back to dinner with The Hot One™ - she looks over at me, pauses meaningfully and says... 

"There is no blue."

Ouch. And she's right. So she made me think harder - look harder - connect the dots - to where and how this client came to me. 

This is a terrific reminder for YOU, too... 

There is no blue.

So here are 12 potential sources of "blue" -- inbound leads, prospects and referrals. You need to work harder at identifying, specifying, and inquiring about these when GOOD prospects come your way. And even more so when - like in my situation yesterday - good prospects become clients!

1. Google (or other search engines)
2. Your articles in hardcopy publications (industry magazines, trade journals, association publications)
3. Your articles posted online (guest blogs, contributed columns, niche industry websites)
4. Your social media accounts (Twitter, Linkedin, Facebook, etc.)
5. Your blog
6. Your personal network (friends, family, colleagues)
7. A referral (current client, past client, or non-client fan/influencer)
8. Directories and listings (online, offline)
9. Your speaking engagements (local, regional, national, fee or free)
10. Your videos (on your website or sites like YouTube, Vimeo, etc.)
11. Your teleseminars (the ones you host or where you're the guest)
12. Your media interviews (TV, radio, print)

Become fanatical about connecting new customers and clients to specific marketing channels. 

Put a sign up on your office wall to remind you if necessary... 

There is NO blue!

Tags: Marketing speaker, marketing coach, thought leadership marketing, lead generation

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

Not only is there "no further ado"... there's no ado period. 

Here they are:

1. Social Media Strategy in 8 Steps http://bit.ly/WmdxmR 
~ Jay Baer, Convince and Convert

2. Get Booked and Stay Booked on LinkedIn http://bit.ly/WtSwqA 
~ Viveka Von Rosen, Linked into Business 

3. Eight Reasons You Need to be Blogging http://bit.ly/XLSAwO
~ Corey Perlman, eBootcamp 

4. 21 Killer Sales Questions to Close Any Deal Faster http://bit.ly/UogBwI
~ Do It! Marketing blog 

5. Top 12 Email 1-Liners to Revive a Dead Prospect http://bit.ly/ZpREDV
~ Do It! Marketing blog 

6. Proprietary Research + 10 Questions to Ask Prospects http://bit.ly/ZRETT4
~ Henry DeVries, New Client Marketing Institute

7. Seven Ways to Ensure Your Emails Get Read http://bit.ly/XtttRa
~ Tom Searcy, Hunt Big Sales (writing at Inc.com)

8. 23 things to say when you're asked for 'free consulting' http://bit.ly/Ydeqvb
~ Do It! Marketing blog 

9. 17 Ways to Drive More Traffic FAST http://bit.ly/V4nb78
~ Do It! Marketing blog  

Boom, baby! 

Have a good weekend - and if you feel inspired, please leave a COMMENT below to share your advice, insights and recommendations on any of the topics above. 

For professional services providers, entrepreneurs and thought-leading executives... the #1 dreaded question is, “How much do you charge?”

Especially when it's asked too early, out of context, and before you've established any sort of relationship with the prospect or any sort of value for the project...

In short, if you blow the answer, your prospect is gone.

Here are three things NOT to do:

1. Quote a random price out of thin air (unless you sell haircuts for $18 or oil changes for $34.95 or you do bookkeeping for $65/hr)
2. Act surprised or unprepared for the question ("Uhhh... what do you mean?")
3. Get defensive or go on a rant about how "all people care about these days is price, price, price."

Some of the answers you're about to get are evergreen, some you can adapt to your own personality, and some you may want to keep in reserve until just the right moment with just the right prospect.

Here we go...

"How Much Do You Charge?"

1. A lot. Why do you ask?
2. I don't think we're there yet because I don't know what you're buying
3. I'll answer your question in a moment but to give you a more accurate answer, may I ask you three questions first? 
4. Well, the friends and family rate might apply but we're not friends yet - do you mind if I ask you a few friendly questions that will help us answer your pricing question together?
5. It's nine million dollars until I know what you're buying. Can we spend a few minutes narrowing that down to help you lower the price?
6. I have good news and I have bad news. The good news is that you don't have a $500,000 problem. The bad news is that you don't have a $10,000 problem, either... if you can help me answer some key questions, we'll both know a lot more about what your investment might look like.
7. If it works, it's cheap. If it doesn't, it's expensive. 
8. Let's talk about what you're trying to accomplish first and then we'll work out some pricing options based on that. 
9. Do you want the Ferrari version, the Lexus version, or the VW Bug?
10. A project like the one you're asking about ranges from $X to $Y. Sometimes a little more. Not usually less. Is that what you were expecting to invest?
11. There's no good answer to that question in a vacuum. Can we talk a little more about what you're hoping we can do for you? Then I'll give you some pricing options that make sense for your budget. 
12. A project of this scope only makes sense if it's already in your budget. Nobody wakes up one day and suddenly finds the money to solve these kinds of problems. If you can share the budget range you have set aside for this, I can tell you if it makes sense for us to talk any further.
13. I have a feeling that if I quote a random number right now, I'll be dead in the water. Do you mind if I ask you some questions to get a better idea of what your goals are? Then the numbers we talk about will be specific to you and your situation. 
14. Just like you need to make an educated decision about which partner or resource to hire, I need to give you an educated answer to your pricing question. And I'm feeling pretty dumb right now, since we just started talking. Mind if we have a 10-minute conversation about your situation? After that, I'll have a much better idea of what you're after and some different ways we can help. 
15. Sounds like price is the most important factor to you. In my experience, everything is expensive until you want it. Can we talk about what you want and then work our way to the pricing options based on that?
16. It's more than a cab ride to [local landmark, i.e. "the Empire State Building"] but less than [the landmark, i.e. "the building"]. If we can chat for 10 minutes about why you called, I can give you a much more specific answer. Do you have 10 minutes now or shall we look at our calendars?
17. Until I have a better idea of what you want - and whether or not we can even help - any number I give you is going to be too high. Would it be OK if we spend a few minutes discussing why you called? Then if we can help, I'll get you the pricing options you need. And if we can't, I'll refer you to some other great resources that do things we don't. Fair enough? 
     

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

Just came across this Facebook post from someone who shall remain nameless to protect the self-absorbed.

On the surface, this will look innocent enough. 

But a treacherous marketing gaffe lies in wait... 

Another victim is about to fall prey to the Social Media disease known as... 

[Drum roll]...

Social Me... 

Check it out and let's discuss... 

While I really value having connections on Facebook, I'm noticing that I'm not as active on my personal page and decided that focusing on my Public page will be the best use of my time and allow me to really connect more with people. So I am in the process of deactivating this page - if you haven't already, please 'like' my community page so we can still connect there: [link]

What's wrong with this picture?

Let's color-code it and you'll see how NOT to confuse "Social Me" with "Social Media"...

While I really value having connections on Facebook, I'm noticing that I'm not as active on my personal page and decided that focusing on my Public page will be the best use of my time and allow me to really connect more with people. So I am in the process of deactivating this page - if you haven't already, please 'like' my community page so we can still connect there: [link]

If you were keeping score, you noticed that there were 10 - TEN! - mentions of "I, Me, My" in this two-sentence post. 

One of the games I like to play with my marketing coaching clients is to take ANY piece of copy - a sales letter, a web page, a prospecting email - and totally REMOVE ALL "I, Me, My" language and translate it 100% into YOU and YOUR language, which is much more compelling to most of your prospects, readers, and fans. 

Here goes... 

The level of activity on this page has diminished so that the value you're getting is not at the level you deserve. Please click over to this new page [link] where you can tap into a much more active community, ask your questions, take part in value-rich discussions, get the answers you need PLUS you'll get access to valuable downloads, resources, and tools. See you on the other side!

Social Media... 

Did you notice the new score? 

Let's turn on the colors again and see how you did...

The level of activity on this page has diminished so that the value you're getting is not at the level you deserve. Please click over to this new page [link] where you can tap into a much more active community, ask your questions, take part in value-rich discussions, get the answers you need PLUS you'll get access to valuable downloads, resources, and tools. See you on the other side!

Old score (Social Me): 0-10. You lose! 

New score (Social Media): 7-0. You win!

What do you think? Please use the COMMENTS area below to share your advice, insights and recommendations when it comes to Social Media vs. Social Me... 

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

Marketing 1.0

Cajole convince persuade chase sell beat up interrupt intrude close close again stalk give up

No wonder you're exhausted...

Marketing 2.0

Solve answer enlighten equip fix listen nurture connect engage attract entice invite buy

So much better... 

Here are two visual reminders for you.

Please share them, post them, pin them - and most of all, remember to USE them as daily reminders for how YOU engage your own prospects, customers and clients.

Tags: Marketing for speakers, marketing for authors, marketing coach, Marketing 1.0, Marketing 2.0

Thoughts? Ideas? Recommendations? Please use the COMMENTS area below and let's hear from YOU...  

Forget about your cheap company pens... 

Trash your company logo coffee mugs...

Your personalized gift strategy is about to get a MAJOR upgrade so that YOU get 100 times more bang for the buck than you're getting now... 

And it's all about ONE simple shift... 

Watch the video to see how it works - PLUS you'll get three smart examples YOU can model from starting right now...

Tags: Marketing speaker, marketing coach, marketing tips, personalized gifts

What do you think? Please use the COMMENTS area below to share the most meaningful business gifts you've received - or sent!

Here's another in my series of marketing and business book reviews - but not just any old business books.

Fire starters...

Game changers...

Show stoppers...

Books that will transform the way you think about your work, about your business, and - yes - about your life.

Ready? Take a look...

What do you think? Please leave a COMMENT below to share your experiences with this book, with this author, or with other game changing books that YOU recommend...

If you're interested in marketing success, business success, and life success - well, there are a lot of so-called experts out there.

Many are called. Few are chosen.

I've made the choosing easy for you...

Here are 29 super-smart, generous, prolific, sometimes contrarian, and always fascinating people worth following...

p.s. The best thing about them - none of them would CALL themselves a "guru" - they simply consider themselves lucky to be sharing their insights with others who can benefit.

Here they are in no particular order (although each of them is truly #1)

1. Jay Baer - http://www.convinceandconvert.com
2. Stephanie Chandler - http://www.stephaniechandler.com
3. Corey Perlman - http://www.ebootcamp.com
4. Melinda Emerson - http://succeedasyourownboss.com
5. Barry Moltz - http://barrymoltz.com
6. Henry DeVries - http://www.marketingwithabook.com
7. Scott Ginsberg - http://hellomynameisscott.com
8. Dan Janal - http://www.prleadsplus.com
9. Mark LeBlanc - http://markleblanc.com
10. Mary Foley - http://maryfoley.com
11. Gene Marks - http://genemarks.com
12. Viveka Von Rosen - http://linkedintobusiness.com
13. Brian Tracy - http://briantracy.com
14. Tom Searcy - http://www.huntbigsales.com
15. John Jantsch - http://www.ducttapemarketing.com
16. Joe Calloway - http://joecalloway.com
17. Jay Conrad Levinson - http://www.gmarketing.com
18. Joe Vitale - http://www.mrfire.com
19. Mark Sanborn - http://www.marksanborn.com
20. Marshall Goldsmith - http://www.marshallgoldsmithlibrary.com
21. David A. Fields - http://www.davidafields.com
22. Pamela Slim - http://www.escapefromcubiclenation.com
23. Mark Hunter - http://thesaleshunter.com
24. Bob Bly - http://www.bly.com
25. David Siteman Garland - http://www.therisetothetop.com
26. Bob Burg - http://www.burg.com
27. Jeffrey Hayzlett - http://hayzlett.com
28. Jim Kukral - http://www.jimkukral.com
29. David Rohlander - http://theceocode.com

And here are eight more for good luck... (Yep, you get more than 29. See? Underpromise and overdeliver!)

1. Michael Goldberg - http://www.buildingblocksconsulting.com
2. Randy Gage - http://www.randygage.com
3. Jose Palomino - http://www.valueprop.com
4. Dharmesh Shah - http://onstartups.com
5. Sally Hogshead - http://sallyhogshead.com
6. Michael Dalton Johnson - http://www.salesdog.com
7. Larry Winget - http://www.larrywinget.com
8. Gary Vaynerchuk - http://garyvaynerchuk.com

Bookmark this blog post - stay connected with these people - implement their big ideas - and you WILL profit, prosper, and succeed.

What do YOU think? Please use the COMMENTS area below to share your advice, insights and recommendations on the people who have made the biggest impact on YOUR professional success...

And then leave a comment below with your questions, thoughts, and advice on the ideas above.

Are you a DO IT freak? Welcome to the club!! Please use the social media buttons at the top of this post to share it with your network. YOU are a rock star!

As a marketing coach who works with thought-leading executives and entrepreneurs, I conduct between 4-7 sales conversations every single week with new prospects.

Some of these folks know me from having heard one of my marketing keynotes, seminars, or teleseminars.

Others are total strangers.

You are probably in the same boat if you're an independent professional, consultant or high-fee trusted advisor... 

As a point of reference, my prospects are looking for coaching or consulting around a variety of issues like:

• Self-marketing for non-selling professionals
• Speaker marketing strategy
• Thought leadership marketing
• Live Content Platform programs for business leaders who speak
• Book marketing, packaging and coaching

In all of these cases, I field questions very similar to the questions YOU must get from your prospects: 

• What can you guarantee?
• What kind of concrete ROI can I expect?
• Can I get references from people you've worked with?

Here's the Killer Sales Question that will take your prospecting to a whole new level by getting to the REAL root cause of these types of questions... 

Are you ready? 

Jot this one down, 'cuz it's a keeper... 

YOU: "I understand your question and you'll get my answer in a minute. But first, let me ask YOU a tough question... It sounds like you're not sure if this program will work for you. So are you having doubts about ME -- or are you having doubts about YOU?"

More often than not, this one question will turn the entire selling conversation into a much deeper, more meaningful dialogue around expectations, client responsibilities to implement, previous disappointing experiences they've had with other trusted advisors, and so on.

The moment someone mentions a negative previous experience with a trusted advisor of any kind, I stop the conversation dead in its tracks and ask this:

"When you say you were disappointed in your previous marketing coach, how much of that was on YOUR side of the equation, and how much of that was on THEIR side?"

NOW the real truth comes out - they'll admit that they THEMSELVES were partially (or mostly) responsible for the disappointing results.

Either they didn't implement, or they had crazy expectations, or they weren't fully committed to the relationship, or they kept some key information secret from their trusted advisor which hamstrung the work, etc., etc. 

You would be amazed to discover how often bad client behavior is attributed NOT to the client, but to the trusted advisor brought in to fix the situation. It's a classic case of "shoot the messenger" mentality. 

My answer? I shoot the prospect. I say, "Well, it sounds like you've been pretty badly burned in the past. We're probably not a fit since you have such a bad taste in your mouth from working with other people like me. If I had your horrible experience, I wouldn't hire me either! I don't want to waste any more of your time. Thank you for this conversation and I'm sorry that we won't be working together."

If they push back on this and they want to re-enter the sales conversation, great...

And if they don't, great! Let them go. They are not a good client for you. 

That's just the plain, hard truth. 

What do YOU think? Use the COMMENTS area below to share your advice, insights and recommendations on this topic...